Life cycle services for protection and control relays Full support from start to finish 1MRS757855 B Over one million ABB protection relays of different ages are being used at electronic utilities and industries all around the world ID: 929691
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Abb distribution solutions, ep service
Life cycle services for protection and control relays
Full support from start to finish
1MRS757855 B
Slide2Over one million ABB protection relays of different ages are being used at electronic utilities and industries all around the world.
ABB provides product support for the users throughout the products’ life cycle by providing high quality, global services.
Relays that have gone through systematic life cycle service operations are today efficient and long-life products, and have become smarter and more ecological during the decades.
Full support from start to finish
September 27, 2018
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Partly supported products
Fully supported products
J-series
Late
60’s
1985
SPACOM
1995
RE 500
2009
Relion
Slide3The systematic usage of life cycle services for protection relays supports you to secure and optimize your investment in a predictable, safe and low cost manner.
The positive impact:
Reliable and safe operation throughout the whole life cycle
Protection relays that meet the newest regulations
Protection relays that are modified and upgraded to meet customers’ demanding requirements
Protection relays that are ecological and convenient to use
Optimize your investment
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Slide4Life cycle services for protection and control relays
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Training
Engineering
Operation
Maintenance
Customer support
Product & application documentation
Knowledgebase
Technical support
Maintenance
Spare parts & devices
Repair
Preventive maintenance
Modernization
Modification & upgrades
Replacements
Recycling
Life cycle
Slide5Training
Slide6Did you know that ABB provides continuous training for customers to help them get the best advantages out of their
protection relays?
Training programs for different needsTraining programs for all user levels
During the whole life cycle of the relay
Close to the customer
50% of the time is used for practice and hands on exercises
Training also carried out at customer’s premises in local language
Competent global trainer network
Training services: Engineering, Operation, MaintenanceLife cycle services for protection and control relays
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Engineering training
Programming and configuring of protection relays according
to the customer’s individual needs enhances the performance of the relay
Provides information about the various advantages of the protection relay
Training speeds up the programming process
Especially designed for application engineers
Training
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Operation training
Training for operating protection relays in use
Provides information of the use and advantages of the
protection relay
Practical approach
Especially useful when proceeding to a newer generation of protection relays and when training new employees
Especially designed for substation operators
Training
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Maintenance training
Provides information what to do in case of product failure
Provides information about the available spare parts
Participants are trained for basic fault analysis and repair procedures
Especially designed for maintenance engineers
Training
Slide10Customer support
Slide11Did you know that customer support is easily and quickly available for all of our protection relay customers, at all locations?
Information on all levels
To support purchase procedures, for everyday use and for maintenance
Professional contact persons
Knowhow and experience-based knowledge is reliably documented and is available 24 hours a day
Availability not affected by personal changes
Manuals and other documents of older protection relays also provided
Customer support services: Product & application documentations, Knowledgebase, Technical support
Life cycle services for protection and control relays
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Product & application documentation
Manuals, product guides and other documents
Information about ABB protection and control relays
Information about how to utilize the newest relay technology
Support during purchasing procedures
Customer support
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Knowledgebase
Provides ideas about best use practices
Online database with documented, detailed and specified information
Practical step-by-step guidance
Customer support
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Customer support
Technical support
Technical product support is provided for every phase of the product’s life cycle
Available worldwide for a very wide range of product generations
Technical support provides link up to the R&D level
Local/ regional expert = Level 2
ABB field engineer = Level1
Local ABB unit
Customer
Product/ application specialist = Level 3
ABB product centers
R&D specialist
= Level 4
Slide15Maintenance
Slide16Did you know that a systematic use of ABB’s maintenance services is the best guarantee for smooth operation?
Support in unexpected situations
Quick delivery of spare partsRepair operations also on site
For protecting your investment
Ensures reliable production operations by minimizing interruptions
Prolongs the life cycle of the product
Services: Spare parts & devices, repair, preventive maintenance
Life cycle services for protection and control relays
Maintenance
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Spare parts & devices
Spare parts from older product versions to the latest versions
Prompt and reliable delivery through our global logistics network
In case of failure, only the affected module needs to be replaced
Refurbished spare devices can be used as an alternative and addition for product repair
Maintenance
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Repair
Systematic repair procedure: Thorough fault analysis,
repair work, testing and reporting
Highly qualified, experienced professionals
Only genuine spare parts are used
2-year warranty for the repair work
Maintenance
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Preventive maintenance
Preventive maintenance concept for SPACOM and RE500
series protection relays
Developed to ensure the flawless operation for ageing
protection equipment
Affordable solution to extend the reliable life cycle
Guideline with recommended steps of service activities available from your contact person
Maintenance
Slide20Modernization
Slide21Did you know that by modernizing older protection relays you can achieve advantages similar to what the newest relays have?
Reduce maintenance and investment costs
Uninterrupted power supply
Long lasting products
Additional safety features
Better staff safety
Minimize damages to affected equipmentEnvironmental choice
Services: Modifications & upgrades, replacements, recycling
Life cycle services for protection and control relays
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Modifications & upgrades
Possible to upgrade the existing system to the latest standards and technology
New features or protection functions increase the feasibility of
the existing protection relays
Makes it possible to continue using the products even if protection requirements change
Protection relays which have been in use for several years can
also be upgraded
Modernization
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Replacements
Replacements of active products, non-active products and
3rd party products
The existing relay can be replaced with an exactly similar relay
or with a relay from the newest generation
Mechanical replacement kits for smooth system retrofits
Post-manufacturing service ensures the availability of protection relays that are not in active production anymore
Post-manufactured relays are especially useful in extension cubicles and as spare partsModernization
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Recycling
ABB offer solutions to satisfy environmental requirements which meet local legislation, regulations and public demands
In line with these regulations ABB takes care of the proper disposal and recycling of installed or returned parts
Modernization
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