Call Center Terminologies - PowerPoint Presentation

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Uploaded On 2019-01-21

Call Center Terminologies - PPT Presentation

Call Center Terminologies Introduction Agent Staff Time Login Time Distribution Handling Time Talk Time Hold Time ACW Time Waiting Time Not Ready Time Shift Start Shift End Calls Received On Queue ID: 747410

calls time accuracy call time calls call accuracy total level center terminologies introduction forecast formula service handling utilization answered number hold definition

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