Is the Future Here Now? The Provision of Interpretation in the New Normal at SCIC Carlos Hoyos, SCIC.A.ES Major disruption of activities since health measures adopted affected the very nature of our business model Two main priorities: To
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Presentation Transcript
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Is the Future Here Now? The Provision of Interpretation in the “New Normal” at SCIC Carlos Hoyos, SCIC.A.ES<br>
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Major disruption of activities since health measures adopted affected the very nature of our business model
Two main priorities:
To preserve staff’s health
To maintain business continuity The impact of COVID-19 on SCIC in 03/2020<br>
03
Introduction of RSI via Interactio
Adaptation of interpreter’s working conditions to cope with:
Increased cognitive load and
Challenges of poor sound
Creation of new back-office structures and revision workflows
Retrofitting of existing booths to allow for new configuration (plexiglas)
Ensuring new channels for team communication and doc. sharing Measures adopted in the first few months<br>
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Increased cognitive load: several devices and screens, remote participants & colleagues
Need to be more tech-savvy and troubleshoot
Exposure to poor sound quality and poor meeting etiquette Main Challenges for the Interpreter<br>
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Updated Guidelines and Disclaimer. Training for HITs.
Training on basics of Interactio and RSI platforms
Digital Upskilling
Introduction of Signal instant messaging as a way to communicate with TEAM members Measures Adopted for Interpreters<br>
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Your Office is Now the Meeting Room. Your responsibility!
Basic Meeting Etiquette rules
Sound quality and equipment issues
Reputational Risk Customer Awareness-Raising is Key<br>
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More interpretation (shorter meetings, remote locations)
More inclusiveness
Reduced carbon footprint
Increased flexibility What are the Opportunities?<br>
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Interpretation platforms will not go away
When will they be used? Can we influence that decision?
Do working conditions need to be permently adapted?
Interpreters now need to be more proactive and flexible, especially HITs.
Interpreters need to be more tech-savvy and need to be better acquainted with current developments, to troubleshoot and raise-awareness
De facto transition to a paper-less, digitalized way of working
Introduction of new ways to communicate with team members What we think is here to stay post-COVID 19<br>
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Covid was an ACCELERATOR, but not the only reason for change:
Goals, ambitions and political agenda of the Commission
Digital Transition
Green Transition Was COVID-19 the Only Triggering Factor?<br>
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We are moving towards a hybrid meeting model, but some meetings will remain fully in-person
We need to monitor & influence the development of technology
Interpreters are resilient, flexible and able to think on their feet
It is part of our job now to raise awareness among our clients about the challenges
We can do things in a different way
In order to be future-proof, organizations need to be nimble and adapt quickly What we have learnt<br>
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Is the post-COVID interpreter a different interpreter?
Are there specific skills that need to be trained on top of the more “classic” ones?
Is there a generational divide: are newer generations better equipped per se to overcome the challenges posed by the transtition to hybrid meetings? Questions for Training Institutions<br>
