Gastrointestinal Physiology Patient complaint A
Description: Gastrointestinal Physiology Patient complaint A patient has made a complaint and you have been asked to meet with them and seek a local resolution. The complaint was that when they attended your service for a clinical investigation, they
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slide1. Gastrointestinal Physiology Patient complaint
A patient has made a complaint and you have been asked to meet with them and seek a local resolution.
The complaint was that when they attended your service for a clinical investigation, they were expecting to see a medical consultant but are unsure who they did meet (It was a Clinical Scientist from your service). They are unhappy that they didn’t get a definitive decision about their future treatment on the day.
Please explain what you would do prior to the meeting, how you would run the meeting and what you would do after the meeting.<br>
A patient has made a complaint and you have been asked to meet with them and seek a local resolution.
The complaint was that when they attended your service for a clinical investigation, they were expecting to see a medical consultant but are unsure who they did meet (It was a Clinical Scientist from your service). They are unhappy that they didn’t get a definitive decision about their future treatment on the day.
Please explain what you would do prior to the meeting, how you would run the meeting and what you would do after the meeting.<br>