Your Express Delivery Partner - PDF document

1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 1 CONTACTUS@SPOTON.CO.IN WWW.SPOTON.CO.IN WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 2 CONTACTUS@SPOTON.CO.IN OUR MISSION Deliver commitments consistently to our customers through outstanding people working together , a network engineered for accuracy and leading the market in quality and profitability . OUR VISION To be the most preferred Express Logistics Company in India. WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 3 CONTACTUS@SPOTON.CO.IN OUR VALUES PEOPLE We create an atmosphere of mutual support, respect and collaboration , realize our success depends on our ability to perform as one highly effective team. CUSTOMER We are committed to high quality service delivery – reliable, timely, responsive and proactive , in meeting our customers’ needs and ensuring a positive customer experience. INTEGRITY We are open and honest in all our dealings and maintain the highest integrity at all times. KEEPING PROMISES We honor our commitments to all our stakeholders. PROCESS DISCIPLINE We define, follow and improve processes rigorously, to enhance efficiency and effectiveness of service to customers and business performance. WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 4 CONTACTUS@SPOTON.CO.IN Spoton's Express Delivery Business Door to door B2B Day definite delivery service using Surface and Air (March - 2019) Pan India Network WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 5 CONTACTUS@SPOTON.CO.IN Spoton – A Snapshot Fastest growing express logistics company with a national network; 3 - year revenue CAGR of 27% and 3 - year EBITDA CAGR of 52% SPOTON has been WINNING Market Share over the last 4 years from our key competitors Asset light business model – with RoCE consistently above 30% Best in class service delivery backed by strong processes and technology Strong management drawn from leading Global and Indian express companies Diversified customer base – 3,800 trading customers ; top 20 customers account for 30% revenues Sustainable Profitable Growth through Productivity Improvement Continuous usage of Technology to deliver enhanced solution to customers and streamlining internal business process 1 2 3 4 5 6 7 8 WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 6 CONTACTUS@SPOTON.CO.IN Key factors to Spoton’s Success – Service Delivery Excellence Model TECHNOLOGY SERVICE DELIVERY EXCELLENCE PEOPLE CULTURE PROCESS DATA ENGINEERING Intensely Service Delivery Focused / Technology, Data and Engineering Driven Express Delivery Company WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 7 CONTACTUS@SPOTON.CO.IN Focus on People, Process , Engineering and Technology Strong professional management Corporate Governance • Senior team members have been with SpotOn for a long time • Senior management team (SMT) has been a part of the turnaround and profitable growth of the business • Senior management team is incentivized to create shareholder value • Best in class second line of management • Real time and constant monitoring of KPIs • Team is focused on delivering consistency in operations and making continuous improvements • Minimum human intervention to diagnose the problem • PMI process – transparent & fact based • Preference for home grown leaders vs. hiring external talent • Health and safety initiatives • Regular training • Rewards & recognition • Scalable technology backbone • Raw transaction data processed near real time to generate exceptions • Cloud hosted infrastructure • Mobile workers to enhance productivity • Big 4 audited • Robust internal audit procedures • Conservative accounting practices – monthly financial disclosures • No cash transactions (even prior to demonetization) • Standardized processes across all functions • Regular process audits • Best in class network optimization and monitoring tool for line haul orchestration • Predictive models to provide expected loads at operating units WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 8 CONTACTUS@SPOTON.CO.IN Consignor Origin service center Origin hub Trans - shipment hub Destination hub Destination service center Missed/ late pick - up Data entry error Paperwork error Missed connection Delay in unloading Paperwork error Missed connections Delay in deploying vehicles Unscheduled stoppage of LH vehicles Weekly tracking Daily tracking Hourly tracking Shipment integrity • Daily tracking of integrity breach – damage, pilferage and theft • Ascribing responsibility for all cases to a location or vendor • Surprise