I find the best resolution I start an informed
Description: I find the best resolution I start an informed course of actions I research my need I have a need CX stages Line of interaction Line of visibility What customers thinkfeel What customers do Intermediaries Phone Counter Digital Other
Related Topics
Download Presentation
"I find the best resolution I start an informed" is the property of its rightful owner. Permission is granted to download and print the materials on this website for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Presentation Transcript
slide1. I find the best resolution I start an informed course of actions I research my need I have a need CX stages Line of interaction Line of visibility What customers think/feel What customers do Intermediaries Phone Counter Digital Other channels Process & policy Technology & information Service providers and partners Other, e.g. colleagues and culture Negative thought Positive thought Back office systems and steps Pain point I have opportunity to
provide feedback Customer Journey Map<br>
provide feedback Customer Journey Map<br>