x0000x0000WCO Picard Conferencex0000x0000Novemberx0000x0000By Mr Ismael Kafando2Key QuestionsKey questions to ask when you want to leverage AIdriventechnologies to support Customs operations3Key Quest ID: 898578
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1 How can Customs better leverage emerging
How can Customs better leverage emerging AI technologies for more sustainable and smarter operations? ��WCO Picard Conference��November��By Mr. Ismael Kafando 2 Key Questions Key questions to ask when you want to leverage AIdriventechnologies to support Customs operations 3 Key Questions Key Question
2 s to ask when you want to leverage AIdri
s to ask when you want to leverage AIdriventechnologies to support Customs Operations ��WHO&#x/MCI; 32;&#x 000;&#x/MCI; 32;&#x 000;WHATHOWWHEREWHEN 4 AI Adoption Framework ��Business Level Business Ecosystem LevelOpportunities for New Value CreationFoundations for Value CreationValue Delivery and TransferV
3 alue Capture and Appropriation Trend and
alue Capture and Appropriation Trend and drivers Stakeholder involvement and relationship 5 ��Business Level Business EcosystemProducts/ServicesTailormade AIdriven RMSUpgraded IT infrastructureData ManagementStaff trainings on required skillsRMS SOPEffective change managementSupport & Maintenance services.Value Delivery and Tra
4 nsferConferences, workshops, going commu
nsferConferences, workshops, going communication on values and visionStakeholders alignmentChange Management Champions involvementMVP focussed on quickwin and gradual implementationboarding & engagement strategyValue Capture and AppropriationRevenue streams: increase of collected revenue, time & cost reduction for trade, Public value: empowe
5 red and welltrained Customs, guaranteed
red and welltrained Customs, guaranteed fair services to traders, better society protection and more FDI. Key Partners and SuppliersProject Sponsor, Trade Participants, other CBRAs, RMS Providers, IT infrastructure providers. Collaborators and other StakeholdersWCO, Trading Community, Citizens, National Security Agencies, other Customs Admin
6 istration. BeneficiariesBoard Members of
istration. BeneficiariesBoard Members of CustomsRisk Mgt DivisionCustom control & clearance Dpt.Investigation & PCA Dpt.Customs IT Dpt.National tradersOther CBRAsGovernmentConsumers and societyResourcesHumanFinancialEquipment & FacilitiesLegislation CapabilitiesMultidisciplinary profiles (PM, RMS Experts, IT, Data Scientist)Data availability
7 & quality. ActivitiesNeeds gathering &
& quality. ActivitiesNeeds gathering & analysisPrioritization & scopingCustomization & DeliveryTraining & Change Mgtgoing operationsMonitoring & reportingSupport & Maintenance services. CostsInvestment costs (projects support, solutions customization & hardware acquisition)Variable costs (licenses, upgrades, maintenance)Skills acquisition c
8 osts (hires, trainings) 6 ��
osts (hires, trainings) 6 ��Key ConsiderationsNeed for political commitmentsavvy workforce empowermentBuilding on solid digital foundationsPersonal data protection & privacyIntegration of AI technology with existing legacy systemsBlackbox effect and usability ISMAEL KAFANDOProduct Manager, Risk Management Ismael.kafando@cotecna