Consistent FollowUp Being Conscientious In Review Session 1 Understanding the New Culture Session 2 Developing a Culture of Outreach Session 3 Developing Consistent Follow Up Session 4 Developing Community Connection ID: 217179
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Slide1
Part 3 – Building an Outreach Blue-Print for Your Congregation
Consistent Follow-Up
Being ConscientiousSlide2
In Review…
Session 1 – Understanding the New Culture
Session 2 – Developing a Culture of Outreach
Session 3 – Developing Consistent Follow Up
Session 4 – Developing Community ConnectionSlide3
Developing Follow Up
One of the consistent traits or behaviors of congregations who are reaching new people for Christ is:
They Follow Up with their guests
They arebehaviorallyconscientious!Slide4
Follow Up is Hospitality
Conscientious & Consistent Follow Up is really none other than good, Biblical Hospitality.
Jesus said,
“For even the Son of Man came not to be served but to serve others.”
Mark 10:35Slide5
Preparing…
“When it comes to running your church, you prepare. Every week, you prepare for the service: You plan the preaching, the music, the liturgy, the prayers. You plan the children’s activities. You are prepared for everything…OR ARE YOU?”
Andy Stanley has said,
“
The Church is a family expecting guests
.”
Is your family ready?Slide6
…HospitalitySlide7
Let’s Prepare for Follow Up
Let’s prepare for outreach by working on our “follow up” – our faithful hospitality.
It is a System, a system for follow up; a system for practicing exceptional hospitality.Slide8
A Simple System
#1 – Prepare for 1
st
Time Guests
#2 – Turn 1
st
Time Guests into 2
nd
Timers
#3 – Turn 2
nd
Timers into Regular
Attenders
#4 – Turn Regular
Attenders
into Member-
Disciplers
.
Nelson Searcy,
FusionSlide9
Prepare for 1
st
Time Guests
#1 – PLAN TO Go VISIT 2-3 Different Churches
Church One: ___________________
Church Two: ___________________
Church Three: _____________________
Make these churches very different from yours, just enough to make you feel lost, not knowing the road map of the church you plan to make a guest appearance.
Discussion & Planning…Slide10
Prepare for 1
st
Time Guests
#2 – Hire 5-10 Guest Worshippers to visit your church on a Sunday morning.
Have them complete a simple response survey
See: Guest Hire Response Survey
Pay them $25-30 for their time. Let them know that their input is value by you.
DISCUSSION & PLANNINGSlide11
Prepare for 1
st
Time Guests
#3 –
Create a Communication Card for Worshipers
SEE:Next Slide
This will be a weekly tool
This is for all worshipers to complete each week
This will need to be a regular tool to be prepared
This will become a wonderful sermon tool for pastors…a way to practically sow the sermon deeper.
DISCUSSION & PLANNINGSlide12
Communication Card - FrontSlide13
Communication Card - BackSlide14
Turn 1
st
Time Guests to 2
nd
Timers
The Power of the First Impression
Seven minutes is all you get to make a positive first impression.
In the first seven minutes of contact with your church, your first-time guests will know whether or not they are coming back.
That’s before a single song/hymn is song and before a single word of the sermon is uttered.Slide15
Turn 1
st
Time Guests to 2
nd
Timers
Preparing for that First Impression
Greeted:
Welcomed with a Smile
Directed:
Simply and politely shown to where they need to go
Treated:
Shown respect, and happily surprised with comfort food/drink
Seated:
Led to comfortable, appropriate seats.
Discussion & Planning…Slide16
Turn 1
st
Time Guests to 2
nd
Timers
Following Up on that First Impression
The Communication Card:
Everyone Completes the Card Every Week
Everyone Has a Next Step to Take
Everyone Places His or Her Card in with the Offering
The Communication Card Follow Up
Post-Service Follow Up:
See Handout
Post-Weekend Follow Up:
See Handout
DISCUSSION & PLANNINGSlide17
Turn 1
st
Time Guests to 2
nd
Timers
The Communication Card Follow Up
Post-Service Follow Up:
36 Hour Email Response
First Time Guest Online Survey
96 Hour Snail-Mail Response
Hand-written Note
Pastor Composes a Note that will be hand-written
Response Team will write the notes and sign for the Pastor or Preaching Pastor
Prepare names “Pastor Composed” One-Month Follow Up Letter.