checks and security audits On - time tracking Track performance of LH vehicles 24*7 C&M team monitoring Real - time Consignee Tab based immediate data captured by POD Check on deliveries completed/ pending POD scanning and bad POD checking  Delayed unloading  Delayed delivery  Reschedule of delivery Service Delivery : Real Time Monitoring WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 9 CONTACTUS@SPOTON.CO.IN Capabilities required for consistent service delivery • Increase in schedulisation of the network – making network more reliable • Increase in direct connections • Improve market vehicle operations A. Network Improvement • Use mobility solutions to improve PUD vehicle monitoring • Increase Pickup and Delivery Capacity • Improve pin code reach – convert ODA to Standard and NSL to ODA B. PUD Enhancement • Piece level tracking • PUD process standardisation/automation • PUD route tracking and management system (RTMS) • System based loading and unloading process C. Process Automation • Drive greater process standardisation through training and audit D. Training, Audit and Process Standardisation • Best in class infrastructure based on Engineering design (flow/sizing) • Data driven decision making for hub and service centre location selection E. Infrastructure WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 10 CONTACTUS@SPOTON.CO.IN CONTINUOUS OPERTAIONS TRANING Spoton conducts continuous trainings in the following areas:  PUD processes, understanding of data & reports, system  Hub processes, understanding of data & reports, system  Loading & unloading process  Handling & stacking process  Status code updating  Shipment integrity QUALITY AUDITS STANDARDIZATION  Process standardization is key to successful sustainable operations especially in managing quality and growth  Spoton’s approach to standardization is a Documented Process Management System (DPMS) which is an online document depository, accessible to all the level of operations through eSpoton  Latest version of process / policies / training materials is made available to all employees  Quality audit is an integral part of operations performance management where each service centre/ hub is expected to achieve a minimum compliance score  Corrective actions against non - compliance are taken by local Operations Management and re - audited  All service centres/ hubs are audited as per the Audit Plan given by the regional auditors and reports are reviewed along with senior management Service delivery : Continuous Operations Training, Process Standardization and Audit WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 11 CONTACTUS@SPOTON.CO.IN Spoton has a pan - India network and handles large volumes of cargo Source: Company # of pin codes served 21,917 Number of hubs 28 Avg. # of cons. per day 13,000 Pieces per day 1,27,000 Weight per consignment (kgs) 167 Large volumes Line haul vehicles/ day 600 Avg. # of cons. per pick - up 4.0 Avg. # of cons. per delivery 2.5 Avg. weight per piece (KGS) 17 West , 38% North , 30% South , 28% East , 4% # of Service centres 246 Wide Reach WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 12 CONTACTUS@SPOTON.CO.IN CENTRAL NETWORK MANAGEMENT (CNM)  Centralised CNM team at HO monitors line - haul vehicles in real time  Also monitors 16 critical locations with CCTV surveillance to ensure that shipments are not mishandled  CNM ensures higher network efficiency and enables delivery of high service levels HANDLING  Cargo nets used to secure customer’s load inside the vehicle  Efficient tracking of handling process to monitor truck turnaround (load and unload) time  Aids addressing inefficiencies in handling at a particular location OTHER INFRASTRUCTURE  Invested efficiently in technology infrastructure - significant automation of processes and less paper - work  Mobile printers for on the go printing and tabs for accessing in - house applications  Smart courier (mobile tabs for pickups) SPOTON has deployed effective technology & infrastructure resulting in productivity gains Best - in - class Infrastructure (1/2) WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 13 CONTACTUS@SPOTON.CO.IN Some Events : Cargo Bar, Driver’s Room, HPT, Winter Jackets for North team, driver’s meetings and regular training sessions. DAMAGE & HANDLING MANAGEMENT Best - in - class Infrastructure (2/2) Various Best practices of Stacking, Towing , Palletizing, Storing and Usage of Cargo Bar to secure Customer’s load inside the vehicle. Most of our vehicles are of standard size and branded. BEST PRACTICES AND BRANDING WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 14 CONTACTUS@SPOTON.CO.IN eSpoton  Bespoke application developed by PwC in 2011  Based on a suite of Microsoft Technologies ( .Net and ASP (being migrated) based modules); SQL Server database  Integrated with Android App Engineering & Analytics  Bespoke applications developed in python  Tight integration with eSpoton through web protocols eSpoton Reporting Modules Enterprise Database DATA INTEGRATION LEDGER  Con entry & routing  LH & Hub inventory management  SC inventory OPERATIONS  Con rating  Invoice generation  Invoice Lifecycle tracking BILLING  Ledger Management  Credit Note tracking Collections  Lead Management  SME Process  Rate Cards Sales  Complaints & Issue Tracking (MS - CRM)  Periodical Dashboard Reports CS  CNM FRS  GPS integration  Smart Courier (PUD) integration Vehicle Tracking  Dynamic routing based on criticality of shipment  Route wise stock monitoring  ETA of all cons - hourly basis  Machine learning based tagging of high - risk cons Engineering & Analytics  Microsoft CRM gives single view of customer interactions  Intelligent assignment of CS agents to customers CRM  Network Optimisation tools based on Python  Predictive analytics of load build - up, in - transit reach, vehicle pile - up through ETA Network Planning Technology architecture WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 15 CONTACTUS@SPOTON.CO.IN Value Proposition SpotOn is a high - performance, high - integrity, professional organisation that seeks to consistently deliver service excellence th rough best - in - class reliability across all parameters of customer service. This is achieved through a comprehensive ownership of service deliver y a cross the organisation, timely and transparent flow of information and a proactive approach towards issue resolution supported by world - cl ass systems and processes.  Customer centric approach engrained in the organisation DNA  Best in class 24/7 customer service based on Global CS processes  Dedicated Key Account Management team  Best in class network optimization and monitoring tool for line haul orchestration  SC tool for PUD optimization based on load clusters  Predictive models to provide expected loads at operating units  Engineering based Delivery strategy to focus on expanding PUD reach and capability  AI based Customer sentiment analysis  Stringent Process Discipline  Highly Skilled and Trained manpower  Pan - India Network  Self - Managed/Owned Network  Leadership in Reverse Logistic Customer - centric Architecture Best in class Engineering Robust Operations Backbone  GPS & Central Network Management system  Mobility based applications  Advanced and user friendly Web based IT Solutions  Best in class automated pick - up system with daily detailed MIS Class - leading Usage of Technology WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 16 CONTACTUS@SPOTON.CO.IN • Stock Transfer & Sale Movement • Sample & Promotional Distribution • Movement of Medical Device HEALTH CARE • Time Bound Spare parts Movement • Reverse Pick Up Solution (from Many to One) AUTOMOTIVE • Time Bound Delivery to Retail outlets and MBO • Stock movement from Vendor locations • Reverse Pick Up Solution(from Many to One) LIFESTYLE • Movement of Hardware & Spare parts • Storage & Distribution • Reverse Pick Up • Solution(from Many to One) ICT • Time Bound Engineering Parts Movement • Reverse Pick Up Solution (from Many to One • Control Tower based Solution ENGINEERING Tailored solutions for each vertical WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 17 CONTACTUS@SPOTON.CO.IN Verticals Customers E - Com Apparel & Lifestyle Auto IT & Telecom Healthcare Engineering & Industrial Some of our Key customers WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 18 CONTACTUS@SPOTON.CO.IN ABHIK MITRA Managing Director KRISHNA CHANDRASHEKAR Chief Financial Officer UDAY SHARMA Director - Sales JOTHI MENON Director - HR RAJESH KAPASE Director - IT & Special Projects PAWAN SHARMA VP - Operations SHARMISTHA MAJUMDAR Director - CS 18 years of experience Logica, GXS, Skycell, Thomson Consumer Electronics 18 years of experience Aramex, Safexpress 25 years of experience in Operations Speedage , TNT 20 years of experience Accenture, AOL, IBM 16 years of experience First Flight, Brisk Electronics, Megasoft Information 19 years of experience TNT, Bluedart, Scholastic Over 25 years of experience across Unilever, CEAT and TNT India Country Management RAJESH KUMAR VP - Operations 20+ years of experience in Operations Aramex TNT WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 