x0000x00002xBBoxx 3x12 x482x783 x111x 513x395x3 xSubtxype xFooxter xTypxe Pxaginxatioxn 00xBBoxx 3x12 x482x783 x111x 513x395x3 xSubtxype xFooxter xTypxe Pxaginxatioxn 00AgendaWelcome and Int ID: 895503
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1 Charlene FairchildOperations Coordinator
Charlene FairchildOperations Coordinator, Network Administration03/05/2014Enhanced Ask and Track a Question Tool1/Att;¬he; [/;ott;om ];/BBo;x [2;A.0; 11;.950; 66;.01;h 2;.21;9 ];/Typ; /P; gin; tio;n 00;/Att;¬he; [/;ott;om ];/BBo;x [2;A.0; 11;.950; 66;.01;h 2;.21;9 ];/Typ; /P; gin; tio;n 00;Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako 2/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n
2 00;Agenda Welcome and IntroductionsCurr
00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Welcome and Introductions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako3/BBo;x [4;.88; 423;.312; 687;.472; 44;.40; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [4;.88; 423;.312; 687;.472; 44;.40; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio
3 ;n 00;ï§Welcome to Wellmarkspr
;n 00;ï§Welcome to Wellmarksprovider webinar hosted by Network Engagementï§ï§ï§The speaker for todays webinar is: Charlene Fairchild, Network Administration Operations Coordinatorï§ï§ï§Title of Presentation: Enhanced Ask and Track a Question Toolï§ï§ï§Phones have been mutedï§ï§ï§You may submit questions using the Q/A feature at the top of your screen ï§ï§ï§This webinar is being recorded A link to the recording, along with the slides and Q/A document, will be posted on Wellmark.com under the Quick Link labeled Education within two weeks. 4/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ;
4 /P; gin; tio;n 00;Agenda Welcom
/P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Current Process03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako5/BBo;x [1; 40;.35; 20;.43;s 4;R.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [1; 40;.35; 20;.43;s 4;R.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;
5 xon 0;Login to the Secured Provider Home
xon 0;Login to the Secured Provider Home Page at www.wellmark.com ï¼Enter User ID and Password.ï¼ï¼ï¼Click Log In. Current Process03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako6/BBo;x [1; 42;.98;I 1;R.4;ɹ ;є.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [1; 42;.98;I 1;R.4;ɹ ;є.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Initiate Inquiry:/BBo;x [1; 42;.98;I 1;R.4;ɹ ;є.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [1; 42;.98;I 1;R.4;ɹ ;є.;é ]/S;ubty;pe /;oot;
6 xer /;Type; /Pa;gina;tion;
xer /;Type; /Pa;gina;tion; 000;ï§Click on the Check a Claim link under the claims section.ï§ï§ORï§ï§ï§Click on the Quick Link Ask a Secure Question or Track a Question. Current Process03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako7/BBo;x [2; 42;.98;I 1;.0;इ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 42;.98;I 1;.0;इ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Search for Claim./BBo;x [2; 42;.98;I 1;.0;इ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;
7 x [2; 42;.98;I 1;.0;
x [2; 42;.98;I 1;.0;इ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï¼Enter required Plan Member Number.ï¼ï¼ï¼Add additional criteria to narrow results.ï¼ï¼ï¼Click Claim Search.ï¼ï¼ï¼Select claim from search results. Current process03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako8/BBo;x [2; 41; .06;I 1;w.4;ٕ ;Ѧ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 41; .06;I 1;w.4;ٕ ;Ѧ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Begin the claim inquiry process: /BBo;x [2; 41; .06;I 1;w.4;
8 ٕ ;Ѧ.;é ]/S;ubty;pe
ٕ ;Ѧ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 41; .06;I 1;w.4;ٕ ;Ѧ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï§Claim Status View. ï§ï§ORï§ï§ï§Claim Summary View.ï§ï§From the drop down menu select an option to initiate the inquiry: ï§ï§ï§Ask a Question.ï§ï§ï§Ask a Question about this Claim.ï§ï§ï§Ask a Question about this Member. Current Process03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako9/BBo;x [2; 31;.98; 19;.90;# 4;`.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;/BBo
9 ;x [2; 31;.98; 19;.90
;x [2; 31;.98; 19;.90;# 4;`.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;The form is populated with the claim/member information as viewed on the previous detail screen. /BBo;x [2; 31;.98; 19;.90;# 4;`.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;/BBo;x [2; 31;.98; 19;.90;# 4;`.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;ï¼Enter question.ï¼ï¼ï¼Indicate if inquiry has supporting documents.ï¼ï¼ï¼Fax documents to appropriate fax number.ï¼ï¼ï¼Submit form. Current process03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako10/BBo;x [1; 39; .
