Annual Conference & Tradeshow - PowerPoint Presentation

Presentation on theme: "Annual Conference & Tradeshow"— Presentation transcript

Slide1

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Ch

-ch-changesTips for Successfully Navigating Change

Sandy Hicks,

CPPB

Assistant Vice President & Chief Procurement Officer

University

of ColoradoSlide2

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

“Change is inevitable – except from a vending machine.”

~ Robert C. GallagherSlide3

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel MarketplaceSlide4

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel MarketplaceSlide5

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

University of Colorado

Denver campus

Anschutz Medical

campus

Colorado Springs campus

Boulder campusSlide6

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Procurement

Service Center

Strategic Goals:

Streamline the procure-to-pay process

Lead in the use of technology

Enhance services provided to our customersSlide7

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Changes

1. April 2009

Concur Expense System

2. Aug 2010

Moved Offices

3. Dec 2010

Revised P-Card Program

4. Jan 2011

Changes to Procurement Rules

5. April 2011

New Travel Program

6. June 2011

Revised Travel Card Program

7. July 2011

Revised Fiscal Procedures

8. Aug 2011

eProcurement PlatformSlide8

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

ChangesSlide9

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Change Is

Hard

“Faced with the choice between changing one’s mind and proving there is no need to do so, almost everyone gets busy on the proof.”

~ John Kenneth GalbraithSlide10

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Change Destroyers

People leading the change think that announcing change is the same as integrating change

People’s concerns with change do not surface or are not addressed

People being asked to implement change are not involved in the planning

Source: Kenneth BlanchardSlide11

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Change Enablers

Vision

Communication

Management Support and Sponsor

Communication

Understanding of Workplace Culture

CommunicationSlide12

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Change Enablers

Commitment

Communication

Plan

Communication

Training

Communication

Flexibility

CommunicationSlide13

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Leadership TeamSlide14

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Lessons Learned

Vision Statement

Present a clear picture of the change and reasons why, including benefits of change

Have your elevator speech ready

Time saver

Cost savings

Vastly improved reporting

Greater efficiencies

Excellent ROISlide15

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Lessons Learned

Know Audience

Executive

Own Staff

Suppliers

End UsersSlide16

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Lessons Learned

ExecutiveFind sponsorGet support from peersBrief multiple timesKeep at high levelEmphasis benefits to them Slide17

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Lessons Learned

Your staffTiming is crucialRight amount of informationInvite questions and suggestionsListen to questions; respect suggestionsKeep updated Slide18

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Lessons Learned

SuppliersBring in strategic suppliers earlySolicit their adviceLearn from their historyKeep updatedSlide19

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Lessons Learned

End UsersFind allies among key departmentsUse them to garner executive supportPoint out benefitsAsk their opinionInvolve as pilot groupSlide20

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

“If you wait to do everything until

you’re sure it’s right, you’ll

probably never do much of anything.”

~ Win BordenSlide21

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Strategies

Electronic NewsletterPSC Communicator“Coming soon” announcementsImportant datesGo live dates Ongoing informationHow to get helpWho to contactSlide22

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Strategies

End User InvolvementSelect strategicallyPart of RFP teamPilot groupAsk for and consider their adviceUse their experience as selling point to rest of universitySlide23

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Strategies

TrainingOwn staffProvide overview(s) early in processClassroom and/or onlineDetermine ‘go to’ expertsProvide written documentation and/or step-by-step guidesSlide24

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Strategies

TrainingEnd UsersIdentify audience“JIT” trainingClassroom and/or onlineDetermine level of detailHelp Desk for follow up questionsSlide25

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Townhall

MeetingsFace-to-face time with end usersInvaluable throughout change processPrepare agendaMultiple times & locationsLeave time after for questions/concerns StrategiesSlide26

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Strategies

FAQs and TipsInclude in newsletterIncorporate in training documentationFor own staff, ensure everyone who needs to know, gets the informationPost internally for future referenceSlide27

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Strategies

SuppliersOngoing communication crucialDesignated contactsBusiness reviewsPhone conferencesKeep advised of changes as appropriateSlide28

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Strategies

Stay FlexibleBe prepared to revise plansListen and adaptConsult with leadership teamEmbrace changeSlide29

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Strategies

Positive attitudeUpbeatUse humorSlide30
Slide31

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Take Aways

Develop the VisionInvolve the right peopleListen and learnProvide trainingStay EngagedCommunicate, communicate, communicateSlide32

Annual Conference & Tradeshow

Celebrating 26 years of service to the Collegiate Travel Marketplace

Change brings

opportunity. ~Nido Qubein

If you take the attitude of embracing change and finding the good in it, your life will be easier and happier.

~anonymous