PPT-Use of CAHPS Surveys in Assessing the Patient-Centeredness

Neeraj K Arora PhD National Cancer Institute Bethesda MD Presented at AHRQs Annual Conference Bethesda MD September 10 2012 Why PatientCenteredness Medical Care System. Health Care Bad for Health? . June 14, 2015 (. AcademyHealth. ). Minneapolis Convention Center. 1301 S. 2nd Avenue, . Minneapolis, MN. Acknowledgements:. . - Paul Cleary and Marc Elliott. . . 1. Consumer . Assessment of Healthcare Providers and Systems (CAHPS) . Clinician . and Group . Adult Visit Survey. September 11, 2012. Naomi Dyer, PhD, . Joann Sorra. , PhD, Scott Smith, PhD, Westat. Paul Cleary, PhD, Yale. Finding the heart of transformed healthcare. “I fear the inevitable day on which I will become a patient. What chills my bones is indignity. It is the loss of influence on what happens to me. It is the image of myself in a hospital gown, homogenized, anonymous, powerless, no longer myself. That’s what scares me: to be made helpless before my time.” . 21. st. -century Christians learn from . Esther about . SELFLESSNESS. ?. A Vivid Picture of . Pathetic. . Self-Centeredness. = Haman. Who was Haman?. Haman was a high official in the court of King . Ron D. Hays (. drhays@ucla.edu. ). RAND, Santa Monica, CA. UCLA, Los Angeles, CA. 2. C-G CAHPS History. Development of . “. Group-CAHPS. ”. began in 1999. Solomon, L., Hays, R. D., Zaslavsky, A., & Cleary, P. D.  (2005). Psychometric properties of the Group-Level Consumer Assessment of Health Plans Study (CAHPS. to Improve Patient Experiences:. What the Physicians Had to Say. Ron . D. Hays. , Ph.D.. Professor of . Medicine, UCLA. CAHPS PI, RAND. Denise D. Quigley, Ph.D.. CAHPS Quality Improvement Team, . RAND. Service Excellence. , . Patient- and Family-Centered Care . & . You. Exceptional Standard of Service. Service Excellence. Patient- and Family- Centered Care. Approachability and Appearance. Who Do You Serve?. Service Excellence. , . Patient- and Family-Centered Care . & . You. Exceptional Standard of Service. Service Excellence. Patient- and Family- Centered Care. Approachability and Appearance. Who Do You Serve?. , . Patient- and Family-Centered Care . & . You. Exceptional Standard of Service. Service Excellence. Patient- and Family- Centered Care. Approachability and Appearance. Who Do You Serve?. Remember, everyone Is Important! . Leveraging Patient and Family Advisors to Interpret and Act On Patient Experience Survey Results. April 24, . 2014. 1. Capturing Patient Experience of Care. Carla Zema, PhD. Dale . Shaller. , MA. April 24, 2014. Practical Strategies for Improving Patient ExperienceSection 2 Why Improve Patient ExperienceVisit the AHRQ Website for the full GuideMay 2017updatedWHY IMPROVE PATIENT EXPERIENCE2-12A Forces Driving Airway. Stridor. Is the airway protected?. Breathing. Oxygen saturation. Circulation. Hemodynamic stability. Access to obtain/maintain hemodynamic stability. Consciousness. Alert, obtunded. Items to be Assessed Daily on Each Patient (as appropriate). Practical Strategies for Improving Patient ExperienceSection 6: Strategies for Improving Patient Experience with Ambulatory Care. DemandAdvice, Diagnosis, and Treatment for Minor Health Conditionsisit in the United States.  . Ron D. Hays. Faculty Competency Training Program for Hubei University of Chinese Medicine. . CHS 14-214 U, Los Angeles, CA, June 17, 2019. . . . Disclosures . Professor, UCLA Department of Medicine, Division of...