DIGITAL OUTSOURCING OPPORTUNITIES IN AFRICA Felix

Transcript:DIGITAL OUTSOURCING OPPORTUNITIES IN AFRICA Felix:
DIGITAL OUTSOURCING OPPORTUNITIES IN AFRICA Felix Arim Managing Partner Munu Technologies www.munutech.com 1 INTRODUCTION Africa has been seeing sustainable economic growth and development in many countries. At an average growth rate of 5.6 per cent a year, Africa was one of the fastest growing developing regions from 2001 to 2008 (AfDB and UNECA, 2010). it was also broad based, with many sectors contributing resources, finance, retail, agriculture, transportation, Information technology and telecommunications www.munutech.com 2 UGANDA’S PERSPECTIVE The Ugandan government has identified Information Technology Enabled Services–Business Process Outsourcing (ITES-BPO) . As one of the key sectors to enhance economic growth and reduce youth unemployment in the country. The overall vision of the Ugandan government is: “ To transform the country into a ‘Knowledge-Based Uganda’ where national development and good governance are sustainably enhanced and accelerated by timely and secure access to Information and efficient application of ICT. ” www.munutech.com 3 BPO REGULATION IN UGANDA The government of Uganda established the National Information Technology Authority Uganda (NITA-U) in order to: Strengthen efficiency and effectiveness in the delivery of public service through the use of Information Technology. www.munutech.com 4 CONT’D Offer a technological fix to some socio-economic problems of unemployment, Poverty and inequality by connecting clients/employers to prospective workers around the world in what seems to be a simple route to employment and income-generation for workers. A small number of companies, nonprofits and foundations want to see if the rapidly growing global supply. www.munutech.com 5 BPO OPPORTUNITIES Leverage the image of its democratic and relatively stable political environment towards establishing itself as a regional hub for offshoring services. Establish itself as a subcontracting hub for more established destinations. Develop offerings such as call centres and data processing in the short and medium term for the domestic, regional and international market Leverage opportunities created by the e-governance initiatives to kick start the Industry www.munutech.com 6 CHALLENGES TO SECURE GLOBAL INTERNATIONAL CONTRACTS Among others, Lack of readily available human resource with the relevant skills, high staff turnover which was partly attributed to low remuneration, lack of proper policy governing the sector and high taxation. Accordingly, the successful development of this sector required government intervention. www.munutech.com 7 CHANGE MANAGEMENT AS A MAJOR CASE Blue-chip service providers and innovative, risk-sharing contracts. If one underestimates the importance of Change Management and Governance in outsourcing, success will elude you. In multiple interviews with outsourcing providers and buyers of outsourced