Those who cannot remember the past are condemned to repeat it George Santayana Agenda Importance of lessons learned Important lessons I Learned What are your lessons learned Importance of Lessons Learned ID: 356409
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Slide1
Lessons Learned
“Those who cannot remember the past are condemned to repeat it.” George SantayanaSlide2
Agenda
Importance of lessons learned
Important lessons I Learned
What are your lessons learned?Slide3
Importance of Lessons Learned
Lessons learned are a way to capture what went well and what should be changed so the past is not forgotten
Organize lessons learned by category (e.g. scope, communication, schedule, etc.)
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What went well
What would we change and howSlide4
Important Lessons I Learned (My Story)
Hired by Andersen in Russia to find an accounting system for Western and Russian financial reporting
Had no experience doing this
Went to Chicago to get help, and learned…Slide5
Important Lessons I Learned
There is more money implementing application software than in reselling the software
It is easier to move to new solutions if you are not selling the software
Software
Implementation
40k to Reseller
200k
to Implementer
60k
to Software MfgSlide6
Important Lessons I Learned
Products in the Russian marketplace at the time were
Scala
and Champion
Andersen implemented Champion for Pepsi, Gerald Hines and Freixenet
Scala
Software
Sold and implemented by Ernst & Young
Scala
Localization – $2.5 million
Three year payback
Champion Software
Sold by Robertson
Blums
Corporation (RBC)
Andersen training on Champion - $25,000
Less than one year paybackSlide7
Important Lessons I Learned
Pepsi and
Freixenet
outgrew Champion
Convinced RBC to localize and resell SunSystems
Andersen in Russia became one of the largest implementers of
SunSystems
in the world
Year 3 - E&Y
Selling and implementing around fifty
Scala
systems a year ($12 million in annual revenue)
Year 3 – Andersen
Implementing around fifty
SunSystems
a year ($10 million in annual revenue)Slide8
Important Lessons I Learned
Outcome – Andersen passed E&Y as the biggest and most profitable implementer in the market when we began implementing SAP
Outcome - former Andersen staff now run SAP businesses for SAP, E&Y, PwC and others around the world
Year 5 - E&Y
Selling and implementing around fifty
Scala
systems a year ($12 million in annual revenue)
Year 5 – Andersen
Implementing around fifty
SunSystems
and five SAP systems a year ($20 million in annual revenue)Slide9
What are your lessons learned?
Break into your teams and start to create your lessons learned (15 - 20 minutes)
Two teams will use the whiteboards for this exercise
In 15 - 20 minutes you will share your lessons learned with the class