Hand-written Letter
Enclose a Gift for your 1
st
Time GuestsSlide18
Turn 2
nd
Time Guests to Regulars…
The Communication Card Follow Up
Post-Service Follow Up:
36 Hour Email Response
Second Time Guest Online Survey
96 Hour Snail-Mail Response
Hand-written Note
Pastor Composes a Note that will be hand-written
Response Team will write the notes and sign for the Pastor or Preaching PastorSlide19
Turn 2
nd
Timers into Regulars
“When your guests return for a second look, you’ve won 80% of the battle of gaining new regular
attenders
and have drastically increased the chances that
they will begin a journey with Jesu
s.”
When your guests hit the door for the second time, they’re saying, “
Okay, I’m interested. I want to find out more about this place
.”Slide20
Turn 2
nd
Timers into Regulars
Encourage
Them to Check the “Second-Time Guest” Box
Encourage
Deeper Involvement through a Next Step
Follow Up
with your Second-Time Guests
36 hour Second Timer Email
The Second-Time Guest Online Survey
96 hour Second Timer Snail Mail Response
Creating Stickiness:
SeeNext Slide >>>>Slide21
Creating Stickiness
If you want your second-timers to stick you will need to know that relationships are the glue.
Connection with the Body of Christ is important adhesive for retaining your guests and your congregation bound together.
Get them involved in “sticky situations.”Slide22
Creating Stickiness
Three Sticky Situations
Small Groups
Fun Events
Service Teams
By inviting people into relationship with others in the church, we are taking the next step in giving them the best possible opportunity to become developing followers of Jesus Christ.Slide23
Turn Regulars into Member-
Disciplers
The Problem of Meager Membership
The Three “R”s of Retention
Return
Relationships
Responsibilities
Encourage Membership
How do Regulars go about joining your church? How clear is the process?Slide24
Turn Regulars into Member-
Disciplers
Encourage Membership…
Surprisingly a large majority of congregations have no clear-cut system for taking the step of membership. They simply expect a prospective member to call the church office, talk to the pastor, or complete a sign up page (somewhere)—but congregations rarely pinpoint or detail a specific way to express membership interest. Such a lack of clarity keeps people from considering.Slide25
Turn Regulars into Member-
Disciplers
Member---DISCIPLERS.
What’s the difference (if there is such a difference) between…
A Church Member & A Member-
Discipler
?
Discussion & PlanningSlide26
So Far, this is purely
Attractional
We’ve worked out a rough plan for how to consistently work out an Outreach Plan for people who find their way to your congregational campus. This will likely provide a terrific amount of work, and is a good place to start for many congregations.
However, in Outreach Ministry, we want a plan for going beyond simply Attraction.Slide27
Consistent Follow Up in the Field
Session 4: Connecting to Community
will open up a whole new Outreach Component where Members and groups of Members are inserting themselves (congregational incarnation) into the lives of people who live in your community, among people who probably would never step foot on your congregational campus.Slide28
In the Field, its all about relationship
How do you follow up, and stay in contact, and in relationship with people in your mission zone?
How do you apply the “consistent follow up” behaviors for worshipers to people that you meet in the streets?
What if it takes a long time to get them into worship?
What if worship doesn’t happen on your church campus? What if worship happens off location?Slide29
Let’s stay connected
Sign Up for Outreach Coaching Here:
http://
www.lhm.org
/conference
Find more Outreach Tools Here:
http://
www.lhm.org
/conferenceSlide30
Coming Up: Session 4
Thanks to Sarah Guldalian and Doug Kallesen for their presentations in our Congregational Outreach Planning.
Next session Rev. Dr. Terry Tieman will work through the Development process for Connecting our Congregations to our Communities.Slide31
Thank you for Participating
I am Rev. Mark Frith, Program Director for
LHM’s
Outreach Initiative.
Contact me:
Mark.Frith@LHM.org
314-317-4189