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Local Community/Local Sustainability of 2-1-1: Local Community/Local Sustainability of 2-1-1:

Local Community/Local Sustainability of 2-1-1: - PowerPoint Presentation

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Uploaded On 2019-02-18

Local Community/Local Sustainability of 2-1-1: - PPT Presentation

Choosing a business model that works for your community Presented by Caty Jirik Director Community Impact Management Operations amp 211 Greater Twin Cities United Way Tracey Lamberty 211 Account Executive ID: 752388

cities united greater twin united cities twin greater business critical amp component community sustainability account lamberty jirik differently

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Presentation Transcript

Slide1

Local Community/Local Sustainability of 2-1-1: Choosing a business model that works for your community

Presented by:Caty Jirik, Director Community Impact Management Operations & 2-1-1Greater Twin Cities United WayTracey Lamberty, 2-1-1 Account ExecutiveCeridian

1

1Slide2

AgendaIntroduction of PresentersHistory of 2-1-1 in the Twin Cities

Why Change? Drivers for doing business “differently”Five critical components in search for a vendor/partnerDeveloping a business plan for sustainability centered on the AIRS StandardsPartnership DecisionAdditional benefits to the program/communityOngoing ChallengesGreater Twin Cities United Way

2

2Slide3

3Slide4

Why Change? Drivers for doing business “differently”

Greater Twin Cities United Way4

4Slide5

5Slide6

First Critical Component

Greater Twin Cities United Way

66Slide7

Second Critical Component

Greater Twin Cities United Way77Slide8

Third Critical Component

Greater Twin Cities United Way88Slide9

Fourth Critical component

Greater Twin Cities United Way99Slide10

Fifth Critical Component

Greater Twin Cities United Way1010Slide11

Develop a business plan for sustainability centered on the AIRS Standards*

Greater Twin Cities United Way*minimum in agreement -

have goals to exceed 1111Slide12

Greater Twin Cities United WayBONUS

1212

Leveraging Strengths across sectorsSlide13

Positive Outcomes for the Service

KEY TOSUCCESS

Technology

Secured call center area and building

State of the art Telephony and Scheduling Software

Reporting

SECURITY

TEAMWORK

RESULTS

COVERAGE

Maintains Cost

All Performance Metrics met

High Quality

Accredited

Scalability

Redundancy

Additional resources leveraged

2-1-1 Account Executive Liason

Focus on core competencies

Partnership in adding new services

Outreach Services

Reporting

United Way

2-1-1

Greater Twin Cities United WaySlide14

Additional benefits to the 2-1-1 program/communityOpportunity for survival & growthFocus on core competencies

Outside the box is the new normalWalking the talk: United Way as a leaderSuccessfully accredited Maintain costsUW retains control of 2-1-1 servicesmanages vendor contractresponsible for 2-1-1 strategic directionbuilt a new governance and business model

Greater Twin Cities United Way

14

14Slide15

Ongoing Challenges for 2-1-1Weak statewide infrastructureLack of diverse funding base & stakeholders

State of MinnesotaRegional Coordination & GrowthTechnologyGreater Twin Cities United Way

1515Slide16

Contact InformationCaty Jirik, Director Community Impact Operations & 2-1-1Greater Twin Cities United Way612-340-7579

Caty.Jirik@GTCUW.org Tracey Lamberty, Account LiaisonCeridian763-478-8833 Tracey.L.Lamberty@Ceridian.com 1616

Greater Twin Cities United Way