Performance Management Logic Models Hill County Public Health Family Planning Home Visiting Immunization WIC Emergency Preparedness Communicable Disease Hill County Public Health Family Planning ID: 1043051
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1. Hill County Health DepartmentPerformance ManagementLogic Models
2. Hill County Public HealthFamily PlanningHome VisitingImmunizationWICEmergency PreparednessCommunicable Disease
3. Hill County Public HealthFamily PlanningHome VisitingImmunizationWICCommunicable DiseaseEmergency PreparednessAdministrationDirect Patient Care and EducationFiscal ManagementCommunity Education & OutreachBilling and EligibilityProfessional Development
4. Family Planning ProgramTo provide affordable, confidential, quality reproductive health services.AdministrationRecords are complete & have appropriate documentation (Internal Medical Audit)Metrics:Internal Medical Audit (report favorable)Fiscal ManagementFamily Planning is a fiscally sound and sustainable program.Metrics:Family Planning is operating within budget (refer to monthly FAS)Billing & EligibilityBilling is completed timely & efficiently.Patients are screened for financial eligibility so that the right people get the right program. Metrics:% of clients with a financial screen annually.# of claims past 120 days and/or denied claims.Chart review (bi-annual)Direct Patient Care & Patient EducationCustomer satisfaction: All patients questions are answered, patients served in a timely manner.Metrics:Customer survey results# total patients.Community Education & OutreachCommunity is aware of Family Planning services.Community is educated on reproductive health and STI’s.Condoms are accessible to community members.Metrics:# of Native American clients.# of condoms distributed.# of outreach events.Professional DevelopmentFamily Planning staff will follow the Workforce Development Plan.Metrics:See Workforce Development Plan
5. Hill County Public HealthFamily PlanningHome VisitingImmunizationWICCommunicable DiseaseEmergency PreparednessBilling & EligibilityEducation & OutreachAdministration of ImmunizationsQuality Assurance Based on ACIP RecommendationsProfessional Development
6. Immunization ProgramHill County residents are protected from vaccine preventable diseases.Billing & EligibilityClients are screened and linked to the appropriate immunization programs.Billing is completed timely and efficiently.Metrics:# of program assignment inaccuracies.# of claims past 120 days.Education & OutreachIn Hill County, there is a provider coalition focused on immunizations. (HIT)Daycare immunization records are screened for up-to-date status.Provide 3-4 community educational opportunities about immunizations.Work with schools to ensure compliance with immunization rules.Metrics:# of meetings. (HIT)% of licensed daycare reviews.# of community educational opportunities given about immunizations.Administration of ImmunizationsPatients are educated on CDC and ACIP recommendations at every encounter to ensure there are no missed opportunities.Timely completion of inventory.All consented immunizations entered into the state registry (end of each month).Metrics:# of immunization errors (related to 6 R’s).Vaccine inventory matches immunizations given (monthly).# of missed opportunities (DPHHS report).Quality Assurance Based on ACIP RecommendationsVaccine Information Sheets are current & distributed at each visitVaccine integrity is maintainedBest practices from the CDC and ACIP are followed to ensure: client safety; staff safety and education; and 6 R’s.Standing orders are current and reflect ACIP recommendationsMetrics:# of cold-chain temperature excursionsStanding orders reviewed annuallyProfessional DevelopmentImmunization program staff will follow the Workforce Development Plan.Metrics:See Workforce Development Plan
7. Hill County Public HealthFamily PlanningHome VisitingImmunizationWICCommunicable DiseaseEmergency PreparednessCommunity OutreachProgram OperationsTeam Building and Professional DevelopmentProfessional Development
8. Nurse-Family Partnership/ Home VisitingPromote health and development for first-time, low-income pregnant women and their infants by:Improving school readinessDecreasing abuse and neglectIncreasing self-sufficiencyIncreasing appropriate referralsIncreasing positive pregnancy outcomesCommunity OutreachNFP will be promoted within the community.Metrics:Total # of referrals# of NFP outreach activitiesProgram OperationsNFP grant and program requirements are met. NFP model fidelity is met.Public Health Concepts are promoted.Metrics:# Active clients.# Group Connections offered.% of children enrolled in NFP who are up-to-date on immunizations.Professional DevelopmentNFP staff will follow the Workforce Development Plan.Metrics:See Workforce Development Plan
9. Hill County Public HealthFamily PlanningHome VisitingImmunizationWICCommunicable DiseaseEmergency PreparednessData CollectionOutreach/ReferralsFiscal ManagementAdministrationEducation/Support
10. WIC ProgramIncreasing opportunities to access healthy foods, improving nutritional understanding, nutritional health, and breastfeeding support for Women, Infants and Children in Hill, Liberty, & Blaine Counties.Data CollectionCollect accurate data that can provide a clear picture of the health needs of WIC clients. Staff maintains calibration equipment.Metrics:Based on category, # of women & children with low iron.Based on risk code, # of referrals to Registered Dietician.# of months between equipment calibration.Referrals & OutreachProvide and assist with referrals to community resources.Educate community of WIC program & benefits.Metrics:# of appropriate referrals. # of outreach activities per year Fiscal ManagementWIC is a fiscally sound and sustainable programMetrics:# of months WIC is operating within budgetAverage # of participantsAdministrationPerform all aspects of client visit.Ensure retail stores are compliant with WIC guidelines and rules.Customer Satisfaction: All patients questions are answered, patients served in a timely manner.Metrics:Score on the DPHHS monitoring site visit (2 years)# of compliant retail stores (3 years or as needed)# of cashed vouchersFuture: Customer survey resultsEducation/SupportProvide nutritional/breastfeeding education through evidence-based resources.Provide support and guidance to families that allows them to make informed decisions.Metrics:Breastfeeding rates (3, 6 months)# of Nutrition Education visits (score on the DPHHS site visit)Professional DevelopmentWIC staff will follow the Workforce Development Plan.Metrics:See Workforce Development Plan
11. Hill County Public HealthFamily PlanningHome VisitingImmunizationWICCommunicable DiseaseEmergency PreparednessData CollectionProfessional DevelopmentReporting
12. Communicable DiseasePrevent and control the spread of Communicable Disease through investigation,education and treatment in Hill County’s jurisdiction.Data Collection/ ReportingCollect accurate and timely data to identify outbreaks and emerging health concerns.Metrics:Ensure timeliness and completeness standards are metReconcile QI-4 reconciliations in one year Community EducationCommunity is provided information on communicable disease issues.Metrics:# of media outlets to provide increased community awareness.Professional DevelopmentCommunicable disease staff will follow the Workforce Development Plan.Metrics:See Workforce Development Plan
13. Hill County Public HealthFamily PlanningHome VisitingImmunizationWICCommunicable DiseaseEmergency Preparedness
14. Emergency PreparednessUpgrade and enhance local Public Health capacity to respond to events impacting public health, through planning, assessment, and development of preparedness and response activities.PreparednessSupport preparedness for and response to emergencies, threats, and disasters with Public Health implications.Metrics:% of HANS distributed & forwarded to the State% of responses to tests of HAN system % of successful 24/7 notification system (State)% of successful 24/7 notification system (Local)Professional DevelopmentAll staff will follow the Workforce Development Plan.Metrics:See Workforce Development Plan.