AzTEDP Program Planner VThompsonacdhhazgov 18662233412 6025423365 v tty Sean Furman Deaf Specialist SFurmanacdhhazgov 6028880720 VP Assistive Technology for the Deaf and the Hard of Hearing ID: 164748
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Vicki Thompson
AzTEDP
Program Planner
V.Thompson@acdhh.az.gov 1-866-223-3412602-542-3365 v/tty
Sean Furman
Deaf Specialist
S.Furman@acdhh.az.gov
602-888-0720 VPSlide2
Assistive Technology for the Deaf and the Hard of Hearing:
The
Magic of AT and the Realities of IT for Persons who are Deaf or Hard of Hearing… Slide3
Technology for Deaf Users Utilizing
American Sign LanguageSlide4
Hardware
VideoPhone (nTouch, Smart VP, etc)iPad
LaptopSmart PhonesAmplified PhoneCaptioned PhoneSlide5
Software
Purple, Sorenson, Z VRS, Convo, Skype, FaceTime, and many more….Video Relay Service vs. Video Remote
InterpretingAll can be used for VRS and/or VRIRequires hardware device to use the softwareNot provided by VRS companiesSlide6
Software
Purple, Sorenson, Z VRS, Convo, Skype, FaceTime, and many more….Video Relay Service vs. Video Remote
InterpretingAll can be used for VRS and/or VRIRequires hardware device to use the softwareNot provided by VRS companiesSlide7
Hardware
VideoPhone used for VRS and VRIBroadband InternetDedicated line?Not connectable with Wifi
Need Modem / Router / CableAt least 1 to 10 megabyte per sec (mbps)Slide8
Using
VideoPhone via mobile deviceCan connect to WifiUses VRS software Video Conferencing Software
4G capabilitiyLTE (Long Term Evolution)3 bars or higher for signal strengthSlide9Slide10
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Technology for
Hard of Hearing UsersSlide11
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Challenges of Telephone Use
For many people with a hearing loss, understanding speech over a telephone may be difficult due to
Lack of visual cues
Difficulty coupling to a hearing aid or cochlear implant
Feedback
Insufficient volume
Rapid speakers
Hearing out of only one ear on the phone
Noise in the environment
Phone compatibility
EM interference when using the
telecoilSlide12
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Amplified Induction
NeckloopSlide13
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
T-Coil
? (AKA: Telecoils, T-Switches) – Perhaps you’re not sure. If you are not sure if your hearing aids have a MANUAL T-Coil setting, please check with your Hearing Health Professional. Many times, they can be installed for a nominal fee. Slide14
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Hardwired Listening System as Phone Amplifier
Comfort Audio
Duett
New Personal Listener Telephone KitSlide15
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Assistive Technology for
the Hard of HearingSlide16
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Telecommunication Devices
There are a variety of hearing assistive devices for the phone
For people who understand fairly well on the phone but just need more volume,
auditory devices
will help
Amplified telephones
Cordless amplified phones
In-line amplifiers
Amplified headsets
For people who hear but have difficulty understanding speech on the phone, non-auditory devices can provide captions to supplement hearing
Captioned phones and servicesSlide17
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
In-line amplifiers
Connects between the base of the phone and the handset of the phone
Telephone’s signal processing must occur prior to the amplification provided by the auxiliary amplifier
Will
NOT
work with cordless or phones with the dial pad in the handset of the phoneSlide18
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Strap-on amplifiers
Advantages:
Very portable
Will work with any phone including cordless phones
Disadvantages
Have to place and remove with each phone call
Only battery operatedSlide19
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Corded vs. cordless
Usually for residential use onlyDegree of amplification varies20-55 dB Features vary among productsAdjustable volume and/or toneAdjustable ringer loudness/pitchAudio output to connect neckloopVisual signal indicators
Call waiting
Caller ID
Memory dial buttons
Built-in answering machine
Speakerphone
Bluetooth-enabledSlide20
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
ACDHH has
Free Telephones,
TTY’s, Alerting Devices & Speech DevicesSlide21
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Application for AzTEDP
Application form signed by professional
Conditions of Acceptance
Proof of AZ residency – Driver’s license, etc.
Proof of legal US residency and identity (2009)
Proof of name change
IF
that applies to consumer
Citizenship form
(
CapTel
Supplement if chosen)Slide22
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Phone Communication Tips
Do not have anything in your mouth
Speak clearly, at a moderate pace
Do
not
use your speakerphone
Turn off any background sounds
If the person does not understand you, rephrase the sentence
Inform the listener when changing the subject
Check for understanding of vital facts (do not use yes/no questions, but instead ask content-context questions)
If they have trouble hearing, suggest our free phone programSlide23
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
What is Bluetooth?Slide24
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Why is it called Bluetooth?
Named after the 10th Century Danish Viking king, Harald Blåtand known for his unification of warring tribes from Denmark including Skåne (present day Sweden)
Blåtand translated into English means “Bluetooth”
Selected by Bluetooth developers originally as a code name for the project but it stuck as the official name
Like its namesake, Bluetooth is intended to unify the many electronic devices marketed by the telecommunication and computing industries
BT symbol verifies device is BT-enabled Slide25
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Bluetooth CommunicationSlide26
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Bluetooth hubSlide27
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
When All This Isn’t Enough
Captioned options
If a captioned method is really, truly an option to explore…..
Does the person have internet in their home?
If so, we refer them to the FEDERAL program. 840i
(internet)
If NOT……..here is the reality………with the
AzTEDP
landline only unit. (840)Slide28
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
AzTEDP
provides the 840
Captions will only show up on incoming calls where the caller honors this method.
Good LUCK getting people to do that. Most calls will NOT be captioned due to this extra step. Slide29
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Offered free with certifying professional signature.
Captioning delay
No answering machine
Captions on 100% of calls
Requires internet and landline phone service.
AzTEDP
can demonstrate it.
AzTEDP
does
NOT
provide it.Slide30
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
840i is offered free by
with certifying professional signature.
Captioning d-e-l-a-y
Has answering machine
Captions on 100% of calls
Requires internet and landline phone service.
AzTEDP
can demonstrate it.
AzTEDP
does
NOT
provide it.Slide31
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Clarity Ensemble
Purchase required
Captioning delay
Has answering machine
Captions on 100% of calls
Requires internet and landline phone service.
AzTEDP
can demonstrate it.
AzTEDP
does
NOT
provide it.Slide32
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
A word of caution about captioned phones
It is time to stop saying “huh”, “what” and “could you repeat that”.
Instead:
“Just a moment while I read what you are saying. Your patience is appreciated.”
“Hang on a minute while I read what you are saying on my special phone.”
“I can’t listen as fast as you talk, so I read what you say on my captioned phone. Bear with me, it will take a moment for me to respond.”Slide33
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Mobile Captioned TelephoneSlide34
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
More APPS!!!!Slide35
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Thank You!
Questions?????Slide36
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th Annual Assistive Technology Summer Institute; July 20 - 22, 2014
Vicki Thompson
AzTEDP Program PlannerV.Thompson@acdhh.az.gov
1-866-223-3412
602-542-3365 v/
tty
Sean Furman
Deaf Specialist
S.Furman@acdhh.az.gov
602-888-0720 VPSlide37
16
th Annual Assistive Technology Summer Institute; July 20 - 22, 2014