Enterprise Architecture Office of Technology

Benefits Decreased time and cost for procurements with standardized hardware and software requirements and specifications
Can work with custom built or Commercial of the Shelf (COTS) software
Decreased administrative costs with available cost-allocation tools delivered as part of the solution
Improved SLA metrics and enforcement
Reduced overall operating costs for software and hardware
Improved, standardized security and event monitoring
Increased reliability and performance by using reusable components<br>

LDH Modernization – How we arrived here Required for Federal compliance with Medicaid standards
Guidance and rules from CMS and other Federal partners provide for:
Service Oriented Architecture (SOA)
Modular Development – No “Monoliths”, no “Big Bang” implementations
Agile procurement, development, and release methodologies
Needed to support the Medicaid Modernization (replacement of their core Medicaid systems: Eligibility/Enrollment, Provider Management, MMIS, et al.)<br>

What is Enterprise Architecture? It is an organizational, operational, and system design framework
Service oriented approach – Service provider model
Service oriented architecture (SOA) – Break systems down into modules with specific responsibility
Business requirements drive technical decisions
Overall design roadmaps and strategic planning
Cost allocation, billing, and reporting
Guidelines and support for all methods of system development – custom, hosted, COTS, Software as a Service (Saas)

EA is the future vision for the State based on open standards. EA puts the State in a position to provide improved service and flexibility. “Silo” or “Monolith” systems can no longer be supported.<br>

Governance<br>

IT Governance Value can be recaptured through shared-service initiatives such as consolidating data centers, modernizing the IT infrastructure, better utilizing capacity, pooling IT staff, sharing best practices, consolidating procurement, and managing demand through central governance.
IT service management must continue to align itself with the attitude of generating the maximum benefit for the agency and State as a whole.
Operations lifecycle - Information Technology Infrastructure Library (ITIL):
Problem and Incident Management, Change Management, Onboarding, Release Management, Request Fulfillment, Availability Management<br>

Federal cio Digital services playbook Today, too many of our digital services projects do not work well, are delivered late, or are over budget.
Playbook of 13 “plays” drawn from successful private sector and government practices
https://playbook.cio.gov/ “The American people expect to interact with government through digital channels such as websites, email, and mobile applications. By building digital services that meet their needs, we can make the delivery of our policy and programs more effective.”
- Digital Services Playbook<br>

The plays for EA Plays Build the service using agile and iterative practices
Choose a modern technology stack
Deploy in a flexible hosting environment
Automate testing and deploys
Manage security and privacy through reusable processes
Use data to drive decisions Approach Promotion of new software development lifecycle approaches and tools
Private + Public cloud, “hyper-converged”
Introduction of automated security testing
Single Sign On and Identity Management
Data Warehouse, reporting, interoperability + “Big Data” future<br>

The Open Group Architecture Framework (tOGAF) The “How To” manual for Enterprise Architectures
Provides a set of 20 principles for an enterprise architecture
Organization comprised of over 200 enterprises
As of 2016, is employed by 80% of Global 50 and 60% of Fortune 500
Based on over 20 years of combined IT experience Maximize Benefit to the Enterprise, Information Management is Everybody's Business, Business Continuity, Common Use Applications, Compliance with Law, Data is an Asset, Data is Shared, Data is Accessible, Data Trustee, Data Security, Technology Independence, Ease-of-Use, Requirements-Based Change, Responsive Change Management, Control Technical Diversity, Interoperability<br>

Cost Allocation and billing Able to comply with any federal or state cost allocation principles
Included in SWiCAP as part of OTS catalog and reviewed by federal partners for OMB Circular A87 compliance
Costs are based on actual usage of EA components, not around specific personnel, hardware, or software components
There will be no bill for EA support personnel Sample Metrics (still in development) Number of documents stored in document management system
Number of emails sent from consumer communications
Execution time of business rules
Number of external and internal users<br>

