Cover Every voice counts 2020 Report Name: General

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Cover Every voice counts 2020 Report Name: General

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Description

Cover Every voice counts 2020 Report Name: General Government Overall 2020 Dashboard View a high-level overview of your groups results. Displays your top 3 strengths and bottom 3 concerns, the Company Overall key drivers of Engagement,

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Cover Every voice counts 2020 Report Name: General Government Overall 2020

Dashboard

View a high-level overview of your group’s results.

Displays your top 3 strengths and bottom 3 concerns, the Company Overall key drivers of Engagement, your group’s Engagement score, and a summary of your dimension scores. Heat Map

Explore how results differ between dimensions and teams.

Dimension level results for all dimensions and all available teams with shading for %Favorable scores to identify strengths and areas of opportunity. Most Improved / Declined

Compare your current results to the last survey.

Your notably improved and declined items when compared to the previous survey. Use the notable difference table to see the criteria for determining notable differences. Top 5 and Bottom 5 Items

See how your strongest and weakest areas compare to others.

The top 5 survey items with the highest favorability scores and your bottom 5 survey items with the lowest favorability scores. Action Priority Grid

Consider Areas of Concern as potential action items.

All survey items are plotted according to your group’s favorability score and how your group’s score compares to the Company Overall score. Exploring your Results Using Results to Identify Action Areas Item Detail

Explore results in detail to identify groups within your part of the organization in need of attention.

Detailed results for all dimensions and survey items, with internal and external benchmarks and upward and downward views into your part of the organization. Roadmap for your report

What’s included in your report Summary Of Results provides an overview of your high level survey results and engagement score.
Top 5 Items / Bottom 5 Items are your group’s top 5 (most favorable) items and bottom 5 (most unfavorable) items. Differences to Company Overall and Mercer Sirota’s norms are shown to the right of your group’s data.
Most Improved / Most Declined are your group’s top 10 and bottom 10 items that have improved or declined since the last survey
Action Priority Grid displays a high-level view of how your team's strengths and opportunity areas compared to Company Overall.
Key Drivers of Engagement shows the items that have the largest impact on engagement and your scores on the key driver items.
Dimension Heat Map provides a high level overview of how your dimension scores are broken out within your organization
Item Detail shows your results for each survey question as well as data comparisons, as applicable. Differences to Company Overall and Mercer Sirota’s norms are shown to the right of your group’s data. Note: due to rounding, the numbers may not add up to 100%.
Uniquely Scaled shows how the questions asking additional information on why a rating was selected are broken down by respondent option
Comment Summary shows how the write in comments for each open ended question are broken down by themed categories.

Reading and interpreting your report Guidelines for interpreting your results: % Favorable = Strongly Agree (SA) + Agree (A) % Neutral = Neither Agree Nor Disagree (N) % Unfavorable = Disagree (D) + Strongly Disagree (SD) % Favorable % Neutral % Unfavorable: Combinations of the original response categories (SA, A, N, D, and SD) are made for ease of interpretation. Guidelines for interpreting difference scores: Notable Differences
Based on Mercer Sirota’s research (significance testing across survey administrations, and the effect of group size differences) we created following guidelines for determining notable differences between groups or trend administrations.

Understanding your report – item detail % Favorable % Neutral % Unfavorable Dimension name or
item text Various points of comparisons % of respondents that agreed with this item or dimension % of respondents that neither agreed nor disagreed % of respondents that disagreed with this item or dimension # of respondents Additional Information:
To protect confidentiality, data is reported for groups of 5 or more employees who responded to the survey. If there are fewer than 5 people who responded to a question, you will see the phrase “Insufficient Number of Responses”.
Govt. / Non-Profit Norm consists of local and country-wide governmental and non-for-profit organizations, such as City of Rochester, US Patent and Trademark Office, Saline Water Conversion Corporation, and The Nature Conservancy.