10 02; 16;.74; 4;f.9;
02; 16;.74; 4;f.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;/BBo;x [1; 39; .02; 16;.74; 4;f.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;ï¼Document the correspondence number.ï¼ï¼ï¼Track the question/inquiry.Users can access the Track a Question function to follow the status of a submitted inquiry by using the provided link. ï¼ï¼OR/BBo;x [2;.2 ;V.1; 21;.59; 1;4.1;H ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [2;.2 ;V.1; 21;.59; 1;4.1;H ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;ï§Click on the Track a Question link located in WellmarksQuick Links Current process03/05/2014
11 00;Confidential and Proprietary
00;Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako11/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Search by :/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Plan Member Number /BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type;&
12 #x /Pa;gina;tion; 000;/BBo;&
#x /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Correspondence Number/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Contact Name/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Status/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]
13 /S;ubty;pe /;oot;r /;Ty
/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Date Range Submitted/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï§Inquiry results display in ascending order by date submitted.ï§ï§ï§User can reply or close the inquiry after viewing. 12/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;
14 đ.;è 513;.395; ]/;Su
đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Overview of Enhancements03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako13/BBo;x [2; 36;.27; 6;.2;B 3;.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [2; 36;.27; 6;.2;
15 B 3;.3;d ];/Sub;type;
B 3;.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;ï§Comply with Wellmarksnew ACA products and internal processing system.ï§ï§ï§Allow documents to be uploaded online instead of faxing. ï§ï§ï§Eliminate the human error of matching up faxes and mail to web inquires.ï§ï§ï§Have the same look and feel of similar applications.ï§ï§ï§Allows for less scrolling, fewer clicks, fewer popup windows.ï§ï§ï§Assist providers tracking their inquiries by developing a more user friendly interface.ï§ï§ï§Creates efficiencies both internal and external from start to finish of the inquiry. ï§ï§The enhancements made to the Ask a Question and Track a Question tool: 14/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin;
16 xatio;n 00;/BBo;x [3;.2 ;
xatio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Ask a General Question03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako15/BBo;x [2; 38;.02; 18;.82;Q 4;H.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;i
17 on ;/BBo;x [2; 38;.02;
on ;/BBo;x [2; 38;.02; 18;.82;Q 4;H.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;Access the Ask & Track a Question tool:/BBo;x [2; 38;.02; 18;.82;Q 4;H.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;/BBo;x [2; 38;.02; 18;.82;Q 4;H.9;ȇ ;]/Su;typ; /F;oote;r /T;ype ;/Pag;inat;ion ;ï§Click on Check a Claim.ï§ï§ORï§ï§ï§Click on Ask & Track a Question.ï§ï§Note: Ask a Secure Question and Track a Question are now in one combined link. Ask a General Question03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako16/
18 BBo;x [1; 35;.27; 19;
BBo;x [1; 35;.27; 19;.40;f 4; .4;D ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [1; 35;.27; 19;.40;f 4; .4;D ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;ï§Each inquiry type will display on separate tabsï§ï§ï§Supporting documentation can now be attached!ï§ï§ï§Contact information set up by Designated Security Coordinator (DSC) 17/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about thi
19 s MemberInquire or Submit Documents on t
s MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Ask a Question about this Member03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako18/BBo;x [2; 40;.35; 19;.32;v 4;F.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [2; 40;.35; 19;.32;v 4;F.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;ï§Search by Wellmark ID.ï§ï§ORï§ï§ï§Last Name, First Name, and Birth Date of Patientï§ï§ï§Users have the abilit
20 y to indicate a specific policy status.A
y to indicate a specific policy status.ActiveCancelledAll Ask a Question about this Member03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako19/BBo;x [2; 38;.31; 19;.49;v 4;F.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [2; 38;.31; 19;.49;v 4;F.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;Member information populates within the form./BBo;x [2; 38;.31; 19;.49;v 4;F.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [2; 38;.31; 19;.49;v 4;F.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on
21 0;ï¼Select the patient.ï¼ï¼ï¼Enter q
0;ï¼Select the patient.ï¼ï¼ï¼Enter question.ï¼ï¼ï¼Upload documents.ï¼ï¼ï¼Review or change contact information.ï¼ï¼ï¼Submit inquiry. 20/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your Inquiries Helpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Inquire or Submit Documents on this Claim
22 x0000;03/05/2014Confiden
x0000;03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako21/BBo;x [2; 42;.98;I 1;.1;ध ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 42;.98;I 1;.1;ध ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Search for Claim:/BBo;x [2; 42;.98;I 1;.1;ध ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 42;.98;I 1;.1;ध ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï¼Click on the Check a Claim link under the claims section. ï¼ï¼ï¼Enter the Plan Member Numb
23 er using the Member Claim Search.ï
er using the Member Claim Search.ï¼ï¼ï¼Enter additional claim criteria as needed.ï¼ï¼ï¼Click Claim Search. Inquire or Submit Documents on this Claim03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako22/BBo;x [2; 40;.06;I 1;u.9;٨ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 40;.06;I 1;u.9;٨ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï§Search Results appear belowï§ï§ï¼Select Claim to Review Inquire or Submit Documents on this Claim03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross a
24 nd Blue Shield of South Dako
nd Blue Shield of South Dako23/BBo;x [2; 43;.06;I 2;.5;ą ;љ.; ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.06;I 2;.5;ą ;љ.; ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Initiate Claim Inquiry/BBo;x [2; 43;.06;I 2;.5;ą ;љ.; ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.06;I 2;.5;ą ;љ.; ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï¼Use the drop down menu from Claim Status or Claim Summary View .Click on Inquire or Submit Documents on this Claim from the drop down menu Inquire or Submit Documents on this Claim
25 03/05/2014
03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako24/BBo;x [4;.8 ;ф.;é¡ 184;.119; 47;.92; ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [4;.8 ;ф.;é¡ 184;.119; 47;.92; ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;Complete Form/BBo;x [4;.8 ;ф.;é¡ 184;.119; 47;.92; ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [4;.8 ;ф.;é¡ 184;.119; 47;.92; ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;ï¼Enter specific claim question. ï¼ï¼ï¼Upload supporting documents.Attach up to three documents with acc
26 epted formats.Ensure attachments pertain
epted formats.Ensure attachments pertain only to the inquiry being submitted.Click Upload for each document being attached.Remove attachments by clicking the Red ï¼ï¼ï¼Verify contact Information.ï¼ï¼ï¼Submit. Inquire or Submit Documents on this Claim03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako25/BBo;x [1; 43;.98;I 1;d.8;ı ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [1; 43;.98;I 1;d.8;ı ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Action Needed:/BBo;x [1; 43;.98;I 1;d.8;ı ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;g
27 ina;tion; 000;/BBo;x [1;
