desk phone Fernando Moreno Pascual ITOIS Overview What is Lync C ollaboration tool Availability Searching for CERN people Instant messaging Sharing information Lync as your desk phone benefits ID: 782561
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Slide1
Unified communications:Lync as your desk phone
Fernando Moreno Pascual – IT/OIS
Slide2OverviewWhat is Lync?
C
ollaboration
tool:AvailabilitySearching for CERN peopleInstant messagingSharing informationLync as your desk phone benefits:Easier way of making callsForwarding calls featureVoice mailbox & Missed-callsConnection from outside CERNHow to start using Lync as your desk phone?
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Slide3What is Lync?
Availability
Instant Messaging
Share documents
Immediate call
…
Using
Lync:
Without using
Lync:
are supported!!
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Slide4Main collaboration tools:
Availability
Lync knows about the appointments that you have
in your calendar and sets automatically your status
a
ccordingly.
Examples:
- You are on holidays, Lync will set “Out of office”.
- You have a meeting, Lync will set “In a meeting”.
- You have an appointment, Lync will set “Busy”.
Slide5Main collaboration tools:
Searching for CERN people
I need to call Telma Mantas…
Lync gets all the numbers from the CERN address
book, so you are sure that the results displayed are
the updated ones.
As you see, calling a person is quite easy: typing
the name and clicking one button.
Slide6Main collaboration tools:
Instant messaging
How to start a conversation
Double click
As you can see we are also able to make groups for chatting, which is very useful as well.
Slide7Main collaboration tools:Sharing information
What about sharing presentations, sending files…
How we can collaborate:
Share a
desktop
.
S
end
file/s to our contacts
.
Add video.
Add multiple participants.
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Slide8Lync as your desk phone:
Easy way of making calls
Tired of having to search for a number and type it manually?
With Lync you can call your contacts with a single click.
You can search for CERN people and call them by making click.
If you have an external number, just paste it and press “Call”
Really easy…
Slide9Lync as your desk phone:
Forwarding calls feature
Keeping the simple way of making calls, enabling the call forwarding feature is really easy, lets see how:
Other options are:
Forwarding to the voice mail.
To our delegates.
This will be explained a bit more in detail in the demo…
Slide10Lync as your desk phone:Voice mailbox & missed-calls
Lync is not running, or a person left a message on your voice mailbox:
Voice message forwarded to your inbox.
Missed incoming calls (busy, away, out of office…)
Notifications to your inbox about missed calls.
In the voice mail notification we have:
The information of the caller.
An audio file attached
A preview of the message
In the missed call notification we have:
All the information of the caller.
The time when the call was made.
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Slide11Lync as your desk phone:Demo
Demo
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Slide12Connection from outside CERN
What if you are away from your office but still want to be connected?
Lync offers three useful functionalities:
Take your laptop:
Be connected by using your mobile phone. Lync is available for Android, Windows Phone, iPhone and
iPad
.
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Slide13How to start using Lync as your desk phone?
Detailed information in
https
://
cern.ch/lync
Register in Lync phone system through „Phone Request” on
https://cern.ch/edh
Make sure you have your new phone prior to change (available at CERN Store):
HP 4120
Logitech H570e
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Slide14SummaryWith Lync,
b
y default:
AvailabilityInstant messagingConnect wherever you are with no roaming charges (WIFI)Registered for Lync as your desk phone? Then:Easy way to make phone
calls
Voice
mail on your e-mail client
In addition:
Missed
call/voice mail
notificationsEasy access to call managementIn case of problems, contact
service-desk@cern.ch
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Slide15Thank you for your attention
Questions?
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