San Diego City Schools Case Study Presented by:

Transcript:San Diego City Schools Case Study Presented by::
San Diego City Schools Case Study Presented by: Walfridus Chaspuri Zhen Guan Kent Ikeda Jun Mei Agiimaa Tsogt 1 Background In 2002, SDCS was the eighth largest urban school district in US and the second largest in CA Serves 142,000 students in K-12 at > 180 educational facilities 25K full- and part-time employees 2001-2002 operating budget of $1.1B Undergoing reform effort to improve teaching and learning in the classroom Desire to modernize business practices 2 ERP and Education Industry Education industry second largest in US > $320B spent within K-12 segment According to the National Center for Education Statistics, 81 school districts in the US served >= 50K students IT spending low Average of 2% of revenues going to IT budgets 3 ERP in School Districts Industry leaders traditionally focused on private-sector clients now tailoring products to education markets SAP Peoplesoft Oracle In 2001-2002, prices charged to education clients dropped Due to slowdown in general economy Critical mass of districts now interested in ERP systems 4 ERP in School Districts Emerging trend was new focus on education within top-line consulting firms Accenture Price Waterhouse Coopers Deloitte SAIC As consulting firms’ education practices matured, deeper understanding of unique challenges confronting school districts emerged Firms better prepared to provide higher-quality assistance to clients 5 Persistent Risks ERP failed to deliver what was promised to school districts Districts reported low level of satisfaction ERP design and implementation immensely technical and difficult 50% of implementations failed 6 ERP Project Risk What do you think could be the risks identified for ERP Project implementation? Significant portion of risk similar to any ERP deployment, including Scope creep Wide-scale deployment Issue escalation Organizational change Risks associated to education industry Negotiations IT experience Software modifications SDCS school board high divided five-member board Would you advise the school board of these risks? Why or why not? 7 Unique Problems for School Districts Three problems within school districts hindered successful implementation of ERP systems Limited budgets Under-qualified personnel Changing leadership 8 Problems Unique to Education Industry Limited Capital Persistent lack of funding Only spend about 2% Under invest in consultants Spend ½ on software and ½ on consultants Purchase inferior solutions because of price 9 Problems Unique to Education Industry Under-Qualified Personnel IT staff not professionals Districts over rely on consultants and outside experts because staff members are not trained 10 Problems Unique to Education Industry Changing Leadership Longest Superintendent