powered by IDA powered by SAP Hana End to end business analytics DWP PIP Overview Scottish Government 5 April 2017 Atos Healthcare as part of Atos Atos Healthcare is part of Atos Business Transformation Services Division within Atos UK
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Presentation Transcript
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powered by IDA …
powered by SAP Hana … End to end business analytics DWP PIP Overview Scottish Government
5 April 2017<br>
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Atos Healthcare as part of Atos Atos Healthcare is part of Atos’ Business Transformation Services Division within Atos UK & Ireland.
At a group level Atos SE (Societas Europaea) is a leader in digital transformation with circa 100,000 employees in 72 countries and pro forma annual revenue of circa € 12 billion.
Serving a global client base, the Group is the European leader in Big Data, Cybersecurity, Digital Workplace and provides Cloudservices, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.
With its cutting edge technologies, digital expertise and industry knowledge, the Group supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market.<br>
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A global workforce to cover our clients’ needs<br>
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DWP PIP Overview Functional Assessments
Atos covers 70% of the UK
1700 employees (1300 clinical)
10 Supply Chain Partners (SCP) (2 of these for Scotland)
62 Atos Assessment Centres/136 SCP
70,000 clearances a month
3000 face to face appointments per day
Customer Services call volumes c.50k per month
Complaints 0.63%
Customer Satisfaction Lot 1 95.2% Lot 3 94.9% (Scotland 97.6%)<br>
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PIP Coverage We assess people claiming PIP in 7 areas of the
UK:
Scotland
North East England
Yorkshire and Humberside
North West England
South East England
South West England
Greater London
Timings April 2013 – Controlled start
June 2013- National Rollout October 2013 – Natural Reassessment October 2015 – Full PIP Rollout<br>
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PIP in Scotland Assessment Centres 19 Assessment Centres in Scotland
3 x Atos
16 x Supply Chain Partners
Clearances per month
c. 600 Atos
5500 Supply Chain Partners
PIP in Scotland Home Consultations Map shows where Home Consultation Health Professionals are located
Home Consultations -2000 per month<br>
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The PIP Process Receive referral from DWP and manage each case through the different stages
Communicate with claimants and arrange appointments
Obtain additional supporting information where appropriate
Quality is our focus and audit is a key part of our clinical quality governance.<br>
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PIP in Scotland Back Office HP Tasks 2 BO Sites
198 Back Office HPs – providing service nationally
Getting to know our HPs Who are our Health Professionals?
Nurses (RGN, RMN, RNLD); physiotherapists; occupational therapists; paramedics.
Minimum 2 years post-registration experience (but many have much more)
Fully registered with governing body
What is a disability analyst?
Different focus to a clinical role but clinical experience is central to this role
Don’t diagnose, treat or offer advice. Diagnosis is the starting point – assessment of impact of medical conditions on daily tasks
Act objectively, considering all medical conditions together, all available evidence and offering an opinion.
Specially trained and approved to undertake assessments<br>
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Clinical Considerations HP Training
5 days e-learning and 10 days of classroom training
5 days of induction and supervised practice
100% audit of all work until required standard achieved
Ongoing CPD programme, regular random audit, observations of assessments, performance pathways to support HPs with learning needs
HP Support
Clinical Support Leads – 1:12 ratio for each HP
Regional Clinical Delivery Managers for front office, back office, Supply Chain, audit and training & development
Specialist senior clinical teams for audit, training and development
Mental Health Function Champion helpline
Condition Specific Champions
CPD, clinical bulletins, regular feedback from audit
Online searchable repositories for clinical information
Full support for nurse revalidation<br>
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Any questions?<br>
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Thank you Jean Fleming Client Executive
Business Process Services
M +44 (0) 7733 311455
Skype +44 (0) 203 635 2244<br>
