Measuring Public Services Richard Heys Deputy

Measuring Public Services Richard Heys Deputy
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Measuring Public Services Richard Heys Deputy Chief Economist September 2025 The long, hard journey to measure public service output and productivity The changing data and policy landscape (including the recent coronavirus (COVID-19)

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Measuring Public Services Richard Heys
Deputy Chief Economist
September 2025<br>
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The long, hard journey to measure public service output and productivity “The changing data and policy landscape (including the recent coronavirus (COVID-19) pandemic) and the need to find innovative ways to improve public services without increasing spend or taxes has brought the focus back onto public services, both in terms of measurement and making improvements to delivery itself.”<br>
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The ‘p’ word – what is productivity?<br>