Assistant Clinical Professor Department of Counseling and Family Therapy College of Nursing and Health Professions Identify and discuss three levels of conflict Brainstorm root causes of conflict ID: 932845
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Slide1
Conflict Management
Dr. Ebony White, LPC, NCC, ACS
Assistant Clinical Professor
Department of Counseling and Family Therapy
College of Nursing and Health Professions
Slide2Identify and discuss three levels of conflict
Brainstorm root causes of conflict
Learn strategies to manage conflict.
Today’s Agenda
Slide3Administrator/supervisor to staff
Ex. Compensation or performance concerns
Staff to staff (peer to peer)
Ex. Struggle to work together effectively
Patient to staffEx. Dissatisfied with level of care
Three Levels of Conflict
Slide4Conflict Management
Slide5Focus of Questioning
Problem focused
How long
has _____ being occurring?
Solution focused
What would
work be
like if
this were no longer an issue?
Slide6Problem Talk Versus Solution Talk
Convert the list of phrases on the next slide from problem talk into solution talk
Example
Example
: Problem Talk
– Patient is difficult to work with and does not comply with the treatment plan.
Solution
Talk –
Patient is confident in his ability to make changes and is hopeful his condition will improve with little intervention.
Slide7No problem happens all the
time
There
are exceptions – that is, times when the problem could have happened but
didn’t
Exceptions
are used in forming solutions
Slide8Conflict Management
Slide9Thank You