Chapter 10 E-business and Enterprise Resource Planning Systems

Chapter 10 E-business and Enterprise Resource Planning Systems - Description

Outline. Learning objectives. Nature & forms of e-business. Enterprise resource planning systems. Application service providers. Learning objectives. Explain the nature of e-business, comparing and contrasting it with traditional “. ID: 739760 Download Presentation

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Chapter 10 E-business and Enterprise Resource Planning Systems

Outline. Learning objectives. Nature & forms of e-business. Enterprise resource planning systems. Application service providers. Learning objectives. Explain the nature of e-business, comparing and contrasting it with traditional “.

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Chapter 10 E-business and Enterprise Resource Planning Systems




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Slide1

Chapter 10

E-business and Enterprise Resource Planning Systems

Slide2

Outline

Learning objectives

Nature & forms of e-business

Enterprise resource planning systems

Application service providers

Slide3

Learning objectives

Explain the nature of e-business, comparing and contrasting it with traditional “

brick-and-mortar

” organizations.

Discuss

major forms of

e-business.Describe the basic nature, purpose, and structure of enterprise resource planning systems.

Give

examples and analyze the causes of ERP system failures.

List and discuss steps associated with successful ERP implementations.

Discuss the role of application service providers in e-business

.

Slide4

Nature & forms of e-business

Central feature

Business is transacted over a

network

.

Forms

B 2 Cwww.graze.com

B 2 B

www.oracle.com

G 2 Cwww.irs.gov G 2 Bwww.sba.gov C 2 Cwww.eharmony.com

Slide5

Enterprise resource planning systems

Purpose

Providing comprehensive information for decision making

Nature

Fundamentally, relational databases

Modular organization

Major companiesOracle (PeopleSoft)SAP

Slide6

Enterprise resource planning systems

Table 10.1

Modular organization of ERP systems

 

Generic module

name

Primary stakeholder group

Module components in SAP

Customer relationship management (CRM)

Customers

Sales and distribution

Human resource management (HRM)EmployeesHuman resourcesSupply chain management (SCM)VendorsMaterials managementFinancial managementStockholdersFinancial accounting

Slide7

Enterprise resource planning systems

Selected failure causes

Poor top management leadership

Unrealistic expectations

Inaccurate data in the system

Significant technical difficulties

Selected conditions for successObtain organizational commitment.Communicate strategic goals clearly.

View ERP as an enterprise-wide venture.

Umble

, E., and M.

Umble. 2002. “Avoiding ERP Implementation Failure.” Industrial Management, January/February, pp. 25–34.

Slide8

Application service providers

An

organization

that provides a

contractual service

to

deploy, host and manage applications for customers remotely from a centralized location.Jaruzelski

, Ribeiro and Lake (2014

)

Slide9

Application service providers

ASP typesEnterprise

ERP systems

Local / regional

Payroll services for companies in Denver

Specialist

Online diversity compliance trainingVertical market

Patient billing for hospitals

Volume business

Comprehensive human resource services for mid-range businesses in Nashville

Slide10

Application service providers

Title

Reporting on Controls at a Service Organization

Three report types

SOC 1

Financial reporting

SOC 2Security, confidentiality, privacy and related areas

SOC 3

Less detailed version of SOC 2

Using ASPs involves risk.

The risk can complicate a financial statement audit.The AICPA issued SSAE 16 to help address that risk in the context of an audit.

Slide11