Auditor or Advocate Barbie James Amanda Theissen Knowledge Universe KinderCare Focus on the Goal Provide support by being an advocate while monitoring for compliance C reate a New Story ID: 461638
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Slide1
Effective Monitoring
Auditor or Advocate?
Barbie JamesAmanda TheissenKnowledge Universe(KinderCare)Slide2
Focus on the Goal
Provide support by being an advocate while monitoring for
compliance.Slide3
Create a New Story
Change the style
Improve communicationAsk Questions to UnderstandDevelop relationshipsSlide4
Change the Style
Advocate-Partner
-Focused on Support-A resource to help others improve
Auditor
-Inspector
-Focused on mistakes
-Report on what you seeSlide5
Improve Communication
Verbal
Use Supportive words Tone of VoiceNonverbal
Actions and Attitude
Body language/Facial expressionSlide6
Ask Q
uestions to Understand
Find out whyDo you understand the requirement?Can you tell me how you were trained?Can you help me understand why you chose to do it that way?Slide7
Develop Relationships
Act on opportunities
Encourage
discussion and
s
et
c
lear, achievable
g
oals togetherSlide8
Effective Monitoring
Focus on the goal to create a new story!
Change the style
Auditor vs. Advocate
Improve communication
Nonverbal and verbal
Ask Questions to Understand
Find out Why?
Develop relationships
Act on Opportunities
Encourage
discussion and
s
et
c
lear
,
achievable
goals togetherSlide9
Let’s PracticeSlide10
Scenario #1
During a previous monitor visit, you noted meal counts were not being completed at the point of service in one of the classrooms so you provided technical assistance and training at that visit. Today at a follow up visit, in the same classroom, meal counts were not taken at the point of service. What are some things you could do to approach this as an
advocate
?Slide11
Scenario #2
During a monitor visit, you
notice the 1 year old children
are being served 1% milk rather than whole milk. There is one teacher in the room and she is dealing with a crying child (it’s his first day). The teacher pours
the full portion of
1% milk
for
the
children and serves and marks the meal correctly. How can you approach this as an
advocate
?Slide12
Scenario #3
You arrive at a center
on a Monday to
conduct a monitor
visit. Licensing
is
there,
t
he
cook didn’t show up
and the director is
cooking
lunch. You can see that the director is stressed
and
overwhelmed with all that is going on.
You
have
a tight schedule, and you can’t
move this
visit to another
day. How would you approach this as an
advocate
?Slide13
Brainstorming
What struggles are you having at monitor visits?
Is there something we discussed today that you will try?
Slide14
Questions/Comments?
Thanks and Happy Monitoring!