Presented by Lorraine Poulos Professionalising

Transcript:Presented by Lorraine Poulos Professionalising:
Presented by Lorraine Poulos Professionalising Case Management 1 Acknowledgement of traditional owners Background to presentation Current environment – aged/disabilities/health/childcare moving to a consumer driven human services where funding follows consumer Moving to a ‘user pay’ system 2 Implications for Case Managers in changing environments The importance of intermediaries Consumer preferences Positioning Infrastructure and costs Culture and readiness Lorraine Poulos and Associates 3 Identified skills 4 The Community Services and Health Industry Skills Council environmental scan 2013/14: Case management Care planning Financial management Leadership skills Australian Aged Care Quality Agency INA 2014 confirmed these with the addition of CDC- budgets, choice, enablement Quality Customer service Consumer engagement Identifying and managing risk Current state of play 5 Case Management service type out of CHSP – why ? RAS- short term re-ablement case management in model – early days NDIS –planners CDC – consumers questioning value of ‘Case Management’ Confusion over what it means- co-ordination, rostering, short term/joint/ long term Why misunderstanding or lack of ‘value’ 6 Case Management unable to be ‘defined’ by those actually doing it ! Use of jargon when describing to clients particularly those who can self manage Poor documentation and evidence of timely interventions/support e.g. mental health, aged care Very poor skills in marketing services and benefits, lack of research/evidence 7 All resulting in a reduction in the ratio of Case Managers to clients Case Management – CMSA definitions case management is a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s holistic needs through communication and available resources to promote quality cost-effective outcomes. CMSA, National Standards of Practice for Case Management, 3rd Edition 2013 8 Case Management – CMSA definitions Case Management is a process, encompassing a culmination of consecutive collaborative phases, that assist Clients to access available and relevant resources necessary for the Client to attain their identified goals. Key phases within the case management process include: Client identification (screening), assessment, stratifying risk, planning, implementation (care coordination), monitoring, transitioning and evaluation. Within the case management process the Case Manager navigates each phase of the case management process (as applicable) with careful consideration of the client's individual, diverse and special needs, including aspirations, choices, expectations, motivations, preferences and values, and available resources, services and supports.’ CMSA, National Standards of Practice for Case Management, 3rd Edition 2013 9 Key phases within the case management process include: client identification (screening) assessment stratifying