Top 3 Most Favorable Bottom 3 Least Favorable 10. Employees can express their ideas / views without fear of negative consequences. Diversity & Inclusion Dimension Level Results Notable Improved/Declined Items # Of Questions Improved* # Of Questions Declined* * Based on notable differences to the previous survey. 12 8 -3 Trend TPU Overall 78 General Government Overall 1445 Total Respondents (Response Rate 66%) 31. My supervisor treats me with respect and dignity. +3 Trend Summary of results Response Rate
(%) Your Team TPU Overall 66 77 Response Count
(%) 1445 1032 ------------ ------------ Engagement
(% Fav) 75 80 ------------ ------------ 51. The benefits provided by the CoT / TPU meet my needs. +1 62. I understand the fundamental concepts related to equity and anti-racism in the workplace. --- 17. Where I work, promotions go to those who deserve them. +2 23. Where I work, promotions are distributed equitably and to the most qualified candidate. --- COVID-19 80 Safety 80 Engagement 80 Community Focus 87 Feedback & Accountability 71 Work Environment 71 Workload 75 Considerate Treatment 72 Rewards & Recognition 70 Career & Development 74 CoT Supplemental Communication 63 Operational Effectiveness 58

General Government Overall Top 5 / bottom 5 10. Employees can express their ideas / views without fear of negative consequences. 1423 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm Responses Bottom 5 Items -3 0 -13 -19 31. My supervisor treats me with respect and dignity. 1434 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm Responses Top 5 Items +3 0 +1 +2 1445 Total Respondents (Response Rate 66%) 51. The benefits provided by the CoT / TPU meet my needs. 1432 +1 0 --- +17 62. I understand the fundamental concepts related to equity and anti-racism in the workplace. 1408 --- 0 --- --- 32. My supervisor listens to my concerns and suggestions. 1435 +5 0 +7 +4 36. My supervisor demonstrates anti-racism and diversity. 1407 --- 0 --- --- 17. Where I work, promotions go to those who deserve them. 1346 +2 0 --- -12 23. Where I work, promotions are distributed equitably and to the most qualified candidate. 1328 --- 0 +1 -12 19. Where I work, decisions get made without undue delay. 1430 +1 0 -6 -18 11. I believe the results of this survey will be used constructively. 1394 -4 0 -14 -21

8. Sr. Leaders respond as quickly as possible when safety problems are discovered where I work. General Government Overall Most improved items +10 0 --- -8 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1370 Responses 1445 Total Respondents (Response Rate 66%) 4. Exec Ldrshp Team gives employees a clear picture of the direction the CoT / TPU is headed. 1425 +9 0 +3 -6 9. Exec Ldrshp Team's actions are consistent with what they say (they "walk the talk"). 1402 +8 0 -1 -8 5. Exec Ldrshp Team encourages reporting important info up-the-line, even if it’s bad news. 1405 +7 0 +3 -5 20. When changes in progs, policies and procedures are made, comms are usually handled well. 1427 +7 0 +1 -8 27. My supervisor works to remove obstacles that impede our work processes. 1434 +6 0 +9 +4 29. My supervisor gives me feedback that helps me improve my performance. 1435 +6 0 +3 +1 45. I have the right technical resources, software, and IT support needed to do my job. 1426 +6 0 --- +1 39. The amount of work expected of me is reasonable. 1435 +6 0 +6 +2 32. My supervisor listens to my concerns and suggestions. 1435 +5 0 +7 +4

1. I feel good about the ways CoT / TPU contributes to the communities. General Government Overall Most declined items -10 0 --- -7 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1415 Responses 1445 Total Respondents (Response Rate 66%) 2. CoT / TPU takes a genuine interest in the communities we serve. 1419 -9 0 --- -2 68. I would recommend the City of Tacoma / Tacoma Public Utilities as a place to work. 1435 -7 0 +2 +1 24. I work in an environment that is trusting and open. 1430 -6 0 --- -5 69. I would choose to stay with the CoT / TPU even if offered the same pay and benefits elsewhere. 1411 -5 0 -2 -8 3. CoT / TPU is an environmentally responsible organization. 1402 -5 0 --- -11 70. Overall, I am satisfied with the CoT / TPU as a place to work. 1432 -5 0 +4 +1 66. I am proud to work for the City of Tacoma / Tacoma Public Utilities. 1436 -5 0 -5 -2

