Measuring Public Services Richard Heys Deputy
Description: Measuring Public Services Richard Heys Deputy Chief Economist September 2025 The long, hard journey to measure public service output and productivity The changing data and policy landscape (including the recent coronavirus (COVID-19)
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slide1. Measuring Public Services Richard Heys
Deputy Chief Economist
September 2025<br>
slide2. The long, hard journey to measure public service output and productivity “The changing data and policy landscape (including the recent coronavirus (COVID-19) pandemic) and the need to find innovative ways to improve public services without increasing spend or taxes has brought the focus back onto public services, both in terms of measurement and making improvements to delivery itself.”<br>
slide3. The ‘p’ word – what is productivity?<br>
slide4. The measurement challenge Model 1 “Inputs = Outputs” – total spend remains £10,000
= 0% change
Model 2 “Direct Measures of Output” – number of patients treats doubles
= +100% change
Model 3 “Quality adjusted output” – all value destroyed
= -100% change Scenario
Year 1: Hospital treats 100 patients, each treatment costing £100, and everyone’s health improves
Year 2: Hospital treats 200 patients, each treatment costing £50, and everyone dies.<br>
slide5. Sprint Design Opportunity to bring together international work and consider this frontier measurement activity, particularly in measuring outputs and quality adjustments
Proposed single session to map country’s work in this field and explore the feasible / interest<br>
slide6. Considering Composite Indices Richard Heys
Deputy Chief Economist
September 2025<br>
slide7. Feeding back to the UNNES from the work of the EGWM Composite Indices are core to well-being measurement, but are also used elsewhere.
In developing a task-team on composites in EGWM on this topic there is evidence we could benefit from a wider conversation.
Key questions around use outside well-being and how to share best practice, particularly on objective weighting methodologies.
Similarly, initial proposal is a single session to map interest and identify priorities for any follow-up sessions.<br>
Deputy Chief Economist
September 2025<br>
slide2. The long, hard journey to measure public service output and productivity “The changing data and policy landscape (including the recent coronavirus (COVID-19) pandemic) and the need to find innovative ways to improve public services without increasing spend or taxes has brought the focus back onto public services, both in terms of measurement and making improvements to delivery itself.”<br>
slide3. The ‘p’ word – what is productivity?<br>
slide4. The measurement challenge Model 1 “Inputs = Outputs” – total spend remains £10,000
= 0% change
Model 2 “Direct Measures of Output” – number of patients treats doubles
= +100% change
Model 3 “Quality adjusted output” – all value destroyed
= -100% change Scenario
Year 1: Hospital treats 100 patients, each treatment costing £100, and everyone’s health improves
Year 2: Hospital treats 200 patients, each treatment costing £50, and everyone dies.<br>
slide5. Sprint Design Opportunity to bring together international work and consider this frontier measurement activity, particularly in measuring outputs and quality adjustments
Proposed single session to map country’s work in this field and explore the feasible / interest<br>
slide6. Considering Composite Indices Richard Heys
Deputy Chief Economist
September 2025<br>
slide7. Feeding back to the UNNES from the work of the EGWM Composite Indices are core to well-being measurement, but are also used elsewhere.
In developing a task-team on composites in EGWM on this topic there is evidence we could benefit from a wider conversation.
Key questions around use outside well-being and how to share best practice, particularly on objective weighting methodologies.
Similarly, initial proposal is a single session to map interest and identify priorities for any follow-up sessions.<br>