ina;tion; 000;/BBo;x [1; 43;.98;I 1;d.8;ı ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï¼Document correspondence number.ï¼ï¼ï¼Click on the provided link to Track your inquiry OR choose another action from the drop menu. 26/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confiden
28 tial and Proprietary Wellmark Blue Cross
tial and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Track your Inquiries03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako27/BBo;x [2; 43;.98;I 3;.1;В ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 3;.1;В ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;From the secured provider home page:/BBo;x [2; 43;.98;I 3;.1;В ;Ѡ.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 43;.98;I 3;.1;В ;Ѡ.;é ]/S;ubty;pe /;
29 xFoot;r /;Type; /Pa;gina;
xFoot;r /;Type; /Pa;gina;tion; 000;ï¼Click on Ask & Track a Question.ï¼ï¼ï¼Select New Replies, Questions Awaiting Replies or Closed Inquiries. Track your Inquiries03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako28/BBo;x [2; 42;.98;I 5;.6;ं ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 42;.98;I 5;.6;ं ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï§To view an inquiry, click on the Correspondence Number. Track your Inquiries03/05/2014Confidential and Proprietary Wellmark Blue Cross
30 and Blue Shield of Iowa and Wellmark Bl
and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako29/BBo;x [1; 40;.06;I 2;.0;ࡣ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [1; 40;.06;I 2;.0;ࡣ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;Review replies from Wellmark/BBo;x [1; 40;.06;I 2;.0;ࡣ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [1; 40;.06;I 2;.0;ࡣ ;ш.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï¼Click on Correspondence Number.ï¼ï¼ï¼Review response.ï¼ï¼ï¼Does this answer your question?lick Reply to this message.ï¼ï¼ORï¼ï¼If yes, simpl
31 y click Yes, thank you.
y click Yes, thank you. 30/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Helpful Hints03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield
32 of South Dako31/BBo;
of South Dako31/BBo;x [2; 38; .06;I 6;.9;і ;ж.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;/BBo;x [2; 38; .06;I 6;.9;і ;ж.;é ]/S;ubty;pe /;oot;r /;Type; /Pa;gina;tion; 000;ï§Prevent delaysby ensuring the correct documents are attached for the correct patient in which the inquiry is being submitted for. ï§ï§ï§Ensure the supportingdocumentation is submitted in one of the acceptable formats.Jpg., Jpeg., Gif., Png., Bmp., Tiff., Tif., Pdf., Doc., Docx., or Xpsï§ï§ï§Be sure to click the upload button within the tool to attach the appropriate documents.ï§ï§ï§Allow up to 30 days for your inquiry to complete; do not submit duplicate inquiries. ï§ï§ï§Remember, you can check the status of your inquiry at anytime thro
33 ugh the Track a Question fun
ugh the Track a Question function. 32/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Resources03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross a
34 nd Blue Shield of South Dako
nd Blue Shield of South Dako33/BBo;x [2; 42;.27; 25;.93; 4;F.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;/BBo;x [2; 42;.27; 25;.93; 4;F.3;d ];/Sub;type; /Fo;oter; /Ty;pe /;Pagi;nati;on 0;ï§Provider Education PageBlue Ink February 2014 http://www.wellmark.com/Provider/CommunicationAndResources/PDFs/BlueInk0214.pdf Working with Wellmark.com: Web Enhancements WebinarJanuary 2014 http://www.wellmark.com/Provider/CommunicationAndResources/Webinars.aspx ï§Billing GuideClaims filing guide http://www.wellmark.com/Provider/CommunicationAndResources/PDFs/S5780_ClaimsFilingProviderGuide.pdf ï§Hot topicsï§ï§ï§DSC connectionï§ï§ï§EC Solutions for technical assistance http://www.wellmark.com/AboutWellmark
35 /ContactUs/Contact_ProviderECSolutions.a
/ContactUs/Contact_ProviderECSolutions.aspx 34/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;/BBo;x [3;.2 ;҂.;ރ ;đ.;è 513;.395; ]/;Subt;ype ;/Foo;ter ;/Typ; /P; gin; tio;n 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions03/05/2014Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dakota are Independent Licenseesthe Blue Cross and Blue Shie