Jake Zborowski OFCB226 Our Agenda Principles of the cloud What does it mean to be an evergreen service What is the Office 365 release process and whats different Staying ahead of change ID: 261534
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Slide1Slide2
Microsoft Office 365 Managing Change
Jake Zborowski
OFC-B226Slide3
Our Agenda
Principles of the cloud
What does it mean to be an
evergreen
service?
What is the Office 365 release process and what’s different?
Staying ahead of change
How do you get advanced warning on the roadmap?
Is there a way to get early access to major features updates?
How do you stay informed keep your environment ready for change?
Implications of the cloud for change
Questions
and AnswersSlide4
Customer Journey
Run State
Deploy
Purchase
Service Management
Excellence
Operate & OptimizeSlide5
Our Service Management Framework
Post Deployment
5
Deployment
Empowered & effective
IT, admins & partners
Engaged & productive users
Excellent service experience
Optimize
Productivity & Efficiency
Operate
Run State
Change Management &
Comms
Maintenance Performance
& Monitoring
Service Health & Incidents
Support
Usage & Adoption
Extensibility & DevelopmentSlide6
Microsoft Office 365 - Cloud principles
Offer highly configurable and scalable services
Maintain
an evergreen
service
Provide a platform built on security, privacy, and trustSlide7
Built for trust
Compliance
Commitment
to compliance
Security
Best-in-class
security
Privacy
Privacy
by designSlide8
Customers can mix and match services to meet their requirements
Highly configurable and
scalable
Redundant datacenters and financially backed SLA provide uninterrupted and reliable access
Choose the flexibility between cloud and hybrid deployment
Office 365 is highly configurable with some customizationSlide9
Development process
Pace of innovationRoadmap
disclosure
Feature release process
Communications policies
What’s changed
Like all features of the service. How we approach updates, release, maintenance and communications will continue to evolve and improve. Slide10
Respond to customer feedback through agile development
Deliver new features and value
Build trust and compliance
Office 365 service updates principles
Continuous innovation with confidence and control
Continuous
release cadence
Minor & major updates
Up-to-date, no patching
Insights to help manage change
Direct to customer communications
|
Organizational readiness contentSecurity comes first
Evolving standards
Direct feedbackReal-time informationCommon support issuesSlide11
An evergreen
serviceSlide12
G
oing
forward
18-36
month
release
continuous updates
r
ipples
wavesSlide13
Impact of wave releases
18-36 month releases
c
an be daunting…
Continuous updates
m
ake
the transition easier.
?
?!
:)
Impact
Impact
Notification
Heavy
Impact
Skipped UpdateSlide14
Agility: Office
365 responds to your feedback
Running a service brings Microsoft closer to the customer than ever before
Customer engagement
Send-a-smile in-product feedback
Support and community aggregate
customers’ issues
Old
NewSlide15
Office Mix
Simplified Admin Center experience
The New Office
New Partner Admin Center
Office 365 Adapter
Embedded
Images
OWA Policy Tips
Updated Lync mobile clients
Office 365 SSO with SAML 2.0 Identity Providers
Multi-factor authentication
Service Pack 1 for Office 365 ProPlus
SAP and Power BI and Power Query support
Windows Azure Active Authentication
DirSync Scoping
and Filtering
Exchange Online Inactive Mailboxes
PDF support for
SharePoint Online
Lync Online Integrated Reporting
Office Online
real-time co-authoring
OneNote for Mac, Android, iPhone, and iPad updates
Office 365 operated by 21Vianet
Admin App for iOS, Android, and WP
OWA Calendar Search
OneDrive for Business Storage increase
Power Map for Excel
SharePoint Newsfeed App
for Windows 8
Lync meeting scheduling from OWA
Office Mobile for iPhone & Android phones
Rights Management Services
OneNote
for iPad
What we’ve delivered
Exchange Online Address Book Policies
Message Center
EXO: 50 GB Mailboxes
Exchange group naming policy
OWA for iPhone & OWA for iPad
New SharePoint Workflows
Simplified Yammer login
Office Lens
Power Map GA for all Excel 2013 users
OneDrive for Business Improvements
90 Day message trace
OneDrive for Business Sync for Windows
Lync Online Remote PowerShell
Lync mobile
client updates
Office 365 Switch Plans
OneNote for iPhone and Android phones
Azure AD Password Sync
Lync and SharePoint Service Reporting
Connecting
Skype & Lync
OneDrive for Business apps for
Windows 8 & iOS
People View in OWA
1 TB for OneDrive for Business
Office 365 Developer APIs
S/MIME Encryption
Office for iPad + 1.1 update
Project Lite released
July 2013 – June 2014 highlightsSlide16
Release Process
Communication
Vehicles
First
Release
Change
CategorizedSlide17
Service updates
Functionality
updates
Platform updates
Feature updates
OneDrive for Business storage increases
Major UI changes
New introductions
Office Mobile for iPhone
OWA for iPhone and iPad
Disruptive change
API change
Deprecations
System requirement change
Configuration changes
Auto-discovery configurationDNS record change
Infrastructure improvements
Bug fix
Performance enhancementSecurity updatesSlide18
New
opt-in
program available to all customers
Provides first access to small set of significant feature updates
First public availability. Fully documented and supported.