19 CONTACTUS@SPOTON.CO.IN Board of Directors In 2018, Samara Capital and Xponentia Partners, two Indian private equity funds acquired a controlling stake in the company Spoton’s Board comprises members with deep sector experience as well capabilities in executing growth strategy, business transformation and inorganic expansion Co - Founder Samara Capital Investment professional Samara Capital Founder Xponentia Capital Partners Co - Founder Xponentia Capital Partners Gautam Gode Abhishek Kabra Devinjit Singh P R Srinivasan MD & CEO Spoton Logistics Pvt. Ltd Abhik Mitra WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 20 CONTACTUS@SPOTON.CO.IN 2017 Emerging Company in Logistics Industry CII - SCALE ESL C Best In - Class Employer ESLC 25 Fastest Growing Logistics Company CEO Magazine 2016 Voice of the Customer ESLC Best In - Class Employer ESLC CEO of the Year ESLC Best In - Class Courier Service RELIANCE Working Together and Winning Together ABB 2015 Voice of the Customer ELSC 2014 Voice of Customer, Emerging Logistics Service Provider Frost & Sullivan Customer Intimacy & Service Excellence Awards and Recognition CONTACTUS@SPOTON.CO.IN 1800 102 1414 [TOLL FREE] WWW.SPOTON.CO.IN Tailored Industry Solutions WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 22 CONTACTUS@SPOTON.CO.IN Key Requirements SPOTON Solutions 1. On - Time deliveries  TAT meeting the industry expectations.  No. 1 in Service Levels consistency. 2. Damages / Thefts to be a very low level  No. 1 in industry in terms of Damage / Theft %  Well established security infrastructure  Technology usage – Machine Learning for Risk prediction / IOT on pickup vehicle 3. Sample Distribution / Promotional material distribution by Medical representatives  Special tech enabled operations / CS module for deliveries to medical representatives.  Excellent coordination on ground for seamless delivery  Dedicated CS Team 4. Reliability  Transparent flow of information  Well defined SOPs  Highly consistent service levels 5. MIS / Flow of information  Transparent / automated / regular – daily flow of MIS  API Integration with customers  Web Shipping Tool implementation at Pickup location Used for:  Movement of Finished goods / intermediates / marketing samples.  Express LSPs to provide safe and timely deliveries. Healthcare Solutions WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 23 CONTACTUS@SPOTON.CO.IN Key Requirements SPOTON Solutions 1. All India Reach required  PAN India presence with more than 20,000+ pin codes  Reach Increasing consistently 2. Optimal stocking of components; TAT should be in line with expectation consistent service levels expectation and reducing working capital need of dealer / distributor  TAT meeting the industry expectation  No. 1 in Service Level Consistency thereby meeting customer expectation and reducing working capital need of dealer / distributor 3. Minimal Damage / Shortage incidents  “ Best in class “ : Least Damage / Shortage percentage in industry 4. Timely communication and resolution  A well established KAM and CS structure 5. MIS / Flow of information  Transparent / automated / regular – daily flow of MIS  API Integration with customers  Web Shipping Tool implementation at Pickup location. 6. Special requirements (VOR orders etc)  Flexible pickup and deliveries to meet contingencies Used for:  Delivery of Auto Components to Distributor whilst managing customer expectations and balancing working capital need. Auto Solutions WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 24 CONTACTUS@SPOTON.CO.IN Key Requirements SPOTON Solutions 1. All India Reach required  PAN India presence with more than 20,000+ pin codes.  Reach Increasing consistently 2. Damages / Thefts to be a very low level  No. 1 in industry in terms of Damage / Theft %  Well established security infrastructure  Technology usage – Machine Learning for Risk prediction / IOT on pickup vehicle 3. Spare Parts Return Management  No. 1 in Reverse Logistics – Excellent pickup registration process; CS driven controls leads to seamless pickups  Best in class IT modules support. E.g. control tower etc.  Tech controlled Open pickup deliveries as a special service. 4. Meeting Customer Expectation with Control on Working Capital  TAT meeting the industry expectation  No. 1 in Service Level Consistency thereby meeting customer expectation and reducing working capital need of dealer / distributor 5. MIS / Flow of information  Transparent / automated / regular – daily flow of MIS  API Integration with customers  Web Shipping Tool implementation at Pickup location. 