Technology<br>

At The Core Core Components Identity and Access Management & Single Sign On
Master Data Management
Data Warehouse
Business Rules Engine
Consumer Communications
Electronic Document Management
Enterprise Service Bus Ancillary Functions Monitoring and Alerting
Application Performance Monitoring
What is the customer seeing?
Real time security and log monitoring
Requirements and issue tracking
Disaster recovery
Automation
Many more…<br>

Platform Two complete systems spanning two datacenters
Plans for future expansion into public cloud space (Amazon, Microsoft, etc.)
Creates a highly available environment
99.99% uptime
Hyper-Converged technology
Modern-day infrastructure to support highly transactional and enterprise level systems
Can scale up and out as needed, at reduced costs<br>

Software Modernization<br>

The plays for EA Plays Build the service using agile and iterative practices
Choose a modern technology stack
Deploy in a flexible hosting environment
Automate testing and deploys
Manage security and privacy through reusable processes
Use data to drive decisions<br>

Agile principles for System Development Core Tenets Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan Principles “Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.”
“Working software is the primary measure of progress.”
“Simplicity - the art of maximizing the amount of work not done - is essential.”
“At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.” http://agilemanifesto.org<br>

Technology Stack Lower the learning curve
Lower the barrier of entry for a developer joining a new team
Easier to utilize existing staff on different teams if they do not have to learn new technologies
Security
Easier to test and maintain security on a smaller stack
Cost
Shared costs between agencies on technology purchases
Better pricing in bulk by vendors<br>

Devops Continuous …
Integration
Delivery
Deployment
Learning
Improvement

Shifting Left
Getting feedback to developers while the idea is still fresh in their mind. “DevOps is the union of people, process, and products to enable continuous delivery of value to our end users.”
- Donovan Brown, Microsoft<br>

Automated Testing Automated testing saves time and money, improves accuracy, and enables faster delivery of software.
Unit Testing
Testing the units of code, on every build, to know that bugs are not introduced by changes made.
User Interface Testing
Script out the common tests that cover most of the work so that your testers can actually concentrate on what changed.
Security Testing
Introduce security testing of the code and the applications at every stage to keep ourselves and our constituents protected.<br>

Secure Application Development Protect applications across the entire Software Development Lifecycle
Test in development
Test pre-production environments
Test production environments
Developing Application Security Standards
Reduce Costs
Shifting the security issues to the developers immediately after writing code both helps them to fix it as well as learn from their mistakes while in context of what that issue was.<br>

Data-driven Design Metrics and measurements are critical aspects to determining value
In order to deliver value, you have to measure that you have in fact delivered value
Knowing that users are actually using the feature that was just deployed
Understanding how users are using the system. “When you can measure what you are speaking about, and express it in numbers, you know something about it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind; it may be the beginning of knowledge, but you have scarcely, in your thoughts advanced to the stage of science.”
- William Thomson, 1st Baron Kelvin<br>

TEAM<br>

The EA Team Network Operations Center (NOC)
Extension of End User Computing and Helpdesk operations
Front line monitoring and incident response
Actions are dictated by you the customer: how, when, and to whom to report and respond
Enterprise Technical Architect
Enterprise Governance Architect
Enterprise Applications Architect
Enterprise Security Architect
Component and Technology Leads<br>

Appendix<br>

Accolades & Press Press CA: “Louisiana Transforms State Gov for the Digital Era”
GCN: “How one state's modernization delivers service transformation”
GovTech: “New Hyper-Converged Platform, Cloud Architecture Streamline Louisiana IT, Health Care”
Deloitte Press: “Inevitable architecture: Complexity gives way to simplicity and flexibility - Future stack: Louisiana builds an IT architecture for tomorrow”
Yahoo News: “State of Louisiana Builds Technology 'Systems of Tomorrow' with VMware NSX”
StateScoop: “Software-defined, cloud-based and virtualized: Louisiana's new data center does it all” Awards and Speaking Engagements 2016 CA World VIP Award Winner
2017 StateScoop 50 Award Winner
2016 GCN Dig IT Awards Finalist
2016 Splunk Public Sector Innovation Awards Finalist
2016, 2017 CA World speaker and panelist
2016 Splunk Public Sector panelist
2016, 2017 VMWorld speaker and panelist
2017 ISACA panelist
2017 MESC speaker<br>

