Get Online Greater Manchester: digital inclusion

Transcript:Get Online Greater Manchester: digital inclusion:
Get Online Greater Manchester: digital inclusion pilot for social housing residents John Steward, Head of Digital Infrastructure, Greater Manchester Combined Authority #FixTheDigitalDivide 1 Get Online Greater Manchester: digital inclusion pilot for social housing residents How far can the market stretch commercially to provide a long term sustainable solution to address digital exclusion in social housing? What is the optimum role of the social housing provider working with the Internet Service Provider and the local authority to make it work? Which solutions deliver the best outcomes for our target digitally excluded groups (over 75s, disabled people and young people)? What might a sustainable model for Greater Manchester-wide roll out need to include – e.g. standardising wayleaves to maximise investment and competition etc.? Where are public funding interventions needed because of market failure? Evidence base for action Digital inclusion pilot for social housing residents Programme timeline Development of expressions of interest to drive demand with close working between ISP and Housing Provider to maximise take up. Research / Learning commission Programme launch Development of digital inclusion safety net Agreement of standardised Wayleave and specification to inform wider roll out Full model testing with implementation of connectivity and digital inclusion programmes DEC 2021 Pilot partners in place SEPT 2022 JAN 2022 JAN - MARCH 2023 From Mid 2023 Large scale roll out across GM Social Housing Providers OCT to DEC 2022 Connectivity is in place in each pilot area. Offers finalised Research evaluation by end of March Digital inclusion pilot for social housing residents: Emerging Findings Social housing pilots GM Pilots will determine what a sustainable model for digital inclusion for social housing providers looks like.. Social Housing Provider Insights Simeon Yates, Belinda Tyrrell, Rebecca Harris, Gianfranco Polizzi, Jeanete D’Arcy University of Liverpool Update on research work so far Other related developments National and Welsh Minimum Digital Living Standard measures (MDLS) Fieldwork complete MDLS to be published close of January/early February 2023 National MDLS survey Fieldwork from February 2023 Results and geodemographic mapping in April 2023 Initial findings for Social Housing Providers Operational issues Operational issues related to DI crosscut across the organisational structure of the providers. Touch points for DI issues within the organisation may included: IT Department Customer Service Teams (covering enquiries including rent etc), Customer Engagement Teams Facilities/Asset Management Teams (cabling etc). Digital inclusion responses need to link across multiple functions in social housing provider organisations. Initial findings for Social