6. Ability to manage Heavy Boxes/ parts  MHEs available in hubs and service centres .  Well defined OPS SOPs for handling .  Regular training is imparted Used for:  Rapid delivery of time sensitive material to all corners of India along with complete financial and information exchange. Eff ect ive delivery management thru appointment to OEMs. Engineering and Industrial Solutions WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 25 CONTACTUS@SPOTON.CO.IN Key Requirements SPOTON Solutions 1. Seamless pick up management from large and small sellers  No. 1 in Reverse Logistics – Excellent pickup registration process; CS driven controls leads to seamless pickups  Best in class IT modules support. e.g. control tower etc . 2. On - time Deliveries  TAT meeting industry expectations  No. 1 in Service Levels consistency 3. Appointment deliveries at DC  Special DC Delivery set ups at Service centres  Technology enabled pre - alerts for Appointment deliveries  Proactive appointment taking  Special cell for managing appointment deliveries 4. MIS / Flow of information  Transparent / automated / regular – daily flow of MIS  API Integration with customers  Web Shipping Tool implementation at Pickup location. 5. Customer servicing / issue resolution  Dedicated customer service  Dedicated CRM – available 24 X 7 6. Feeder management  Connect DC to DC within state/ across states  Connect DC to delivery service centres within states/ cities Used for:  Effective pick up & delivery management of Sellers to DC/ DC to DC / DC to delivery centres  Returns management from DC to Sellers ECOM – B2B Solutions WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 26 CONTACTUS@SPOTON.CO.IN Key Requirements SPOTON Solutions 1. On Time deliveries  TAT meeting industry expectations  No. 1 in Service Levels consistency 2. Minimum Pilferage  “ Best in class “ : lowest pilferage percentage  Well established security infrastructure and security team  Innovative solutions – IOT locks, GSP Tracking 3 Appointment / Mall / Deliveries to e - Retail Warehouses  Special Mall Delivery set ups at Service centres  Technology enabled prealerts for Appointment deliveries  Proactive appointment taking  Special cell for managing appointment deliveries 4. Returns Management  No. 1 in Reverse Logistics – Excellent pickup registration process; CS driven controls leads to seamless pickups  Best in class IT modules support. E.g. control tower etc  Tech controlled Open pickup deliveries as a special service. 5. MIS / Flow of information  Transparent / automated / regular – daily flow of MIS  API Integration with customers  Web Shipping Tool implementation at Pickup location. 6. Customer servicing / issue resolution  Dedicated customer service  Dedicated CRM – available 24 X 7 Used for:  Transfer of material from Vendors to Warehouse / Factory and from Warehouse / factory to Retail outlets / Malls / ECOM distribution centres / Dealers / Distributors  Returns Apparel and Lifestyle Solutions WWW.SPOTON.CO.IN 1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN 1800 102 1414 27 CONTACTUS@SPOTON.CO.IN Key Requirements SPOTON Solutions 1. On - time deliveries  TAT meeting the industry expectations.  No. 1 in Service Levels consistency. 2. Damages / Thefts to be a very low level  No. 1 in industry in terms of Damage / Theft %  Well established security infrastructure  Technology usage – Machine Learning for risk prediction / IOT on pickup vehicle 3. ECOM / Mall deliveries  Special Mall Delivery set ups at Service centres  Technology enabled pre - alerts for Appointment deliveries  Proactive appointment taking  Special cell for managing appointment deliveries 4. Return Management of Spare Parts  No. 1 in Reverse Logistics – Excellent pickup registration process; CS driven controls leads to seamless pickups  Best in class IT modules support. E.g. control tower etc  Tech controlled Open pickup deliveries as a special service. 5. MIS / Flow of information  Transparent / automated / regular – daily flow of MIS  API Integration with customers  Web Shipping Tool implementation at Pickup location. 6. Service parts logistics  Equipped with expertise to manage service parts logistics within state/ cities, including quality checks. Used for:  Delivery of Spare Parts and Finished Goods  Supply chain needs to be time bound , reliable and flexible IT and Telecom Solutions CONTACTUS@SPOTON.CO.IN 1800 102 1414 [TOLL FREE] WWW.SPOTON.CO.IN We adhere to our systems to deliver accuracy consistently. Thank You 1800 102 1414 WWW.SPOTON.CO.IN CONTACTUS@SPOTON.CO.IN