PPT-Listening Strategies and tools to improve the Employee Experience

Session Topics Why Employee Experience Is Your Organization Ready Listen to Learn The Right Tool for the Job Insights to Drive Decisions 2 Quick SURVEY 3 People have A Choice 4 But What Are PEOPLE REALLY CHOOSING. Natalie Bryant, Director. Practice Development. How many of your waking . hours . are spent communicating with others? . 70% - 80. %. Ways to Communicate:. Reading. Writing. Speaking. Listening. Listening. To listen actively, Washington ESL students should:. Attend to oral information.. Clarify purpose for listening and use listening strategies appropriate to that purpose. Monitor comprehension, adjusting strategies to overcome barriers to comprehension. or. DON’T YOU JUST LOVE THIS JOB???. Karen B. . Gokay. , Esq.. Director of Human Resources & Public Relations. Berks County Intermediate Unit. --------------------------------------------------------------------------. Joe . Caracci and Gary . Johnson . P: 717-645-8381. E: jcaracci@monarchriskmanagement.com. www.monarchriskmanagement.com. . Health care is one of the . most hazardous . jobs . in . America. More employees are injured in health care than manufacturing or construction.. . In-Depth IVR and . End to End Call . Analytics. Benefits and ROI from Managing the Entire End-to-End Caller Experience. Are there unique opportunities to reduce operations costs?. Does my caller experience improve? . Experiences with Health Services. . Greg Price, . Assistant National Director. Quality Improvement Division. Listening to the patient perspective. . “You never really understand a person until you consider things from his point of view… until you climb inside of his skin and walk around in it.” . Strategies to Improve the Quality of Physical EducationEstablishing and implementing high-quality physical education (PE) programs can provide students with the appropriate knowledge, skills, behavior Strand 2: Unit 3. The ‘. Preoccupieds. ’. These people come across as rushed and are always looking around or doing something else while you are talking to them. They cannot sit still and listen.. Diana Cox, IT Services . University of California. Center of Excellence for Enterprise Risk Management Technology . Objective. Provide . you with . ideas and tools to help improve user adoption or the implementation . Power Tools for Nonprofits Conference . - November . 2018. Introductions. PAULA DESCANT MOORE. Deloitte Consulting. Agenda. SESSION. INTRODUCTION. 5 . minutes. PERSONA/. EXPERIENCE MAP. 30 . minutes. . With . empathy, we don’t direct, . we . follow. Don’t just do something, . be there. . . ”. “. Marshall Rosenberg, PhD. Founder of the Center for Nonviolent Communication. 2. What are the . Follow-up: hearing and communication Review of Activities Which strategies were you able to use to hear and communicate better? Seeing the talker’s face Lighting Facial cues, lip reading New hearing aids – able to distinguish different sounds? What to Expect in this Presentation. Life with the Wright Family. Overview about the importance of listening. 4 Types of content listening. Mindless vs Mindful listening. Active listening defined. Key elements in active listening. Mike Land, City Manager, ICMA-CM, CPM. Matia Messemer, Employee Experience Director, SHRM-SCP. Learning Opportunities. There is an emerging iteration of the HR profession tied to experience, and it could be a tool for promoting organizational health..