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powered by IDA … powered by SAP Hana … End to end business analytics DWP PIP Overview Scottish Government 5 April 2017 Atos Healthcare as part of Atos Atos Healthcare is part of Atos’ Business Transformation Services Division within Atos UK & Ireland. At a group level Atos SE (Societas Europaea) is a leader in digital transformation with circa 100,000 employees in 72 countries and pro forma annual revenue of circa € 12 billion. Serving a global client base, the Group is the European leader in Big Data, Cybersecurity, Digital Workplace and provides Cloudservices, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting edge technologies, digital expertise and industry knowledge, the Group supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. A global workforce to cover our clients’ needs DWP PIP Overview Functional Assessments Atos covers 70% of the UK 1700 employees (1300 clinical) 10 Supply Chain Partners (SCP) (2 of these for Scotland) 62 Atos Assessment Centres/136 SCP 70,000 clearances a month 3000 face to face appointments per day Customer Services call volumes c.50k per month Complaints 0.63% Customer Satisfaction Lot 1 95.2% Lot 3 94.9% (Scotland 97.6%) PIP Coverage We assess people claiming PIP in 7 areas of the UK: Scotland North East England Yorkshire and Humberside North West England South East England South West England Greater London Timings April 2013 – Controlled start June 2013- National Rollout October 2013 – Natural Reassessment October 2015 – Full PIP Rollout PIP in Scotland Assessment Centres 19 Assessment Centres in Scotland 3 x Atos 16 x Supply Chain Partners Clearances per month c. 600 Atos 5500 Supply Chain Partners 176 FO HPs in Scotland 84 Atos (most doing HC) 92 SCPs PIP in Scotland Home Consultations Map shows where Home Consultation Health Professionals are located Home Consultations -2000 per month The PIP Process Receive referral from DWP and manage each case through the different stages Communicate with claimants and arrange appointments Obtain additional supporting information where appropriate Quality is our focus and audit is a key part of our clinical quality governance. PIP in Scotland Back Office