Fixed Route Quality of Service Presentation

Transcript:Fixed Route Quality of Service Presentation:
Fixed Route Quality of Service Presentation Overview Learning objectives Performance points of view Quality of service factors Quality of service framework Quality of service measures Applications Learning Objectives Gain an understanding of the different stakeholder perspectives that can be taken with respect to transit performance Understand the key components of passengers’ perceptions of transit service quality Be able to define quality of service (QOS) Become familiar with the TCQSM’s approach to fixed-route QOS: Framework Service measures focused toward transit agencies Multimodal level of service measure focused toward planning and engineering applications Become familiar with potential applications of the manual’s QOS measures to real-world transportation planning and transit activities Changes from the 2nd Edition Reorganized transit quality of service framework Clearer guidance on performance measures that can be applied to stop, route/street segment, and system levels of analysis Removed level of service (LOS) letters from QOS tables Responding to transit agency concerns about being “graded” Allows more or fewer service levels, as appropriate for a given measure Added a new “multimodal transit LOS measure” Responding to planning agency needs for multimodal LOS evalution Can be used in conjunction with corresponding measures for the auto, pedestrian, and bicycle modes Spreadsheet tool provided to help calculate the measure New section on potential applications of QOS to real-world transit and transportation planning activities Performance Points of View Transit Performance Viewpoints What aspects of transit performance might each of these groups be most interested in? The transit agency The community as a whole The public works department Transit passengers Examples of Measuring Different Stakeholder Viewpoints The Ultimate Transit Service As a passenger, what would your ideal transit service be like? The Ultimate Transit Service Since we can’t have the ultimate transit service, what trade-offs do we make? Transit Performance Viewpoints Quality of service focuses on the passenger point of view Other points of view are also valid and need to be considered May have conflicting objectives (e.g., passenger comfort vs. agency resources) Best-quality passenger service may not be feasible or desirable Quality of Service Factors What Matters to Customers? Customer satisfaction surveys provide insights TCRP Project B-11 (customer satisfaction surveying methods) Florida transit agency on-board surveys NCHRP Project 3-92 (multimodal urban street level of service) Typical factors: Frequency, wait time, service span Reliability Service close to home, destination Crowding Fares, driver friendliness, safety/security What Matters to Customers? Factors can be divided into two main areas: