Meet Megan Your Anytime Manager machine making your job of managing a successful kiosk your perfect part time manager that never takes sick days or vacation time and is willing to work 247 Rent ID: 297860
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Success Made Easy! Meet Megan: Your Anytime Manager machine making your job of managing a successful kiosk your perfect part time manager that never takes sick days or vacation time and is willing to work 24/7. Rent More Units A customer’s need for a self storage unit doesn’t always take place between the convenient hours of can be open 24 hours a day, seven days a week and available to customers on their time schedule. THUHNLY^PSSOLSWYLK\JL`V\YZ[HMÄUNJVZ[Z;OL that is only a fraction of what you would have to pay HULTWSV`LL;OL05:6450(*RPVZRKVLZU»[YLX\PYL 0TWYV]L*HZO-SV^ customers pay on time and even early in some cases. is always available to serve your customers. They Whether they like to pay with check, cash, or credit card they always walk away with a printed receipt. A large amount of communication occurs through body language. That’s why 6WLU;LJOJYLH[LK4LNHU`V\YHUPTH[LK¸HU`[PTL¹THUHNLYHUKPU[LNYH[LKOLY manager, her friendly smile, voice, and hand gestures guide customers easily through [OLYLU[HSHUKWH`TLU[WYVJLZZ>OL[OLY`V\YJ\Z[VTLYZ^HU[[VYLU[H\UP[:\UKH` TVYUPUNVYWH`[OLPYYLU[HM[LY^VYR4LNHUPZ[OLYLMVY[OLPYJVU]LUPLUJLL»YLZ\YL`V\»SSHNYLL4LNHUHKKZHSH`LYVMWLYZVUHSP[`HUKPU[LSSPNLUJL[OH[
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INSOMNIAC Success Kit
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“industry best practices”. The best practices are operational, marketing, and implementation ideas collected
from the hundreds of self storage operators, managers, and owners. The primary objective of these best
practices is to ensure prospective customers are made aware the facility has installed a self service kiosk
Kiosk Signage
The kiosk should be visible by incorporating clear
signage explaining how the kiosk can be used and
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your property to see the kiosk and know immediately
they can make payments and rent units.
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differentiates your facility from the competition and
demonstrates your ability to help customers 24 hours
a day.
Website & Demo
Adding a photo of the kiosk to your website with a
general description of its functionality is a great way
to differentiate your property. If you would like your
web visitors to be able to take an online test-drive of
your website.
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How do people know your facility is open if you
don’t tell them? Change your outgoing message to
let customers know they can rent a unit and move
in today, before they hang up and call your nearest
competitor. Integrating your call center with the kiosk
ensures you will never miss an opportunity to turn a
prospect into a customer.
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them know a self service kiosk has been installed
for their convenience. It can include a brief set of
instructions teaching them how to make a payment.
Alternatively, OpenTech is happy to create a customized
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Getting a news article and photo that features the
let potential customers know about your facility.
With the kiosk the article becomes a human interest,
technology, and small business story.
Manager Ideas
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payment award program to encourage customers to
use the kiosk. The promotion is that one lucky tenant
that pays through the kiosk during the month (or
whatever period you wish) will be selected to receive
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Automatically sends
software updates
Monitors kiosk activity
when you’re not there
Sends feedback
Sends warnings
of any malfunctions
INSOMNIAC
kiosk
INSOMNIAC
INSOMNIAC
Even when you’re asleep, OpenTech is monitoring your
Maintenance and Warranty Service includes:
• Real-time status monitoring
• Technical support 6 days a week
• Automatic installation of software enhancements
• Computer hardware replacement parts
Setup, Training, and Customization includes::L[[PUN\W`V\YRPVZR[VPU[LYMHJL^P[O`V\YWYVWLY[`
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Training your manager how to keep the kiosk in good
working order, collect checks and cash, load locks, and
print off completed rental agreementsCustomizing your kiosk includes programming in your
facility’s colors and logo for branding, loading images of
the locks you sell, creating property maps, embedding your
standard rental agreement, and even uploading multimedia
videos from your manager about the facility
Rest Easy!
We’ve Got You Covered.
service