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Self-help agents can help IT teams improve employee satisfaction and reduce costs by enabling employees to get their questions answered immediately. Information Technology Extend Microsoft 365 Copilot Chat and Copilot Studio IT helpdesk agent Activity: Create an agent in Copilot Studio by describing what you want it to do, and adding resources and actions for it to take, and triggers for different flows. Create an agent Create a custom agent by describing what you want it to do, including instructions, including triggers, knowledge to pull answers from including links and support documentation, and actions such as creating a helpdesk ticket. Answer policy questions Users can get answers to internal policy questions or information about how to access resources. Sample Prompt: Last week I requested access to the HR database. Can you tell me who still needs to approve the request? Check ticket status Allow users to check the status on helpdesk tickets they have raised. Sample Prompt: Where to I check what devices I am eligible for and when I can upgrade? Benefit: Quickly draft communications to keep employees up to date and avoid future questions. Update employees Use Copilot to draft an announcement of clarifications to policies based on common queries. Update support documentation Ask Copilot to help revise current policies with language that is easier to understand. Activity: When the agent cannot answer a question, it can open a chat with a person. Connect to a human Transfer a conversion to a human agent if Copilot cannot solve. Sample Prompt: Revise this text with simpler language for a non-technical audience. Value benefit KPIs impacted AI Agent3 AI Agent3 AI Agent3 Copilot Chat1 Copilot Chat1 AI Agent3<br>
