Presentation to the ACBL Board of Governors 2016

Transcript:Presentation to the ACBL Board of Governors 2016:
Presentation to the ACBL Board of Governors 2016 Reno NABC American Contract Bridge League | Your Best Partner in Bridge Clubs and Member Support Staff spends over 10 hours per day on the phone with members. This one department receives 232 emails per day. Staff spends 19 hours per day answering emails (conservatively estimated at 5 minutes per email to read, find information and reply) Annually mails: 11,600 new member packets, 4,800 reinstatement packets, 25,800 rank changes (below Life Master), 7,700 LM rank changes, 4,000 Ace of Clubs certificates, processes 12,000 address changes, 9,500 email changes, 3,300 unit changes Processes over 3,000 club sanctions per year. Who’s calling and emailing? 168,000+ current members including 2,500 bridge club managers plus prospective members, etc. American Contract Bridge League | Your Best Partner in Bridge Club Director & Tournament Services Supported by both headquarters and TDs in the field. More than 41,000 tournament/director-related emails received at HQ per year. More than 487,000 tournament/director-related emails received by TDs per year. Staff spends over 88,000 hours per year answering club/tournament emails (conservatively estimated at 10 minutes per email to read, research the issue and reply) Who’s calling and emailing? 8,708 bridge club directors, unit/district tournament coordinators, recorders, disciplinary chairs, STaC coordinators, etc. …issues arising from one of over 17.5 million deals played at tournaments last year. In 2015, more than 1.46 million tournament entries were sold. American Contract Bridge League | Your Best Partner in Bridge Marketing & Education Department Sends nearly 5 million emails per year to support tournaments. Achieves a 32.4% open rate, meaning over 1,620,000 of these emails are read. School Bridge Program annually sends 4,100 textbooks, and an additional 1,000 shipments of bridge-related supplies. Supports 6,468 accredited teachers including Easybridge! presenters, Better Bridge teachers, school bridge teachers and LBIAD? teachers. Runs 12 Teacher Accreditation Programs and accredits an average of 525 new teachers annually. American Contract Bridge League | Your Best Partner in Bridge Marketing & Education Department (cont.) Supports Cooperative Advertising Program (CAP) to promote beginning bridge lessons and games reimbursing $160,000 per year to 190 advertisers. Maintains social media presence. We have nearly 8,000 Facebook and Twitter followers. We post over 550 social media messages annually. More than 1,000 visits to the ACBL Resource Center. Ships approximately 250 pieces of collateral material per week or 13,000 annually to support clubs and teachers. Continues to grow partnership with the Alzheimer’s