Training Tips October 18, 2022 Bi- Weekly

Transcript:Training Tips October 18, 2022 Bi- Weekly:
Training Tips October 18, 2022 Bi- Weekly Transactions: Thurs. October 27 @ 3pm BW - PayPath Deadline: Today 10/18 @ 5pm Blackout Ends: Friday 10/21 @ 6am Monthly Transactions: Today October 18 @ 3pm MO - Pay Path Deadline: Friday 10/21 @ 5pm Blackout Ends: Tuesday 10/25 @ 6am Reminder: Retro Pay deadline is part of the monthly transaction date **Please monitor SCT deadlines for Direct Retro processing** Upcoming Transaction Deadlines 2 Quick Announcements II 3 UCPC introduced Virtual Agents to its phone service on Oct. 12 After authenticating their identity, callers will be greeted by a virtual agent The virtual agent can answer some common questions, such as questions about W-2s, paychecks, vacation and sick accruals, direct deposit, employment verification and Public Service Loan Forgiveness forms Callers will still hear the average wait time while on hold to speak with an agent If employees want to skip the virtual agent they can answer questions with request for representative or any other language other than responding with one of these topics Currently this is a robotic voice, they are in the process of hiring a professional voice to record Quick Announcements III 4 Registration for UCPath Training will begin today at 5pm. Please search for the desired course in UCLC using the course code shown in updated training curriculum. Course codes make it easier to find and register for needed training. Training Curriculum will be posted to UCPath website after today’s meeting. A UCPath Training guide for new hires will be available by 10/21. New Pre-Requisite Courses (*must be completed before attending ILT course.) POS101: Intro to Position Management FIN101: Intro to Position Funding TEM101: Intro to Smart HR Templates PPA101: Intro to PayPath Actions Training Curriculum 5 Quick Announcements IV 6 Future BW Training Tips Meetings November 1 November 15 November 29 December 13 January 10 7 Agenda Improved Navigation Updates Missed Additional Pay Retro Pay Deadlines Finance Calendar and Incorrect Chartfield Overpayment Year-end Information November Training Schedule Q&A 9 Improved Navigation Improved Navigation Was deployed Saturday Oct. 15, 2022 Training Video posted to website https://www.youtube.com/watch?v=uuhB198K1Oc Additional drop-in center hours this week 9-noon and 1:30-2:30 Updates to UPKs posted by UCPC yesterday Note: Some screen shots may not be updated to show Peoplesoft Menu is now Peoplesoft Homepage UPKs and ‘Ask UCPath’ remain on Portal, separate tab from Transactions Cross Reference Job Aids available on UCPath website Four job