PPT-Service Processes Operations Management Dr. Ron Lembke How are Services Different?

Service Processes Operations Management Dr Ron Lembke How are Services Different Everyone is an expert on services What works well for one service provider doesnt necessarily carry over to another. Fall . 2012. Lisa Tomalty, . ltomalty@uwaterloo.ca. Information Systems and Technology. Michael Tennant, . mtennant@uwaterloo.ca. Co-operative . Education & Career . Action . Agenda. ITIL . defined. Chapter 1. Learning Objectives. Define . the terms . operations management. . and . supply . chain. Identify . 3 major functional areas . of organizations and describe how they interrelate. Identify similarities and differences between . Operations Management concerns all types of organisation. Operations management concerns all types of organisation. China. Brazil. USA. Malaysia. Romania. Germany. UK. France. 30%. 16%. 13%. 26%. 22%. 1. . Key market influencers leading to CARE. . Webscale. IT. DevOps. Internet of things. Cloud & Automation . Experience Management. Technological. SIAM (Supplier Consolidation). Cloud. Outcome(SLA) becomes the name of the game. Chapter 1. Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.. You should be able to:. LO 1.1 Define the terms . Albert Fleming . Lukito. . Agusdianto. . Bayu. . Astha. . Linda W . Patrick . Prawira. . Rinaldo. . Stepan. . Sidabutar. . William . Apa. . itu. IT Service Management (ITSM). Apa. MEF 50: Carrier Ethernet Service Lifecycle Process Model. MEF Reference Presentations. Intention . These MEF reference presentations are intended to give general overviews of the MEF work and have been approved by the MEF Marketing Committee. CHAPTER 1. DAVID A. COLLIER AND JAMES R. EVANS. 1-1. . . Explain the concept and importance of operations management.. 1-. 2. . Describe what operations managers do.. 1-3. . Explain the differences between goods and services.. Andrew Weiss. Kathleen Wilson. DevOps. Challenges. Trying to adopt Agile and DevOps using old techniques. No . clear roles and responsibilities for staff. Organizational resistance to . the cultural shift. Chapter 1. McGraw-Hill/Irwin. Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.. Chapter 1: Learning Objectives. You should be able to:. Define the term . operations management. Mark Sherry. Director of Marketing, . Stroma Service Consulting, Inc.. Using ISO/IEC 20000 to Implement Any Process. Mark Sherry. Partner. Stroma, Inc.. . ISO/IEC 20000 . Introduction. Mark Sherry. IT Service Management Consultant. Chapter 1. MIS 373: Basic Operations Management. Learning Objectives. After this lecture, students will be able to . Define the . terms . operations . management. and . supply chain. Identify the three major functional areas of organizations and describe how they interrelated. Dr. Ron . Lembke. How are Services Different?. Everyone is an expert on services. What works well for one service provider doesn’t necessarily carry over to another . Quality of work is not quality of service. Matthew . Fazo. BIS 461. Goal of Evaluation. The goal of these evaluations are to find cohesion between IT business processes and the needs and the expectations of the customer experience. Try to improve on current service management that is already in place.