Join the Journey, Charge Up Your Career Kaiser

Our Strategy and the Critical Skills Our Strategic Plan
One KP
Consumer Digital Strategy
Workforce of the Future 9/29/20<br>

The Critical SkillsSkills for 21st Century Health Care 9/29/20 Make it better. Constantly evaluate and improve operations. Find ways to increase quality and save time and money, then share evidence-based practices. Work together. Develop skills to build and manage teams, communicate across diverse perspectives, and negotiate through conflict. Solve problems together, respect others and drive continuous learning. Put consumers first. Grow skills in listening, empathy and cultural competency to provide great care and service to every member every time. Embrace technology. Technology enables health care access anywhere. Become familiar with new digital devices and adapt to new technologies at work to improve access, communication and outcomes.<br>

9/29/20 A Path to Lifelong Learning PersonalLearning Path Kaiser Permanente Critical Skills “Gateway” Skill-Building Course<br>

The Critical Skills Journey 9/29/20 Build your awareness
Take Kaiser Permanente’s online critical skills course: “gateway” to personalized learning.
Dive deeper: Design your personal learning path
Explore career paths: kpcareerplanning.org/paths
Learn about experience programs: kpcareeplanning.org/experience
Talk with a career counselor: bhmt.org/connect-with-counselor, theedfund.org/cc
Stay involved: Use available learning resources
Ben Hudnall Memorial Trust: bhmt.org
SEIU UHW-West & Joint Employer Education Fund: theedfund.org
Kaiser Permanente Career Planning: kpcareerplanning.org
Labor Management Partnership: LMPartnership.org/workforce<br>

Digital Fluency See “Frustrated to Fluent” video success story<br>

Digital Fluency Modules Digital Devices and Care Anywhere Consumer Engagement and Communication Power of Data Digital Tools for Career Development Consumer use of digital tools to manage health care Patient portal is cornerstone to patient engagement Communication technology, mobile devices, virtual meetings Consumer preferences for access to care anywhere Technology-enabled mobile health, telemedicine Health hubs How health data is used to improve health care, research Importance of data literacy, data interpretation Managing data tools, use of spreadsheets and database KP, education trust resources for career development Access web-based training, online learning Digital fluency, more in-depth courses<br>

Consumer Focus See “New Beginnings for Baltimore”<br>

Consumer Focus<br>

Consumer Focus Modules 9/29/20 Community health, health disparities, vulnerable populations Health care consumers, changing expectations KP experience standards;we are the patient experience Patient- and family- centered care;human-centered design Joy at work, healthy workforce Support and resources; health and wellness Social, economic, behavioral determinants of health Involve patients in design process; co-design<br>

Performance Improvement See “Cook Up a Small Test of Change”<br>

Performance Improvement Modules ` Performance Improvement
at KP Focus on Performance  Improvement Quality Improvement Implementing Performance
Improvement Kaiser Permanente’s performance improvement culture Process improvement models People, processes and tools used for performance improvement Spreading effective practices Introduction to Care Management Institute Introduction to Institute for Healthcare Improvement Quality improvement at Kaiser Permanente Affordability, removing cost and waste in the process 6S plan, systematic approach to organize Roles in performance improvement Improvement process phases and key questions Innovation and improvement<br>

Collaboration See “Working as Equals”<br>

Collaboration Modules Working Withina Team Collaboration Culture Communication andCollaboration Implementing andAdvancing Collaboration Workingwithin a team, interprofessional collaboration What is collaboration culture and why it’s important Managing through barriers to collaboration, collaboration at KP Care collaboration and communication, team communications Advancing collaboration, challenges with collaborating across departments Successful collaboration, facilitation resources Building effective teams, importance of teamwork atKP, unit-based teams, UBT roles Digital tools that advance collaboration<br>

Resources 9/29/20 ConnectTalk with an education trust career counselor to develop a personal learning plan.
• Ben Hudnall Memorial Trust: bhmt.org/connect-with-counselor
• SEIU UHW-West & Joint Employer Education Fund: theedfund.org/cc Explore• View Critical Skills Toolkit.
• Learn more about all 4 critical skills, find additional resources at kpcareerplanning.org.• Find more tips, tools and inspiration at LMPartnership.org/workforce. RegisterEligible union members can sign up for the online critical skills course at:• Kaiser Permanente Career Planning: kpcareerplanning.org/critical-skills• Ben Hudnall Memorial Trust: bhmt.org/critical-skills • SEIU UHW-West & Joint Employer Education Fun: theedfund.org/programs/critical-skillsContact• National Workforce Planning and Development: national-wfpd@kp.org<br>