QAD's Customer Engagement Dan Blake Consultancy

Transcript:QAD's Customer Engagement Dan Blake Consultancy:
QAD's Customer Engagement Dan Blake Consultancy Development Director, QAD QAD Explore 2012 2 The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD. Safe Harbor Statement QAD's Customer Engagement 3 QAD’s Customer Engagement Discovery Vision Q-Scan Implementation Case Study Agenda QAD's Customer Engagement 4 QAD’s Customer Engagement QAD's Customer Engagement Customer Engagement Process QAD's Customer Engagement 5 6 Effective Enterprise Goals QAD's Customer Engagement 7 Collaboration Supporting your planning process with industry expertise Understanding your business objectives Develop alternatives to achieve objectives Supporting prioritizing Establish business case for investments Focus on outcomes with metrics Leveraging your investment Align business objectives with QAD solutions Value of Customer Engagement Process QAD's Customer Engagement “An Effective Enterprise is one where every business process is working at peak efficiency and perfectly aligned to the company’s strategic goals.” Delivering the Effective Enterprise QAD's Customer Engagement 8 Better ROI Higher Cost of Operations Optimal ROI Efficient TCO Effective Business Performance Poor ROI High TCO Higher Cost of Operations Use of Functionality Alignment of Business Process 9 Optimizing Solution Alignment QAD's Customer Engagement Sub Optimal ROI Higher TCO 10 Understand your business Objectives Strategies Challenges Leverage our Experience Expertise Alignment on Direction Strategy Relevant and pragmatic engagement Collaborate with QAD QAD's Customer Engagement 11 Discovery QAD's Customer Engagement 12 Align on business strategy and objectives Assess use of existing QAD investment Identify quick wins, solution or process Discovery Meeting Objectives QAD's Customer Engagement 13 QAD Provides QAD Business Consultants Understand your industry Vast experience in QAD Solutions Timing Annual review Collaborative scheduling Effective and efficient use of your time Discovery Meeting QAD's Customer Engagement 14 Collaborate on schedule and timing Interview key personnel Assimilate previous QAD Engagements Q-Scans Implementations Understand strategic objectives Consolidate findings Develop alternatives Discovery Meeting - Process QAD's Customer Engagement 15 Solution Assessment Solution alignment with business goals Functionality needed to meet objectives Performance against key metrics Effective use of existing investment Growth opportunities Identify quick wins, implement now! Discovery Meetings - Outcomes QAD's Customer Engagement 16 Visions QAD's Customer Engagement 17 Present findings to