55% - 74% Favorable 75% or more Favorable Manager score Higher than GG / TPU Overall Manager score Lower than GG / TPU Overall VS. TPU Overall 4 7 14 16 14 3 Less than 55% Favorable Manager Score Favorability This displays a high-level view of how your team's strengths and opportunity areas compare to GG / TPU Overall. All survey items are plotted according to your group’s favorability score and how your group’s score compares to the GG / TPU Overall score. Use this information to help you identify priority areas for action planning. items items items items items items Action priority grid General Government Overall 1445 Total Respondents (Response Rate 66%)

+3 0 +1 +2 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 31. My supervisor treats me with respect and dignity. Clear Areas of Strengths Items in the upper right hand quadrant can be considered as clear areas of strength that you can build upon. Action priority grid 1434 Responses General Government Overall 1445 Total Respondents (Response Rate 66%) 62. I understand the fundamental concepts related to equity and anti-racism in the workplace. 1408 --- 0 --- --- 32. My supervisor listens to my concerns and suggestions. 1435 +5 0 +7 +4 55. My supervisor is doing the right things to support me during this pandemic. 1431 --- 0 --- --- 28. My supervisor is competent in the technical aspects of the job. 1435 +3 0 --- +2 63. I know how to apply an equity lens to my work. 1398 --- 0 --- --- 26. My supervisor holds employees accountable for following safety procedures. 1394 +2 0 --- 0 56. I have enough information to do my job well during this period. 1429 --- 0 --- ---

+2 0 --- +3 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 33. My supervisor is competent in dealing with people. Clear Areas of Strengths Items in the upper right hand quadrant can be considered as clear areas of strength that you can build upon. Action priority grid 1430 Responses General Government Overall 1445 Total Respondents (Response Rate 66%) 27. My supervisor works to remove obstacles that impede our work processes. 1434 +6 0 +9 +4 15. Where I work, people accept a variety of ideas, perspectives and working styles. 1435 +5 0 +3 +5 59. The CoT / TPU has an environment where people of diverse backgrounds can succeed. 1401 0 0 +1 -4 29. My supervisor gives me feedback that helps me improve my performance. 1435 +6 0 +3 +1 44. I have the right tools, equipment, parts, and supplies needed to do my job. 1431 -2 0 +5 +3

+8 0 -1 -8 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 9. Exec Ldrshp Team's actions are consistent with what they say (they "walk the talk"). Areas for Improvement Items in the lower left hand quadrant can be considered priority areas for action planning. Action priority grid 1402 Responses General Government Overall 1445 Total Respondents (Response Rate 66%) 10. Employees can express their ideas / views without fear of negative consequences. 1423 -3 0 -13 -19 11. I believe the results of this survey will be used constructively. 1394 -4 0 -14 -21

General Government Overall For City of Tacoma Overall Key drivers of engagement 1. I feel good about the ways CoT / TPU contributes to the communities. 1415 Responses -10 0 --- -7 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 52. My work gives me a feeling of personal accomplishment. 1438 -4 0 -2 -2 49. I feel that my career goals can be met at the CoT / TPU. 1424 +2 0 +1 +2 11. I believe the results of this survey will be used constructively. 1394 -4 0 -14 -21 41. I clearly understand how my own job contributes to achieving the goals of CoT / TPU. 1433 -1 0 -6 -6

Heat map This Dimension Heat Map provides an at-a-glance view of the highs and lows across the datalines in this report. Each value represents a percent favorable score. Green indicates that the items in the category are greater than or equal to 75% favorable, which is indicative of broad agreement to the questions in that dimension. Red indicates a favorability less than or equal to 55% favorable, which indicates a relative level of disagreement with questions in that dimension. General Government Overall 1445 Total Respondents (Response Rate 66%)