Core Component Stack Identity Management/SSO - CA Identity Manager/Suite and SSO
Master Data Management - Information Builders OmniGen
Business Rules Engine - IBM Decision Center
Consumer Communications - HP/OpenText Exstream Data Warehouse & Reporting - Hitachi Pentaho
Electronic Document Management - IBM Filenet
Enterprise Service Bus - Software AG WebMethods<br>

Supporting Software Nagios – Infrastructure Monitoring and Alerting
New Relic – Application Performance Monitoring (APM), Real User Monitoring (RUM)
Splunk – Operational Intelligence
GitHub Enterprise – Source Code Repositories
Bamboo – Continuous Integration (CI), Deployment (CD), and Delivery
Puppet – DevOps, Automation, Configuration Mangement
JIRA – Issue and Project Tracking Jama – Requirements Tracking and Control
McAfee Enterprise Security Manager - Security Information & Event Manager
IBM Workload Scheduler - Job Scheduling
MoveIT - Enterprise Managed File Transfer
Orbus iServer - Strategic Planning and Enterprise Architecture Modeling
Commvault - Disaster Recovery and Backup
HP Fortify – Security Testing and Scanning
Microsoft SQL Server – Enterprise Database System<br>

Deeper Look: Enterprise Service Bus Vision The Enterprise Service Bus (ESB) is used to route and transform message requests from a requesting application to the other six Enterprise Architecture components or external applications. The Software AG webMethods product delivers the implementation of the ESB for the State of Louisiana EA Solution, providing functionality for service discovery and mediation, rapid service development and deployment, along with API Management and governance. Business Use Case Systems Integration – Integrating disparate systems and applications through web services and adapters to exchange information.
Mediation & Security – Decoupling of service consumers from the native service implementation through service virtualization. A virtual service is an enriched copy of the native service and acts as the consumer-facing proxy. The out-of-the-box virtual service enrichment capabilities include service security policies, policy enforcement, monitoring and control
API Management - Manage the entire process of planning, designing, developing, and monetizing APIs and services. Govern the life cycle of APIs, services and associated policies.
Services Registry/Repository – Leverages a UDDI-based Services metadata registry and the Service Lifecycle Model.
Monitoring - Round-trip performance monitoring of APIs and back-end services. Graphically analyze the impact of changes to the APIs. Notification of specific events and alerts.<br>

Deeper Look : Identity and Access Management Vision The identity and access management (IAM) solution provides user authentication and authorization capability using CA SSO component and provides user account management capability such as user account creation, password management and self-service capability using CA IDM component.
The two primary components of the EA IAM solution are Single Sign-On (SSO) and IDM (Identity Management). Business Use Case Authentication - CA SSO enforces requirement for user authentication when a user attempts to access a resource that is protected by CA SSO.
Authorization - CA SSO enforces authorization policies on resources protected by IAM/SSO solution. Authenticated users are allowed to access a protected resource only if they are also authorized to access the resource.
User Identity provisioning - The CA IDM solution will create and update user account for external users such as citizens and business partners in external facing EA user store. The solution will provision internal users to application specific user database for application specific access
Self-Service Access and Account Management - The CA IDM solution provides the capability for users to initiate access request for specific application and perform self-service password management functions such as password reset, change password and forgot user ID.<br>

Deeper Look: Business Rules Engine Vision The Business Rules Engine (BRE) is used to automate the logic of making business decisions. The IBM Operational Decision Manager (ODM) product delivers the implementation of the BRE for the State of Louisiana EA solution, providing functionality for authoring, testing, and publishing business rules, as well as offering auditing capabilities and support for a high availability approach.
The IBM Operational Decision Manager (ODM) provides functionality for authoring, testing, and publishing business rules. It also provides tools for monitoring and has support for a high availability approach. Business Use Case Vocabulary Definition – Users can define a business vocabulary and add new elements to existing vocabularies to suit changing business requirements.
Rule Authoring – Allows business users and developers to author business rules and publish rules.
Testing and Simulation – Allows users to run test scenarios against the business rules using both mock data and live data.
Role-Based Access – Security features allow for separation of users into groups and allow role-based access to functionality.
Auditing Capabilities – Logs all decisions into a data-base, allowing users to see all rules that were involved in making a decision.<br>

