Case Study CIC Leadership Program January 2010 Chartering Process Defining Groups and Organization Mission Statements Guiding Principles Strategic Imperatives Organization Structure Functions ID: 412488
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Slide1
University of Michigan Organizational Transition
Case Study
CIC Leadership Program
January 2010Slide2
Chartering ProcessDefining Groups and Organization
Mission Statements
Guiding Principles
Strategic ImperativesOrganization StructureFunctionsActivities & Responsibilities
Metrics
Governance & Decision Making
Critical Dependencies
Standards, Policy & Methodologies
Employee DevelopmentSlide3
“Never Waste a Good Crisis”
-15%
Provide
New Services
Potential for Many
Retirements
Layoffs
Rationalize IT
University Wide
New CultureSlide4
Taking the Pulse of StaffMay and October Surveys
The good news
Staff feel they have been given tools to deal with the transition
More staff feel they are active members of ITSResults that need addressingStructure less supportive of productivity
Staff feel less valued
Differences between former ITCS and former MAIS/ITSSSlide5
Organizational Issues
Leadership Team & Administration
Leadership Team
Decisions on Decision RightsTeam Formation and Roles Definition
Administration
HR – Two directors and long list of transition issues
Finance & Facilities – Different practices, complexity of finances, learning curve for new areas
Communications – role definition, team structureSlide6
Organizational Issues Infrastructure ServicesSlide7
Organizational Issues –
Information & Infrastructure Assurance
Associate VP
Transition Team
IT Exec. Committee
Information & Infrastructure Assurance
Strategy, Communications,
Adv. Technology & Innovation
Applications
Data & Content Services
Administration
Org. Process Development & Support
Infrastructure Services
Data Center & Network Services
Security Operations
Administration
Solution Centers
Learning, Teaching, Collaboration, & Research Technologies
Internal Business
Infrastructure
..
..Slide8
Organizational Issues
Application and Information ServicesSlide9
Organizational and Structure IssuesProcess &
Service Management
Stoking the Fire
Project Portfolio Management
Project Methodology
Unified Service Center
IT Service ManagementSlide10
CIC 5 - What Advice do You Have?
What would you do to address culture issues and leading change?
Infrastructure Services
Staff SurveyInformation AssuranceApplication and Information Services
Process and Service Management
Leading change from the top