Choosing a business model that works for your community Presented by Caty Jirik Director Community Impact Management Operations amp 211 Greater Twin Cities United Way Tracey Lamberty 211 Account Executive ID: 752388
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Local Community/Local Sustainability of 2-1-1: Choosing a business model that works for your community
Presented by:Caty Jirik, Director Community Impact Management Operations & 2-1-1Greater Twin Cities United WayTracey Lamberty, 2-1-1 Account ExecutiveCeridian
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AgendaIntroduction of PresentersHistory of 2-1-1 in the Twin Cities
Why Change? Drivers for doing business “differently”Five critical components in search for a vendor/partnerDeveloping a business plan for sustainability centered on the AIRS StandardsPartnership DecisionAdditional benefits to the program/communityOngoing ChallengesGreater Twin Cities United Way
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Why Change? Drivers for doing business “differently”
Greater Twin Cities United Way4
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First Critical Component
Greater Twin Cities United Way
66Slide7
Second Critical Component
Greater Twin Cities United Way77Slide8
Third Critical Component
Greater Twin Cities United Way88Slide9
Fourth Critical component
Greater Twin Cities United Way99Slide10
Fifth Critical Component
Greater Twin Cities United Way1010Slide11
Develop a business plan for sustainability centered on the AIRS Standards*
Greater Twin Cities United Way*minimum in agreement -
have goals to exceed 1111Slide12
Greater Twin Cities United WayBONUS
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Leveraging Strengths across sectorsSlide13
Positive Outcomes for the Service
KEY TOSUCCESS
Technology
Secured call center area and building
State of the art Telephony and Scheduling Software
Reporting
SECURITY
TEAMWORK
RESULTS
COVERAGE
Maintains Cost
All Performance Metrics met
High Quality
Accredited
Scalability
Redundancy
Additional resources leveraged
2-1-1 Account Executive Liason
Focus on core competencies
Partnership in adding new services
Outreach Services
Reporting
United Way
2-1-1
Greater Twin Cities United WaySlide14
Additional benefits to the 2-1-1 program/communityOpportunity for survival & growthFocus on core competencies
Outside the box is the new normalWalking the talk: United Way as a leaderSuccessfully accredited Maintain costsUW retains control of 2-1-1 servicesmanages vendor contractresponsible for 2-1-1 strategic directionbuilt a new governance and business model
Greater Twin Cities United Way
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Ongoing Challenges for 2-1-1Weak statewide infrastructureLack of diverse funding base & stakeholders
State of MinnesotaRegional Coordination & GrowthTechnologyGreater Twin Cities United Way
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Contact InformationCaty Jirik, Director Community Impact Operations & 2-1-1Greater Twin Cities United Way612-340-7579
Caty.Jirik@GTCUW.org Tracey Lamberty, Account LiaisonCeridian763-478-8833 Tracey.L.Lamberty@Ceridian.com 1616
Greater Twin Cities United Way