OnTrac The Star Certification Program The Industry

Transcript:OnTrac The Star Certification Program The Industry:
OnTrac The Star Certification Program The Industry Standard for Team Leaders! About Us Accenture, Minacs, Allianz Cornhill, American Express, Bank of America, Barclays, Cognizant, Dell, Deutsche Bank, Firstsource, GE Money, HCL BPO, HP, HGSL, HSBC, IBM, Infosys, Intelenet, Interglobe, Maersk, Royal Bank of Scotland, RR Donnelley, Siemens, State Street, Syntel, Telus, Unisys, Wipro, WNS, Xchanging….. What we do! Introduction Star Certification Program is an industry standard for all professionals who lead teams. Over 70,000 TLs have been trained and certified across 100 companies in 8 countries including India, Philippines, Canada, China etc. Star Certified Team Leaders: Star Certification Program for Team Leaders First of its kind Certification Program for Team Leaders Created by professionals from the industry Encapsulates practical experience of operations managers Unique curriculum that incorporates operations specific issues Demonstrates operational benefits through improved metrics 75000+ Certified across 8 countries. Star Certification Modules These optional modules can be exchanged with some of the core modules depending upon the client’s requirements Modules – Topics Covered OpSync Participants are managers at Sonica. The management expects them to: The key to winning, is to consistently meet operational targets with planned staffing Phase 1 Details Teaching Methodology: Instructor Led Sessions Individual Activities Groups Activities Presentations Post program implementation Instructor Profile: Former Operations Managers from Reputed ITES Companies 8 to 12 years of work experience Undergone 3 months of intensive training (TTT) on the program Prior experience in facilitation of Star across geo’s. Phase 2 Details After Phase 1 Participants choose 2 metrics that they will improve during phase 2. These metrics need to be approved by their manager. The metrics and the manager’s signature are important. The document is subsequently given to OnTrac. Phase 2 Details Participants are given a structured 8-week activity checklist that they will implement at their workplace. All activities are based on their learnings in Phase 1. Phase 2 Details Online tracking system (StarTrac) Real time status reports available Participants use the OnTrac’s web-based tracking tool to update their weekly status. OnTrac will then collate the batch updates and send a weekly status report to the client SPOC. Phase 3 Evaluations Panel of senior operations leaders from client evaluate presentations made by Team Leaders Each TL makes a structured presentation for 20 mins TL reports learnings, achievements, improvement in metrics and action plan going forward. Panelists evaluate the presentations based on a structured evaluation template, which includes metric movement,