Engagement Engagement General Government Overall 1437 Responses General Government Overall Item detail -5 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 66. I am proud to work for the City of Tacoma / Tacoma Public Utilities. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 67. I am motivated to go beyond what is normally expected to help the CoT / TPU be successful. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 68. I would recommend the City of Tacoma / Tacoma Public Utilities as a place to work. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 69. I would choose to stay with the CoT / TPU even if offered the same pay and benefits elsewhere. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1436 -5 0 -5 -2 General Government Overall 1437 -3 0 -1 -2 General Government Overall 1435 -7 0 +2 +1 General Government Overall 1411 -5 0 -2 -8

Engagement 70. Overall, I am satisfied with the CoT / TPU as a place to work. General Government Overall 1432 Responses General Government Overall Item detail -5 0 +4 +1 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%)

Career & Development Career & Development General Government Overall 1435 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 47. I have received the training I need to perform my job effectively. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 48. I have the opportunity to continually learn and grow. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 49. I feel that my career goals can be met at the CoT / TPU. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1435 +5 0 +4 +2 General Government Overall 1435 0 0 -1 +1 General Government Overall 1424 +2 0 +1 +2

Communication Communication General Government Overall 1435 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 4. Exec Ldrshp Team gives employees a clear picture of the direction the CoT / TPU is headed. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 5. Exec Ldrshp Team encourages reporting important info up-the-line, even if it’s bad news. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 6. Sr. Leaders give employees a clear picture of the direction your department is headed. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 7. Sr. Leaders encourage reporting important information up-the-line, even if it’s bad news. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1425 +9 0 +3 -6 General Government Overall 1405 +7 0 +3 -5 General Government Overall 1425 +4 0 --- --- General Government Overall 1419 +1 0 +4 -4

Communication 9. Exec Ldrshp Team's actions are consistent with what they say (they "walk the talk"). General Government Overall 1402 Responses General Government Overall Item detail +8 0 -1 -8 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 20. When changes in progs, policies and procedures are made, comms are usually handled well. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 32. My supervisor listens to my concerns and suggestions. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1427 +7 0 +1 -8 General Government Overall 1435 +5 0 +7 +4

Community Focus Community Focus General Government Overall 1419 Responses General Government Overall Item detail -8 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 1. I feel good about the ways CoT / TPU contributes to the communities. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 2. CoT / TPU takes a genuine interest in the communities we serve. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 3. CoT / TPU is an environmentally responsible organization. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1415 -10 0 --- -7 General Government Overall 1419 -9 0 --- -2 General Government Overall 1402 -5 0 --- -11

Considerate Treatment Considerate Treatment General Government Overall 1435 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 10. Employees can express their ideas / views without fear of negative consequences. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 15. Where I work, people accept a variety of ideas, perspectives and working styles. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 31. My supervisor treats me with respect and dignity. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1423 -3 0 -13 -19 General Government Overall 1435 +5 0 +3 +5 General Government Overall 1434 +3 0 +1 +2

COVID-19 COVID-19 General Government Overall 1436 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 53. The CoT / TPU has made employee safety a top priority during this pandemic. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 54. Overall, I think the CoT / TPU is doing a good job supporting employees during the pandemic. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 55. My supervisor is doing the right things to support me during this pandemic. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 56. I have enough information to do my job well during this period. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1436 --- 0 --- --- General Government Overall 1428 --- 0 --- --- General Government Overall 1431 --- 0 --- --- General Government Overall 1429 --- 0 --- ---

COVID-19 57. Considering the circumstances, I feel reasonably balanced and healthy right now. General Government Overall 1429 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%)

Diversity & Inclusion Diversity & Inclusion General Government Overall 1414 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 59. The CoT / TPU has an environment where people of diverse backgrounds can succeed. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 60. The CoT / TPU is committed to fostering inclusion and belonging. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 62. I understand the fundamental concepts related to equity and anti-racism in the workplace. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 63. I know how to apply an equity lens to my work. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1401 0 0 +1 -4 General Government Overall 1414 -3 0 --- -2 General Government Overall 1408 --- 0 --- --- General Government Overall 1398 --- 0 --- ---

Diversity & Inclusion 64. If I witness/experience microagressions or other discriminatory behavior, I feel confident to address it. General Government Overall 1412 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%)

