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2 The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD. Safe Harbor Statement QAD's Customer Engagement<br>
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4 QAD’s Customer Engagement QAD's Customer Engagement<br>
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Customer Engagement Process QAD's Customer Engagement 5<br>
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6 Effective Enterprise Goals QAD's Customer Engagement<br>
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7 Collaboration
Supporting your planning process with industry expertise
Understanding your business objectives
Develop alternatives to achieve objectives
Supporting prioritizing
Establish business case for investments
Focus on outcomes with metrics
Leveraging your investment
Align business objectives with QAD solutions Value of Customer Engagement Process QAD's Customer Engagement<br>
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“An Effective Enterprise is one where every business process is working at peak efficiency and perfectly aligned to the company’s strategic goals.” Delivering the Effective Enterprise QAD's Customer Engagement 8<br>
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Better ROI
Higher Cost of Operations Optimal ROI
Efficient TCO
Effective Business Performance Poor ROI High TCO
Higher Cost of Operations Use of Functionality Alignment of Business Process 9 Optimizing Solution Alignment QAD's Customer Engagement Sub Optimal ROI
Higher TCO<br>
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10 Understand your business
Objectives
Strategies
Challenges
Leverage our
Experience
Expertise
Alignment on
Direction
Strategy
Relevant and pragmatic engagement Collaborate with QAD QAD's Customer Engagement<br>
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11 Discovery QAD's Customer Engagement<br>
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12 Align on business strategy and objectives
Assess use of existing QAD investment
Identify quick wins, solution or process Discovery Meeting Objectives QAD's Customer Engagement<br>
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13 QAD Provides
QAD Business Consultants
Understand your industry
Vast experience in QAD Solutions
Timing
Annual review
Collaborative scheduling
Effective and efficient use of your time Discovery Meeting QAD's Customer Engagement<br>
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14 Collaborate on schedule and timing
Interview key personnel
Assimilate previous QAD Engagements
Q-Scans
Implementations
Understand strategic objectives
Consolidate findings
Develop alternatives Discovery Meeting - Process QAD's Customer Engagement<br>
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15 Solution Assessment
Solution alignment with business goals
Functionality needed to meet objectives
Performance against key metrics
Effective use of existing investment
Growth opportunities
Identify quick wins, implement now! Discovery Meetings - Outcomes QAD's Customer Engagement<br>
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16 Visions QAD's Customer Engagement<br>
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17 Present findings to senior executives
Discuss alternatives to meet objectives
Prepare and agree on action plan Vision Objectives QAD's Customer Engagement<br>
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18 Collaborate with your team
Identify opportunities for improvement
Focused on
Business processes enhancements,
Deployment of solutions to support business gaps
Supplemental solutions training
Infrastructure optimization
Deployment options
Recommendations for moving forward
Top areas for deeper analysis - Q-Scan Vision Workshop QAD's Customer Engagement<br>
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19 Vision Deliverables QAD's Customer Engagement<br>
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20 Alignment with QAD Solutions QAD's Customer Engagement<br>
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21 Q-Scans QAD's Customer Engagement<br>
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22 Structured Process
Cooperative
Time-bound
Standard set of deliverables
Detailed Review of Focus Area(s)
Confirmation of impact
Solution design
Plan for delivery
Cost and benefit analysis Q-Scan - Objectives QAD's Customer Engagement<br>
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23 Q-Scan Assessments QAD's Customer Engagement<br>
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24 Q-Scan – Scope and Deliverables QAD's Customer Engagement<br>
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25 Assessment Findings
Detailed report
Business outcomes
Solution recommendations
Implementation Plan
Strategic Benefits
ROI and value release
Timeline
Resource requirement Q-Scan Findings Report QAD's Customer Engagement<br>
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26 Implementation QAD's Customer Engagement<br>
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27 Deliver business outcomes
Employ consistent method and process
Utilize best practices
Effective and efficient use of resources Implementation - Objectives QAD's Customer Engagement<br>
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28 Services Models QAD's Customer Engagement<br>
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29 Industry process maps
Deliverable templates
Preconfigured data
Initialized environment
Data loads
Work aid templates
Acceptance scripts Easy On Boarding (EOB) QAD's Customer Engagement<br>
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Customer Engagement Process QAD's Customer Engagement 30<br>
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31 Collaboration
Prioritize actions
Leverage your QAD investment Summary QAD's Customer Engagement<br>
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Case Study QAD's Customer Engagement 32<br>
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33 QAD Customer since 2006
Upgrade to EE
Focus on roll outs and go lives
Challenging implementations
IT treated as cost Case Study QAD's Customer Engagement<br>
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34 Shift focus: Cost Value
Position IT as an Enabler
Identify and show business value
Deliver and measure results CIO Objectives QAD's Customer Engagement<br>
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35 Document business objectives
Tie projects to specific objectives
Identify impact and timing
Determine metrics and approach to monitor Customer Engagement Approach QAD's Customer Engagement<br>
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36 Conclusion QAD's Customer Engagement<br>
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“Where all business process are aligned, working at peak efficiency, and delivering the strategic goals of the organization.” Delivering the Effective Enterprise QAD's Customer Engagement 37<br>
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Customer Engagement Process QAD's Customer Engagement 38<br>
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39 Dan Blake
Consultancy Development Director, QAD
db5@qad.com Questions & Answers QAD's Customer Engagement<br>
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www.qad.com
© QAD Inc 2012 40<br>
