A Framework for Measuring Program Success Jonathan Avila Chief Accessibility Officer SSB BART Group Mary Smith Executive Account Manager SSB BART Group Agenda What is a Maturity Model The Digital Accessibility Maturity Model DAMM ID: 729727
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The Digital Accessibility Maturity Model: A Framework for Measuring Program Success
Jonathan Avila
Chief Accessibility Officer, SSB BART Group
Mary Smith
Executive Account Manager, SSB BART GroupSlide2
AgendaWhat is a Maturity Model?The Digital Accessibility Maturity Model (DAMM)10 Dimensions 5 Maturity Levels Aspects & Artifacts
DAMM SWOT
DAMM Reviews
DAMM-HR
Recruiting & Hiring
Reasonable Accommodations (RAs)
Staffing Evaluations and Job DescriptionsSlide3
What is a Maturity Model?Maturity ModelDefines organizational maturity level in addressing a business problem
Digital Accessibility Maturity Model (DAMM)
Measures digital accessibility program maturity along a series of dimensions and aspects, to assign them to particular levelsSlide4
The Five Levels of DAMM
Optimizing
Quantitatively Managed
Defined
Managed
Initial
4
3
2
1
5Slide5
DAMM Is NOT A RoadmapSlide6
Maturity Level Content BreakdownSlide7
More Maturity ≠ Greater ConformanceOther models require that you must reach a higher level of compliance to achieve a higher CMM levelWCAG A, AA, AAA levels are not directly correlated to DAMM levelA mature organization with a clear grasp of digital accessibility concepts may determine not to conform to a higher level of accessibility
Basic legal requirements must be metSlide8
Why A CMM-based Maturity Model?In addition to the accessibility-related components of DAMM, implementing CMM model process improvement adds value to other business areas:Fewer DefectsBetter on-time delivery
More likely to be on budget
Increased Quality Software Management Productivity IndexSlide9
DAMM DimensionsProgram maturity is measured along 10 key dimensions:Governance, Risk Management, and ComplianceCommunications
Policy and Standards
Legal
Fiscal Management
Development Lifecycle
Testing and Validation
Support and Documentation
Procurement
TrainingSlide10
Governance, Risk Management and ComplianceArtifactsOrganization Chart Accessibility Monitoring Plan
Accessibility Program Roles and Responsibilities
Accessibility Project Management Plan
Risk Prioritization Model
Accessibility Coverage Questionnaire
Aspects
Organizational Ownership
Governance Policy
Risk ManagementCompliance ProgramAccessibility Program OfficeMonitoring ReportingRecordkeepingSlide11
CommunicationAspectsProgram Communication Internal CommunicationMarket Communication
Artifacts
Public Communication Plan
Organization-wide Compliance Statement Slide12
Policy and StandardsAspectsAccessibility Policy Accessibility Standards
Artifacts
Digital Accessibility Policy
Technical StandardsSlide13
LegalAspectsRegulatory ProcessArtifacts
Regulatory Calendar
Regulatory Filings
VPATs and GPATs (in conjunction with Communications)Slide14
Fiscal ManagementAspectsBudgetReturn on Investment
Artifacts
Central APO Budget
LoB
Digital Accessibility Budget Guidance
LoB
Digital Accessibility BudgetsSlide15
DevelopmentAspectsDevelopment ArtifactsRoles and ResponsibilitiesUser AcceptancePattern Library
Artifacts
Lifecycle Roles and Responsibilities
Development Artifact Guide Slide16
Testing and ValidationAspectsAccessibility Test InfrastructureTest SchedulingRoot Cause AnalysisAssistive Technology
Artifacts
Master Testing plan
Accessibility Testing Plan
Usability Testing
User Group Profiles
Pilot Program
Assistive Technology CatalogSlide17
Support and DocumentationAspectsSupport ProcessAccessibility Issue HandlingAccessible Documentation
Artifacts
Accessibility Features Document
Accessibility Resolution Policy
Accessibility Issue Submission FormSlide18
ProcurementAspectsSolicitationsContractsVendor GovernanceEmployee Guidance
Artifacts
Third Party Compliance Policies and Requirements
ICT Procurement Contract Template
ICT Procurement Policy
Procurement Accessibility Email AddressSlide19
TrainingAspectsTrainingCertificationJob AidsInternal CommunicationRollout Strategy
Artifacts
Accessibility Training Plan
Internal Communication Plan
Training Metrics and TrendsSlide20
DAMM-HR OverviewP-CMM is the People Capability Maturity ModelThree Dimensions related to accessibilityRecruiting and Job ApplicationsReasonable Accommodations
Staffing Evaluations
Three dimensions are dependent on each other
Reasonable Accommodations are required in the Recruiting and Job Application process
Staffing Evaluations are dependent on the Job Descriptions which are part of the recruiting/hiring processSlide21
DAMM-HR - Recruiting and Job ApplicationAspectsEmployee RecruitingJob ApplicationEmployee Onboarding
Artifacts
Job descriptions
Completed job applications
Job fair collateral
Employment examinations
Offer letters / "no thank you" letters
Onboarding packetsSlide22
DAMM-HR - Reasonable AccommodationsAspectsRA Analysis ProcessRA Issue ResolutionAccessible Documentation
Artifacts
RA Catalog
503(b) filings
VEVRAA filingsSlide23
DAMM-HR – Staffing EvaluationsAspectsReview Cycle ProcessPerformance ManagementProcess Improvement Plan
Artifacts
Staffing Evaluation Template
Staffing Evaluation Instructions
Process Improvement Plan
Process Improvement Plan InstructionsSlide24
Get a DAMM Review – SWOT AnalysisWhere is your organization with respect to the DAMM levels?SWOT = Strengths, Weaknesses, Opportunities, Threats
Two page questionnaire asks accessibility questions about:
Management Commitment
Employee Involvement
Process Evaluation
Documentation & Communications
Risk Management
Accessibility Operationalization
TrainingTotal score estimates an organization’s DAMM levelSlide25
Get a DAMM Review – Full Audit
GRC
Policy
Legal
Training
Development
Fiscal
Support
and Docs
Communi-cations
Procurement
Level 5
Optimizing
Level 4
Quantitatively
Managed
Level
3
Defined
Level 2
Managed
Level 1
Initial
Slide26
DAMM Audit ProcessPreparationOn-site ActivitiesPreliminary ObservationsFindingsRatings
Final Reporting
Delivery
Follow-on ActivitiesSlide27
DAMM – Next StepsCMM is a prototypeShould it be migrated to CMMI?Much more detailedNot specifically designed just for software, might be a better fitSlide28
Questions?Slide29
Contact Information and ResourcesJonathan Avila - jon.avila@ssbbartgroup.comMary Smith – mary.smith@ssbbartgroup.com
DAMM Webinar Series
–
info.ssbbartgroup.com/DAMM-Series
DAMM
Blog
Series -
www.ssbbartgroup.com/blog/category/digital-accessibility-maturity-model-damm/