Feedback & Accountability Feedback & Accountability General Government Overall 1436 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 16. Where I work, people are held accountable for delivering what they have promised. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 29. My supervisor gives me feedback that helps me improve my performance. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 33. My supervisor is competent in dealing with people. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 41. I clearly understand how my own job contributes to achieving the goals of CoT / TPU. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1432 +3 0 -12 -16 General Government Overall 1435 +6 0 +3 +1 General Government Overall 1430 +2 0 --- +3 General Government Overall 1433 -1 0 -6 -6

Feedback & Accountability 43. I have the decision-making authority I need to do my job effectively. General Government Overall 1436 Responses General Government Overall Item detail +1 0 +2 0 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%)

Operational Effectiveness Operational Effectiveness General Government Overall 1435 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 11. I believe the results of this survey will be used constructively. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 18. Where I work, the work is well organized. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 19. Where I work, decisions get made without undue delay. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 27. My supervisor works to remove obstacles that impede our work processes. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1394 -4 0 -14 -21 General Government Overall 1434 +3 0 +2 -5 General Government Overall 1430 +1 0 -6 -18 General Government Overall 1434 +6 0 +9 +4

Operational Effectiveness 28. My supervisor is competent in the technical aspects of the job. General Government Overall 1435 Responses General Government Overall Item detail +3 0 --- +2 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%)

Rewards & Recognition Rewards & Recognition General Government Overall 1438 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 17. Where I work, promotions go to those who deserve them. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 30. My supervisor recognizes me when I do a good job. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 50. I believe I am compensated equitably / fairly for what I do. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 51. The benefits provided by the CoT / TPU meet my needs. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1346 +2 0 --- -12 General Government Overall 1433 -1 0 -3 -2 General Government Overall 1438 -2 0 +11 +14 General Government Overall 1432 +1 0 --- +17

Rewards & Recognition 52. My work gives me a feeling of personal accomplishment. General Government Overall 1438 Responses General Government Overall Item detail -4 0 -2 -2 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%)

Safety Safety General Government Overall 1411 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 8. Sr. Leaders respond as quickly as possible when safety problems are discovered where I work. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 21. Safety is a high priority where I work. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 22. Where I work we do not compromise our safety in order to meet other targets. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 26. My supervisor holds employees accountable for following safety procedures. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1370 +10 0 --- -8 General Government Overall 1407 +3 0 --- -3 General Government Overall 1387 -1 0 -9 -6 General Government Overall 1394 +2 0 --- 0

Safety 34. We are recognized for following safety procedures at work. General Government Overall 1338 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 46. I have received the information and training I need to perform my job safely. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1411 0 0 --- -5

Work Environment Work Environment General Government Overall 1436 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 42. I am encouraged to be innovative in my job (trying new ways of doing things). Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 44. I have the right tools, equipment, parts, and supplies needed to do my job. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 45. I have the right technical resources, software, and IT support needed to do my job. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1436 +3 0 -2 -7 General Government Overall 1431 -2 0 +5 +3 General Government Overall 1426 +6 0 --- +1

Workload Workload General Government Overall 1440 Responses General Government Overall Item detail +3 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 38. I can maintain a reasonable balance between my personal life and work life. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 39. The amount of work expected of me is reasonable. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 40. I experience manageable levels of stress and tension in my job. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1440 +1 0 +7 +7 General Government Overall 1435 +6 0 +6 +2 General Government Overall 1433 0 0 --- -7

CoT Supplemental CoT Supplemental General Government Overall 1430 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 12. At CoT, employees are treated with respect, regardless of their hierarchical level. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 13. The CoT actively supports and is committed to diversity in its leadership teams. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 14. The CoT is committed to diversity and anti-racism in its workforce. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 23. Where I work, promotions are distributed equitably and to the most qualified candidate. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1428 -3 0 --- -16 General Government Overall 1413 0 0 --- --- General Government Overall 1419 -3 0 --- --- General Government Overall 1328 --- 0 +1 -12

