Creating a Quality Instructor Competency Program and Observ
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Creating a Quality Instructor Competency Program and Observ

August 7. th. , 2014. QATC Webinar. “QA for the . Instructor. ”. Your Speakers Today. G. Todd Gladden, CWPP. Principal & Managing Consultant -. DeNOVO. Consulting Group . TGdenovo@att.net. Jana Meyers.

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Creating a Quality Instructor Competency Program and Observ




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Presentation on theme: "Creating a Quality Instructor Competency Program and Observ"— Presentation transcript:

Slide1

Creating a Quality Instructor Competency Program and Observation Form

August 7th, 2014QATC Webinar

“QA for the

Instructor

Slide2

Your Speakers Today

G. Todd Gladden, CWPP

Principal & Managing Consultant -

DeNOVO

Consulting Group

TGdenovo@att.net

Jana Meyers

Director- Training, Development and Support

American Century Investments

Jana_Meyers@americancentury.com

Slide3

Our Topics

Why Instructor Competency Training Program?

Kirkpatrick’s Model of Training Evaluation

Basic Instructor Competencies & Best Practices

QA for the Instructor – Observations

Sample Instructor Observation Form

Case Study of Instructor Observations

Questions & Closing

Slide4

Polling Question

What type of Instructor Competency Program do you currently have?

No Formal Training

Content Training & Minor Competencies around Delivery

Delivery, Content & Leadership

Full Instructor Competencies Taught & Observed

Slide5

Why Instructor Competency Training Programs?

Ensure the Quality and Integrity of Learning/Development

Enhance Time to Proficiency (T2P) and knowledge retention of students

Create Foundation for Instructor Evaluation & Performance Management

Improve the Bottom Line / ROI

Slide6

Next Polling Question

What Level of Kirkpatrick Evaluation do you currently use for Training?

Level 1 – Smiley Face Sheets

Level 1&2 – Adding Assessments at critical points of training

Level 1,2,3 – Adding On-the-Job Performance Behaviors evaluated

All Levels – Kicking it in High Gear & ROI

Slide7

Kirkpatrick’s Evaluation Model and Instructor Competencies

Slide8

Basic Instructor Competencies (IC)

Preparation

- Classroom set-up, system checks, logistics, ground rules, expectations, etc.

Delivery

- Platform Skills, introducing lessons/objectives, content knowledge, varying delivery styles, politically correct training

Communication

- Checks for understanding, effective questioning, creating open/interactive learning environment, “working the room”, continuous improvement feedback on content

Leadership

- Leading students into making real world connections, support vision/organizational strategies, change champions, attitude

Content

- Knowledge of ALL aspects of the training; policies, systems, etc.

Slide9

Internal vs. External IC Training

Many External Companies

- Most focus on Components

- Tie in with Certification

Internal Delivery an option

- Can be Cost-effective

- Average 3-4 days

Slide10

Best Practice IC Training Topics

Adult Learning Needs

4P Learning Model

(or variation)

- Preparation, Presentation, Practice &

Proficiency Assessment

Delivery Techniques; Instructor Led as well as Virtual/Webinar/Facilitator

Questioning, Feedback, Debrief & Discussion

Leadership, Change Agent, Cheerleader

Slide11

Best Practice IC Training Topics, Cont’d

Managing Nervousness & Displaying Confidence

Effective Summarization of Objectives

Communication Skills

Skill Practice and Assessment

Slide12

Summary – So what have we Learned so far?

Why Instructor Competency Programs?

Kirkpatrick’s Evaluation Model and IC

Basic Instructor Competencies

Internal Development vs. External

Best Practice Competency Topics

Slide13

QA for the Instructors?

Why Instructor Observations?

- Insure the Integrity of Learning/Development & Continuous Improvement

- Create foundation for Instructor Evaluation &

Performance Management

- Develop Individuals to Performance Excellence

Slide14

Last Polling Question

How many of you perform Instructor Observations?

Don’t Observe – Use Smiley Sheets to assess

Observe but with no form

Use Form with formal Observation Process

Slide15

Sample Instructor Observation Form

Divided into 4 main Competency Areas:

- Preparation

- Delivery

- Communication

- Leadership

- Additional area for Content Specific Knowledge

Formulas for weighting/averaging of Ratings

Final Sections for Areas of Expertise/Skills, Improvement and Commitments for Development w/ Signatures

Slide16

Case Study on Instructor Competencies/Observations

Challenge:

New to managing trainers

Question:

How to review and evaluate their effectiveness?

Slide17

Case Study: Business Rationale

Why evaluate?

Learner experience and competency

Individual performance and feedback

How to tell the “story” back to the business

What to use?

Internal “old” form

Creating a new form

Using an Expert’s form*

Slide18

Case Study: What did this accomplish?

Applications:

In the classroom

Tweaked form to fit our approach

Provided framework to test assumptions

Feedback capture

Hiring

Expert form

Internal form

Slide19

Case Study: Results

Gains

Trainers feel “heard” and observed

“Non-trainer” training manager has set of standards

Challenges

Time

Repeatability and consistency

New trainers in the classroom this year

Slide20

Questions & Closing

Just Do It…and reap the benefits

Develop It and they will Come

Thank you for Attending! Hope to see you at the QATC Conference

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