1 2 Experience is not what happens to you its how you interpret what happens to you Aldous Huxley 3 Benefits of Emotional Intelligence 4 Five Factors Affecting Emotional Intelligence ID: 667819
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Intense Conversations: Handling Annoying People
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Experience is not what happens to you – it’s how you interpret what happens to you.
~ Aldous Huxley
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Benefits of Emotional Intelligence
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Five Factors Affecting Emotional Intelligence
Self-Management
Self-AwarenessSelf-Regulation
Self-Motivation
Understanding of Others
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Skills in Emotional Intelligence
Understanding Emotions and How to Manage them in the Workplace.
How to accurately perceive emotions.
Use Emotions to Facilitate Thinking
Manage Emotions
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Communication Skills
Verbal
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Non-Verbal
Body Language
Its not what you say but how you say it
Articulate your emotions using language.
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The greatest reward is to know that one can speak and emit articulate sounds and utter words that describe things, events and emotions.
~
Camillo
Jose
Cela
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Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and AwarenessGiving in Without Giving Up
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Gaining Control
Using Coping Thoughts
Using Relaxation TechniquesBringing it All Together
Disagreeing constructively – you don’t have to win!
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Is Your Glass Half Full or Empty?
Optimism
PessimismIs There a Balance Between the Two?
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7 Principles of Intense Conversations
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7 Principles
of Intense Conversations
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The greatest ability in business is to get along with others and influence their actions.
~John Hancock
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