CoT Supplemental 24. I work in an environment that is trusting and open. General Government Overall 1430 Responses General Government Overall Item detail -6 0 --- -5 Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%) 25. My work group receives quality service from other work groups that we work with. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 35. My supervisor treats employees equitably. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 36. My supervisor demonstrates anti-racism and diversity. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 37. My supervisor demonstrates commitment to incorporating diverse ideas and perspectives. Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm General Government Overall 1411 +2 0 --- -1 General Government Overall 1416 +3 0 --- +4 General Government Overall 1407 --- 0 --- --- General Government Overall 1419 --- 0 --- ---

CoT Supplemental 58. I have the right tools and resources to perform my job during this pandemic. General Government Overall 1428 Responses General Government Overall Item detail --- 0 --- --- Trend Tacoma Public Utilities Govt. / Non-Profit Norm Overall Norm 1445 Total Respondents (Response Rate 66%)

How long do you expect to continue working for the CoT / TPU? General Government Overall Responses General Government Overall 1439 Uniquely scaled 1445 Total Respondents (Response Rate 66%) Less than 6 months 6 months to 1 year 1 – 3 years 3 – 5 years 5 – 10 years 10 years or more Until retirement Don’t Know

What do you like most about working at City of Tacoma / Tacoma Public Utilities? What is one change that would improve your work experience at CoT / TPU? Number of Comments by Category Work Environment Comment summary General Government Overall 1445 Total Respondents (Response Rate 66%) Other Community Focus Career and Development Operational Effectiveness Diversity and Inclusion Considerate Treatment Rewards and Recognition Workload Communication Safety Feedback and Accountability

Dimension Question Text Pages Engagement 9, 16 66. I am proud to work for the City of Tacoma / Tacoma Public Utilities. Question index General Government Overall 1445 Total Respondents (Response Rate 66%) Engagement 67. I am motivated to go beyond what is normally expected to help the CoT / TPU be successful. 16 Engagement 68. I would recommend the City of Tacoma / Tacoma Public Utilities as a place to work. 9, 16 Engagement 69. I would choose to stay with the CoT / TPU even if offered the same pay and benefits elsewhere. 9, 16 Engagement 70. Overall, I am satisfied with the CoT / TPU as a place to work. 9, 17 Career & Development 47. I have received the training I need to perform my job effectively. 18 Career & Development 48. I have the opportunity to continually learn and grow. 18 Career & Development 49. I feel that my career goals can be met at the CoT / TPU. 14, 18 Communication 4. Exec Ldrshp Team gives employees a clear picture of the direction the CoT / TPU is headed. 8, 19 Communication 5. Exec Ldrshp Team encourages reporting important info up-the-line, even if it’s bad news. 8, 19 Communication 6. Sr. Leaders give employees a clear picture of the direction your department is headed. 19 Communication 7. Sr. Leaders encourage reporting important information up-the-line, even if it’s bad news. 19 Communication 9. Exec Ldrshp Team's actions are consistent with what they say (they "walk the talk"). 8, 13, 20 Communication 20. When changes in progs, policies and procedures are made, comms are usually handled well. 8, 20 Communication 32. My supervisor listens to my concerns and suggestions. 7, 8, 11, 20 Community Focus 1. I feel good about the ways CoT / TPU contributes to the communities. 9, 14, 21 Community Focus 2. CoT / TPU takes a genuine interest in the communities we serve. 9, 21 Community Focus 3. CoT / TPU is an environmentally responsible organization. 9, 21

