Training Tips October 18, 2022 Bi- Weekly

Training Tips October 18, 2022 Bi- Weekly
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Training Tips October 18, 2022 Bi- Weekly Transactions: Thurs. October 27 3pm BW - PayPath Deadline: Today 1018 5pm Blackout Ends: Friday 1021 6am Monthly Transactions: Today October 18 3pm MO - Pay Path Deadline: Friday 1021

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01
Training Tips October 18, 2022<br>
02
Bi- Weekly Transactions: Thurs. October 27 @ 3pm


BW - PayPath Deadline: Today 10/18 @ 5pm

Blackout Ends: Friday 10/21 @ 6am



Monthly Transactions: Today October 18 @ 3pm

MO - Pay Path Deadline: Friday 10/21 @ 5pm
Blackout Ends: Tuesday 10/25 @ 6am
Reminder: Retro Pay deadline is part of the monthly transaction date
**Please monitor SCT deadlines for Direct Retro processing** Upcoming Transaction Deadlines 2<br>
03
Quick Announcements II 3 UCPC introduced Virtual Agents to its phone service on Oct. 12

After authenticating their identity, callers will be greeted by a virtual agent
The virtual agent can answer some common questions, such as questions about W-2s, paychecks, vacation and sick accruals, direct deposit, employment verification and Public Service Loan Forgiveness forms
Callers will still hear the average wait time while on hold to speak with an agent
If employees want to skip the virtual agent they can answer questions with request for representative or any other language other than responding with one of these topics
Currently this is a robotic voice, they are in the process of hiring a professional voice to record<br>