Scope
Small
selection of significant feature updates
Tenant wide opt-in setting
off by defaultOpt-in / opt-out changes respected within 24 hoursBenefitGet this select set of updates a Minimum of 2 weeks before standard rollout of updates
First release
Targeted Q4 FY14Slide19
Customer notification at time of initiation of rollout
Some advance notification via the Office 365
t
echnical blog
Roadmap NDA only
Former update process
GA
customer notification
NDA
Roadmap
Internal
Dog
foodMSFT IT
Release
Design/ Develop/ TestSlide20
C
urrent updates process
All GA (T)
(First Release T+14)
First Release GA (T)
Public
Roadmap
(T-30-90)
Internal
Dog
food
MSFT
IT
First
Release
Standard
Release
Design/ Develop/ TestSlide21
Communication vehicles
System Requirements
Lifecycle & disruptive change policy
Public Roadmap
Office 365
technical blog
Message CenterSlide22
http://office.com/roadmap
Office 365 Public Roadmap
Focus on new and updated functionality
*
Covers what’s coming in the
near-term, and
some
longer-term
Offers
high-level details, including name, description,
status
Not
a comprehensive view of all change
A public place where you can get information on service updates to help manage the faster paced release cycles of the cloudSlide23
System Requirements & lifecycle policy
Any Office client in mainstream support
Web browser
Office client
Older clients
Current and previous version of Internet Explorer and Firefox
Current versions of Chrome
and
Safari
Office 365 won’t deliberately block connections
Existing features may operate differently and not work over time
New features may not be available
Office 365 will only offer security fixes. No code fixes.Slide24
Office 365 Blog
http://blogs.office.com
News source for new releases to the service
Best practices
New guidance, training materials and contentSlide25
Disruptive change policy
Unless otherwise noted, for all Microsoft Online Services, Microsoft will provide a minimum of 12 months prior notification before customers must accept any change that is deemed a "disruptive change
".
"
Disruptive change" means change where a customer or administrator is required to take action in order to avoid significant degradation to the normal operation of the Online Service.
The notice period will not apply to security related changes or updates.
http://support.microsoft.com/lifecycle
/ Slide26
Recent improvements
Bell notificationsTenant targeting
New message types
Change: details on feature updates
Awareness: general admin messages
Message categorizationAPI
Account management communicationsAdmin App integration
Message Center
Vision: single source for customer service communications
.
http://blogs.office.com/2014/04/01/managing-change-with-message-center/Slide27
Service updates
Functionality
updates
Platform updates
Feature updates
OneDrive for Business storage increases
Major UI changes
New introductions
Office Mobile for iPhone
OWA for iPhone and iPad
Disruptive change
API change
Deprecations
System requirement change
Configuration changes
Auto-discovery configurationDNS record change
Infrastructure improvements
Bug fix
Performance enhancementSecurity updatesSlide28
(planned maintenance outage)
Public Roadmap
1-3 months
Message Center / blog At availability
Message Center
At availability
Public Roadmap
Up to 12 months
System Requirements
12+ months
Message Center
At 12 months
(ongoing)
Message Center
1-12 months
Service Health Dashboard
5 day minimum
Communications
Feature
updates*
OneDrive for Business storage increases
Major UI
changes
New introductions
Office Mobile for iPhoneOWA for iPhone and iPad
Disruptive change
API change
Deprecations
System requirement change
Configuration changes
Auto-discovery configuration
DNS record change
Infrastructure improvements
Bug fix
Performance enhancement
Security updates
Source
Timeframe
*First Release feature update notifications (major SharePoint and Exchange end user updates) will be posted in message center. Slide29
Developing for a cloud service
Speed
Security
Quality
Agility
TransparencySlide30
Operating at scale
Our surface area is too big/partitioned to manage
sanely
Service management is largely done via our
Datacenter Service FabricSlide31
Managing updates and improvements
Big Data
External Signals
System Signals
Access
Approval
Auditing
Compliance
Changes
Safety
Orchestration
Repair
We simplify by focusing all our work along the three pillars—these work in tandem to create a great service fabricAllows us to create a virtuous automation system that is SAFE, DATA DRIVEN while being AGILE at very high scale
Machine LearningSlide32
Implications of opt-outSlide33
Additional tools and resourcesSlide34
Stay Updated, Anywhere
Provides
tenant specific
Office 365
service health
and maintenance
information on the
go
Available for Windows Phone,
iOS
and Android
devices
Office 365 Admin AppSlide35
API access, SCOM integration
Ability to query a tenant
and
see service health
results and Message center information.
http://blogs.office.com/2014/07/29/new-office-365-admin-tools/Slide36
Let’s summarize
Principles of the cloud
Implications of a cloud service and differences from on premises.
Staying ahead of change
The timeframe for communications and expectations.
Benefits of the new public roadmap Detail on the First Release program for major end user feature changes.
Our high level update policies and support matrix.
Sources of truth on service updates communications to stay informed. Implications of the cloud for change Slide37
Breakout Sessions (session codes and titles
)
OFC-B230 – Overview of Security and Compliance in Office 365
OFC-B222 – What’s in OneDrive for business
OFC-B233 – What’s new in Exchange Online
OFC-B219 – Introducing Delve and Office Graph
OFC-B227 – Office 365 Service Management
Excellence - TODAY Hall 8 room D1
OFC-B234 – Office Professional Plus Monthly Updates - FRIDAY Hall 8 Room D1
Related content
Find Me Later At. .
.
Office booth 3-5:30 Slide38
Technical Network
Join the conversation!
Share
tips and best practices
with other
Office 365
experts
http://aka.ms/o365technetworkSlide39
Resources
Learning
Microsoft Certification & Training Resources
www.microsoft.com/learning
TechNet
Resources for IT Professionals
http://microsoft.com/technet
Sessions on Demand
http://channel9.msdn.com/Events/TechEd
Developer Network
http
://developer.microsoft.com Slide40
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