Workflow Accuracy Operational Readiness Process

Workflow Accuracy
Operational Readiness
Process Consistency
Rule Compliance
User Validation JESSICA MOORE
Business Process Owner EXPERIENCE
10+ Years
EDUCATION
Bachelor’s or Master’s degree in Business Administration, Operations Management, Public Administration, or related discipline
Certifications
Lean Six Sigma, Business Process Management (BPM), Change Management, Process Mapping, Facilitation
Core Competencies
Process Modeling, Stakeholder Engagement, Thinking, Operational Analysis, Workflow Design, Critical Preferred Communication
Process maps, flowcharts, concise summaries, Teams meetings, operational impact tables “Good design starts with understanding how the work truly happens. Primary Value
Ensures project solutions align with real-world business operations, policy constraints, and service needs; validates workflows and business rules for sustainable outcomes. Mission Statement
Champion operational accuracy and workflow integrity by defining, documenting, and validating business processes; ensure solutions reflect business requirements and support agency goals. Map what matters.
Validate what’s real.
Align for sustainable operations. ENTERPRISE ROLE PLAYBOOK
Business Process Owner
OFFICIAL IT PROJECT RESOURCES FRAMEWORK ROLE GUIDE S0 S1 S2 S3 S4 S5 S6 S7 S8 S9 IT PROJECT RESOURCES FRAMEWORK STAGE ALIGNMENT (S0 – S9) Key Responsibilities Success Measures Process Leadership
Workflow Design
Business Rules
Requirements Validation
Operational Alignment Concept & Intake Devel.

Operations
Constraints
Needs
Outcomes Planning & Scoping


Inputs
Reqmts.
Impacts
Readiness Reqmts. & Design


Current
Future
Rules
Compliance Tech Prep & Environment Setup


Priorities
Reqmts.
Alignment
Readiness Pre-Imp. Planning Readiness

Process
Workflow
Design
Validate Imp. Pre-Work & Training

Config.
Logic
Workflows
Feedback Workflow & Initial Configs

UAT
Workflows
Exceptions
Validate Readiness, Review, Test

Readiness
Training
Rules
Cutover End-User Training/Go-Live

Monitor
Issues
Triage
Workflow Post-Go-Live Care & Operations

Document
Adopt
Sustain
Lessons<br>

Map what matters.
Validate what’s real.
Align for sustainable operations. ENTERPRISE ROLE PLAYBOOK
Business Process Owner
OFFICIAL IT PROJECT RESOURCES FRAMEWORK ROLE GUIDE Reports to
Program Manager or Bus. Ops Lead Product Owner
Aligns priorities, requirements, features, and user needs Business Analysts
Translate processes, rules, & ops needs into requirements Subject Matter Experts
Validate workflows, rules, exceptions, & operational impacts UI/UX/Accessibility
Validates usability, accessibility, and user workflows Project Manager
Coordinates planning, dependencies, risks, and decisions Tech., and Delivery Team Translates workflows & rules into solution design End Users
Validate workflows, usability, and operational fit Change Adoption / OCM Supports readiness, training, comms, & adoption PRIMARY PARTNERS ROLE AT A GLANCE Core Meetings
Process-Mapping Workshops
Reqmts. And Design Sessions
UI/UX Design Reviews
Accessibility Reviews
UAT / Workflow Reviews
Ops Readiness Reviews
Business Rules Reviews
Lessons Learned Sessions Decision Authority
Approves process designs, validates workflows and bus. rules, confirms ops. readiness, and approves process cutover. ROLE MATURITY
Progresses from documenting & validating processes to leading workflow improvement, cross-program consistency, and sustainable ops. AI QUICK PROMPTS FOR BUSINESS PROCESS OWNER Process Review: “Review this workflow for gaps, inefficiencies, or unclear handoffs.” Business Rules: “Identify missing, conflicting, or unclear business rules.” TOP RISKS TO MANAGE Process Misalignment:
Misunderstood process requirements result in workflows that fail to support actual operations. Process Dependencies: Policy, staffing, or cross-system dependencies disrupt end-to-end workflows. Workflow Validation: “Validate this process for end-to-end consistency and feasibility.” KEY DELIVERABLES Validation Gaps: Limited SME or user participation leaves workflow, rule, and exception gaps undiscovered. Business Rule Gaps: Incomplete or inaccurate business rules result in design, configuration, and workflow errors. Operational Impacts: Underestimated workload or process changes create readiness and adoption issues. Inconsistent Processes: Variations across programs or divisions reduce process consistency and repeatability. Process Maps Future-State Workflows Business Rules Current-State Workflows Process Design Validation UAT / Workflow Validation Process Documentation Operational Readiness Operational Requirements 1 Foundation Enterprise Advanced Proficient 2 3 4 Operational impact: “Summarize how this change impacts business operations and users.” Readiness: “Identify process, workflow, or operational risks before go-live.” LINKS Business Process Owner Word document
Position Description (as available) Tools Visio
MIRO
Lucidchart
Business Process Docs MS Office
SharePoint
Teams
Adobe Acrobat<br>