and Regulations Practice Area 3 Participant Services NonFinancial SSVF Case Management Housing First 2 ShortTerm Crisis Response In d i v i d u a liz e d Flexible Progressive ID: 672223
Download Presentation The PPT/PDF document "SSVF Program Launch: Establishing Servic..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
SSVF Program Launch:
Establishing Services in Compliance with Goals and Regulations
Practice Area 3:Participant Services,Non-FinancialSlide2
SSVF Case Management:Housing First
2
Short-TermCrisis Response
In
d
i
v
i
d
u
a
liz
e
d
Flexible
Progressive
FocusedSlide3
SSVF Case Management is Specialized
Core knowledge:Housing Options: Local housing market; subsidized and non-subsidized opportunities, application processes, screening criteria, etc. Landlords/Laws: Landlord-tenant rights and responsibilities; lease requirements; essential tenancy skills; landlord perspective
Financial Management: Budgeting and prioritizing housing and other priority household expenses; accessing free/reduced cost goods and services 3Slide4
SSVF Case Management is Specialized (cont.)
More Core Knowledge:Stress Effects: How crises affect people’s ability to define and implement plans; how to respond to stress; when professional help is needed for crisis intervention”In vivo” Teaching: Identifying and demonstrating knowledge/skills essential to housing retention
Mediation: Negotiating with landlords to help a participant obtain and/or retain housingMainstream and Community Resources: VA and public benefits; employment resources; physical and behavioral healthcare; child care; legal assistance, etc.
4Slide5
Service Coordination & Referrals
SSVF participants, like most households, may have many problems beyond housingCase managers generally directly deliver assistance related to obtaining and retaining housingCase managers coordinate with and/or connect participants to VA, public, and private resources for other high-priority issues and for longer-term support
5Slide6
The Housing Plan Promotes Housing Stability
SSVF is short-termHousing Plan Goals can extend beyond the term of SSVF assistance, utilizing longer-term community resourcesExamples of resources that can contribute to the participant’s ability to sustain housing:Credit counseling (e.g., debt consolidation)Legal assistance
(e.g., remove erroneous information from criminal databases or resolve warrants) Income generation: employment services, benefits, household budgeting strategies, free/reduced-cost goods and services6Slide7
Provision of Housing Assistance and Services
Voluntary: Participants are not required to utilize services as a condition of assistance (Housing First)Appropriate for situation: Effective approach to the participant’s immediate needs and housing barriers (Crisis Response)
Acceptable to participant: Types, sequence, service providers, etc. are both what participant needs AND wants (Participant Choice) Case Manager is proactive in providing and linking participants to assistance only when above conditions are met
7Slide8
Considerations for Case Managers
8Progressive Case Management: Establish the minimum level of tenancy support for all households (intensity, frequency, duration)Know how stress is impacting the participant and affecting your work
Biological effect of stress on behavior and decision-making How does this help staff provide support, information, and reasonable goal-setting?How will staff know if the level of participant effort in the Housing Plan is too high, too low or about right? How will staff adjust the Plan accordingly? Staff do not provide therapy, but some therapeutic models can offer insight and be useful when adapted for SSVF:Critical Time InterventionTrauma-Informed Care
Motivational InterviewingSlide9
Housing Search & Placement
Key functions of SSVF case manager:Identify tenant screening barriersPrepare participant for housing search and landlord interviewsAssess participant understanding of landlord-tenant rights and responsibilities
When there aren’t housing specialist staff, case managers also: Build a substantial landlord networkNegotiate special arrangements (tenant screening, rent, start-up costs) with landlordsOffer and provide landlord supports (Practice Area 5)
9Slide10
Tenancy Supports
Key functions of SSVF case manager (cont.)Increase supports if/when needed--on an Indi
vidualized basis (progressive)Assess Housing Retention Barriers and address in the Housing Plan (income, tenancy skills, etc.)
Home visits are the best opportunities to increase tenancy skills (“teachable moments”) when needed to retain housing
10Slide11
Key Planning Considerations
Policies & Procedures (P&P)What will your base-level case management and tenancy supports look like—intensity, duration, etc.? What policies and procedures are needed to reflect a rapid, housing-focused, crisis-response approach driven by participant choice?Staff Training & Supervision
How will you train and supervise case managers to assure that program philosophy and policies and procedures are implemented? Performance & Quality ImprovementHow will you gather and utilize feedback from participants on quality of case management?11Slide12
Finally…
Where to go for more information?Your SSVF Regional CoordinatorKnowledge University Web siteQuestions?Activity time!12