Deeper Look: Electronic Document Management Vision The Electronic Document Management System (EDMS) Component selected for Louisiana’s EA Solution is the IBM FileNet Content Platform Engine. The IBM FileNet P8 platform offers enterprise-level scalability and flexibility to handle the demanding content challenges, the complex business processes, and the integration to other EA components and State external systems. Business Use Case Data Capture – Allows documents to be ingested into a single repository from various sources
Indexing – Supports the indexing of the ingested documents with metadata properties to become easily searchable
Document Search – Enables the ability to search the ingested documents based on metadata and text
Version Control – Enhances document management by allowing document versioning to create multiple versions of a document
Integration – Easily allows integration with other systems using APIs
Auditing – Provides the ability to capture audit logging for sensitive documents
Retention Policy – Enables the ability to support records management to comply with regulatory guidelines<br>

Deeper Look: Master Data Management Vision The Master Data Management (MDM) Component software selected for Louisiana’s EA Solution is the Information Builders Incorporated (IBI) Omni-Gen Master Data Edition. The Omni-Gen MDM platform offers the State a robust platform to create, maintain, link, and exchange subject domain records within a centralized repository. Business Use Case Multi-Domain – Supports data integration of multiple data domains.
Data Quality & Mastering – Supports Cleanse, Match and Merge Rules to identify data quality issues and create mastered data.
Data Stewardship – Provides a user interface for Data Stewards to remediate data quality issues and manage the mastered data.
Centralized Data – Provides a centralized repository to combine data from of trusted data for use by enterprise applications.
Service Oriented Architecture (SOA) – Provides services to integrate agency applications with the mastered data.<br>

Deeper Look: Data Warehouse Vision The Data Warehouse (DWH) Component selected for Louisiana’s EA Solution is the Pentaho Business Intelligence Platform. The Pentaho Platform (Version 6.1) is standards based, solution-oriented business intelligence platform that offers enterprise-level scalability and flexibility to handle the business intelligence challenges, the complex data integration processes, and the integration to other EA components and other State external systems. Business Use Case Business Intelligence – Supports creation of standard formatted reports, analytical cubes, advanced visualizations and dashboards
Self Service Reporting – Supports end user creation and sharing of self-service Ad-hoc reports and analysis
Data Modelling – Ability to model data structures for advanced dimensional data analysis
Advanced Analytics – Supports data mining and implementation of predictive modelling
Customization - Supports open standards extensibility for custom business intelligence implementations<br>

Deeper Look: Consumer Communications Vision Exstream is a fully integrated software platform for creating, managing, and delivering customer communication across the enterprise - from notices and letters, to personalized text, email, and Web self-service documents that can be generated in real time or fully customized high volume transactional output. The Exstream solution addresses many functional requirements of the Customer Communications component, such as the ability to generate dynamic, data driven communication templates and to deliver them to customers via multiple channels like Email, Fax, SMS and Print. The solution is de-signed to support significant processing loads, easily scaling across servers to satisfy significant workload demands.
Exstream provides functionality and tools for design, development, testing, production and delivery of Customer Communications. It also provides tools for monitoring and has support for a high availability approach. Business Use Case Designing Templates – Users can create templates leveraging the various design objects provided by Exstream.
Real Time Document Generation – Allows business users to view documents at runtime using web services.
High Volume/Bulk Notice Generation – Allows systems to generate correspondence in a batch mode and deliver documents to RPD.
Multi-Channel Delivery – Allows systems to generate customer correspondence and deliver to channels like SMS, Email and Fax<br>