Results of Patient Survey Autumn 2019 Seaford Medical Practice Results of Patient Survey Autumn 2019 880 patients kindly took the time to complete a survey during Sept Dec 2019 Questions covered ID: 1047661
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1. Seaford Medical Practice - Results of Patient Survey Autumn 2019
2. Seaford Medical Practice - Results of Patient Survey Autumn 2019880 patients kindly took the time to complete a survey during Sept – Dec 2019Questions covered:The care provided by our GPs and Nursing teamThe helpfulness of our Practice teamEase of access to our services
3. Seaford Medical Practice - Results of Patient Survey Autumn 2019The Good:Over 99% of patients were happy with their consultation with the GP or nursing team95% of patients are happy with opening hours, the service from our Reception team and the day / time of their appointmentNearly all other questions had satisfaction ratings of 90%+
4. Seaford Medical Practice - Results of Patient Survey Autumn 2019The “Could Do Better”:Only 78% of patients felt telephone access was good69% of patients felt they could see a doctor or nurse within 48 hours and / or see a doctor or nurse of their choice
5. Seaford Medical Practice - Results of Patient Survey Autumn 2019We will continue to review how we can best balance the need for speedy access to GPs for patients with pressing medical matters, access for patients requiring ongoing but less urgent medical care and ensuring the workload for GPs and nurses is sustainable We will look to allocate more staff to the phones at peak times
6. Seaford Medical Practice - Results of Patient Survey Autumn 2019For helping us with the survey and for your helpful feedback and suggestions