How can we help you IT Stakeholders Forum January 11 2017 Lamont Library Forum Room Agenda What benefits would you get from using the VMO Who is in the VMO team and what do we do How ID: 533046
Download Presentation The PPT/PDF document "HUIT Vendor Management Office (VMO)" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
HUIT Vendor Management Office (VMO)How can we help you?
IT Stakeholders Forum | January 11, 2017 | Lamont Library Forum RoomSlide2
AgendaWhat benefits would you get from using the VMO?Who is in the VMO team and what do we do?How
can the VMO help me?
Where
can you get all the "good stuff?”
2Slide3
Benefits3
Save Money
Vendor discounts for volume spend
Credits when service levels are not met
Save Time
Quarterly meetings planned
Internal Harvard groups coordinated
Build a Cohesive Vendor Strategy
Better alignment of vendors with HUIT strategic goals
Vendor roadmap alignmentSlide4
Laura Deneen- Director, VMOSteve Burns –
Assistant Director of Administration; negotiation
and
administration
Lisa
Gomes –
Purchasing Administrator; Software
licensing and
deploymentJoe Holewa – IT Manager; Contract negotiation and administration
Team
4Slide5
How the VMO can help you - Example 1
When Contacting VMO:
Onset
of the negotiationsScenario: Dror and Edyta want to put new audio visual equipment in CIO's office, but they have never purchased this kind of equipment before.
How
:
Email to a member of the team
Services:
Collaborating with Harvard expertsProviding existing technology standardsContacting preferred vendors 5Slide6
Example 26
When Contacting
VMO:
Engaging the VMO mid/end
negotiation
Scenario:
John is negotiating with a vendor who stated that our security requirements were beyond industry standard and thus they did not need to comply.
How
: ServiceNow ticket asking for consultationServices:Collaborating to define issue Writing contract text to resolve concerns
Resolving dispute quickly (less than 2 weeks)Slide7
Example 37
When Contacting VMO :
Engaging the VMO after a signed contract when there is an issue
Scenario
:
Alexandria
is
having a problem with a staffing vendor who has sent a final bill that is higher than the maximum agreed to in the SOW
How: Email to the VMO email addressServices: Reviewing of agreement; Discussing with vendor performance issuesDeveloping plan to resolve issueSlide8
Example 48
When
Contacting
VMO:
Engaging the VMO to renew a University-wide
agreement
Scenario:
Renewal of the Microsoft agreement
How: Vendor contacts VMO during periodic review meetingServices:Gathering of pertinent information Gathering stakeholder requirements Analyzing University requirements Executing appropriate AgreementSlide9
WebSite – VMO.HUIT.HARVARD.EDU9
Highlights
Consultation
Requests
Tools and Templates
Guidance on key vendor related topics such as
Accessibility
SaaS
Leasing EquipmentList of HUIT Vendors (top 10 for 2016) with HUIT contact nameList of HUIT provided SWStandard rates for contractorsSlide10
10
VMO.HUIT.HARVARD.EDU
Want us to come and speak at a staff meeting?
Contact us at: HUITVM@harvard.edu