Dimension Question Text Pages Considerate Treatment 6, 7, 13, 22 10. Employees can express their ideas / views without fear of negative consequences. Question index General Government Overall 1445 Total Respondents (Response Rate 66%) Considerate Treatment 15. Where I work, people accept a variety of ideas, perspectives and working styles. 12, 22 Considerate Treatment 31. My supervisor treats me with respect and dignity. 6, 7, 11, 22 COVID-19 53. The CoT / TPU has made employee safety a top priority during this pandemic. 23 COVID-19 54. Overall, I think the CoT / TPU is doing a good job supporting employees during the pandemic. 23 COVID-19 55. My supervisor is doing the right things to support me during this pandemic. 11, 23 COVID-19 56. I have enough information to do my job well during this period. 11, 23 COVID-19 57. Considering the circumstances, I feel reasonably balanced and healthy right now. 24 Diversity & Inclusion 59. The CoT / TPU has an environment where people of diverse backgrounds can succeed. 12, 25 Diversity & Inclusion 60. The CoT / TPU is committed to fostering inclusion and belonging. 25 Diversity & Inclusion 62. I understand the fundamental concepts related to equity and anti-racism in the workplace. 6, 7, 11, 25 Diversity & Inclusion 63. I know how to apply an equity lens to my work. 11, 25 Diversity & Inclusion 64. If I witness/experience microagressions or other discriminatory behavior, I feel confident to address it. 26 Feedback & Accountability 16. Where I work, people are held accountable for delivering what they have promised. 27 Feedback & Accountability 29. My supervisor gives me feedback that helps me improve my performance. 8, 12, 27 Feedback & Accountability 33. My supervisor is competent in dealing with people. 12, 27 Feedback & Accountability 41. I clearly understand how my own job contributes to achieving the goals of CoT / TPU. 14, 27 Feedback & Accountability 43. I have the decision-making authority I need to do my job effectively. 28

Dimension Question Text Pages Operational Effectiveness 7, 13, 14, 29 11. I believe the results of this survey will be used constructively. Question index General Government Overall 1445 Total Respondents (Response Rate 66%) Operational Effectiveness 18. Where I work, the work is well organized. 29 Operational Effectiveness 19. Where I work, decisions get made without undue delay. 7, 29 Operational Effectiveness 27. My supervisor works to remove obstacles that impede our work processes. 8, 12, 29 Operational Effectiveness 28. My supervisor is competent in the technical aspects of the job. 11, 30 Rewards & Recognition 17. Where I work, promotions go to those who deserve them. 6, 7, 31 Rewards & Recognition 30. My supervisor recognizes me when I do a good job. 31 Rewards & Recognition 50. I believe I am compensated equitably / fairly for what I do. 31 Rewards & Recognition 51. The benefits provided by the CoT / TPU meet my needs. 6, 7, 31 Rewards & Recognition 52. My work gives me a feeling of personal accomplishment. 14, 32 Safety 8. Sr. Leaders respond as quickly as possible when safety problems are discovered where I work. 8, 33 Safety 21. Safety is a high priority where I work. 33 Safety 22. Where I work we do not compromise our safety in order to meet other targets. 33 Safety 26. My supervisor holds employees accountable for following safety procedures. 11, 33 Safety 34. We are recognized for following safety procedures at work. 34 Safety 46. I have received the information and training I need to perform my job safely. 34 Work Environment 42. I am encouraged to be innovative in my job (trying new ways of doing things). 35 Work Environment 44. I have the right tools, equipment, parts, and supplies needed to do my job. 12, 35

Dimension Question Text Pages Work Environment 8, 35 45. I have the right technical resources, software, and IT support needed to do my job. Question index General Government Overall 1445 Total Respondents (Response Rate 66%) Workload 38. I can maintain a reasonable balance between my personal life and work life. 36 Workload 39. The amount of work expected of me is reasonable. 8, 36 Workload 40. I experience manageable levels of stress and tension in my job. 36 CoT Supplemental 12. At CoT, employees are treated with respect, regardless of their hierarchical level. 37 CoT Supplemental 13. The CoT actively supports and is committed to diversity in its leadership teams. 37 CoT Supplemental 14. The CoT is committed to diversity and anti-racism in its workforce. 37 CoT Supplemental 23. Where I work, promotions are distributed equitably and to the most qualified candidate. 6, 7, 37 CoT Supplemental 24. I work in an environment that is trusting and open. 9, 38 CoT Supplemental 25. My work group receives quality service from other work groups that we work with. 38 CoT Supplemental 35. My supervisor treats employees equitably. 38 CoT Supplemental 36. My supervisor demonstrates anti-racism and diversity. 7, 38 CoT Supplemental 37. My supervisor demonstrates commitment to incorporating diverse ideas and perspectives. 38 CoT Supplemental 58. I have the right tools and resources to perform my job during this pandemic. 39

Cover Every voice counts 2020 Report Name: General

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