University Staff Survey 2012 University Services Presentation Ian Black HR Director University of Glasgow Purpose of GU 2012 Staff Survey 1 To measure Staff Involvement Staff Commitment Staff Wellbeing ID: 586895
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Slide1
Glasgow University Staff Survey 2012University Services Presentation
Ian Black, HR Director
University of GlasgowSlide2
Purpose of GU 2012 Staff Survey1. To measure:Staff InvolvementStaff Commitment
Staff Wellbeing
2. To determine:
Actions for building on favourable findings Actions for addressing weaknesses 3. Where possible, to compare with 2009 survey findingsTo look for continuous improvementRestructure has limited 2009 2012 comparison
Date tbi
GU 2012 staff survey - University ServicesSlide3
GU Response Rates by College/USPopulation as at March 2012Base: 5,144; reduced from 6,056 to exclude: invigilators; adult education lecturers; tutors etcResponse: 1,780 (33%)
Date tbi
GU 2012 staff survey - University Services
College
Response
Population
Resp. Rate
01.Arts
147
369
40%
02.MVLS
508
1739
29%
03.Science & Eng
231
835
28%
04.Soc Sc
196
532
37%
05.University Services
643
1966
33%
99.Not Disclosed
55
-
-
University Total
1780
5441
33%Slide4
GU Response Rates by Gender & Job Family
Category
Response
Population
Resp.
Rate
Male
694
2502
28%
Female
966
293933%Not Disclosed120--University Total1780544133%1. R&T628211630%2. MPA740157447%3. Tech12552924%4. Ops18194819%5. Clinical3027411%99.Not Disclosed55--University Total1780544133%
Date tbi
GU 2012 staff survey - University ServicesSlide5
University Services – Response by Service Area 1Date tbi
GU 2012 staff survey - University Services
Service Area
Sample n
Population N
% response
Campus Services
165
727
23
Corp
Comms
82236DAO112544E & B2414117Finance328538HSW72035HR183847IT4216825LTS113333Slide6
University Services – Response by Service Area 2Date tbi
GU 2012 staff survey - University Services
Service Area
Sample n
Population N
% response
Library
60
222
27
Hunterian
11
3333RIO3113623R & E102148Stud Services5118428Other3811035Not Disclosed124Slide7
US Response by Gender & Job FamilyDate tbi
GU 2012 staff survey - University Services
Univ Services
Response
Population
Resp. Rate
Male
245
824
30%
Female
370
114232%Not Disclosed28--US Total643196633%R&T1410613%MPA404891
45%
Tech
29
92
32%
Ops
175
877
-
Clinical
0
-
-
Not Disclosed
21
-
-
US Total
643
1966
33%Slide8
10 question items used as GU KPIsDate tbiGU 2012 staff survey - University Services
KPI Question Item
Measure (%)
KPI
1:
Understanding
of team aims
VG + Good + Satis
KPI
2: Understanding
of
performance expectationsVG + Good + SatisKPI 3: How often praised for a job well doneAt least 6 monthlyKPI 4: How often do you discuss with manager how to improve working practicesAt least annuallyKPI 5: How often given performance feedbackat least annuallyKPI 6: How good are communications within your work teamEx + Good + SatisKPI 7: how good are communications with other teams in School/RI/SEx + Good + SatisKPI 8: How well are GU-wide changes communicated?Ex + Good + SatisKPI 9: I enjoy working in the UniversityStr Agree + AgreeKPI 10: I feel loyal and supportive to the UniversityStr Agree + AgreeSlide9
Average of all GU KPIs 1-10Date tbiGU 2012 staff survey - University Services
**Heterosexual/straight and LGBT, as worded in the questionnaire
*Disability Reported or No Disability ReportedSlide10
Average of all US KPIs 1-10Date tbiGU 2012 staff survey - University ServicesSlide11
KPI 1: Understanding of team aims (VG + G +S)Date tbiGU 2012 staff survey - University ServicesSlide12
KPI 2: Understanding of performance expectations (VG + G +S)Date tbi
GU 2012 staff survey - University ServicesSlide13
KPI 3: How often praised for a job well done (at least 6-monthly)Date tbi
GU 2012 staff survey - University ServicesSlide14
KPI 4: How often discuss working practice (at least annually)Date tbi
GU 2012 staff survey - University ServicesSlide15
KPI 5: How often given performance feedback (at least annually)Date tbi
GU 2012 staff survey - University ServicesSlide16
KPI 6: How good are communications within work team (Ex + G + Satis)Date tbi
GU 2012 staff survey - University ServicesSlide17
KPI 7: How good are communications with other School/RIs? (E+G+S)Date tbi
GU 2012 staff survey - University ServicesSlide18
KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis)Date tbi
GU 2012 staff survey - University ServicesSlide19
KPI 9: I enjoy working in the University (SA + A) Date tbiGU 2012 staff survey - University ServicesSlide20
KPI 10: I feel loyal and supportive to the University (SA + A)Date tbiGU 2012 staff survey - University ServicesSlide21
HSE Stress Measurement Tool - FindingsSlide22
HSE UK benchmark for work-related stressClassifications are derived from HSE survey of 136 UK organisations (2004-10), using their methodology
35 questions measure 7 key work design factors
scored 1-5; 5 is least stress
HSE “traffic light” scoring scheme for 7 factorsDate tbiGU 2012 staff survey - University Services
Colour
Comment
Range of
UK benchmark
Doing very well - need to maintain performance
At or above 80
th
percentile
Good, but need for improvement.50th- 80th percentileClear need for improvement. 20th – 50th percentileUrgent action neededBelow 20th percentileSlide23
HSE benchmark factors for work-related stressDate tbi
GU 2012 staff survey - University Services
Red
Yellow
Aqua
Green
Factor
(s
tressor)
Less than
Between
Between
Greater than1. Demands: workload, work patterns and the work environment2.942.94 - 3.103.10 - 3.293.292. Control: how much say staff have in the way they do their work3.223.22 - 3.473.47 - 3.723.723. Support: encouragement, sponsorship, resources provided by: a. The organisation and line management3.273.27 - 3.463.46 - 3.653.65 b. Colleagues3.633.63 - 3.783.78 - 3.893.894. Relationships: promoting positive working to avoid conflict and dealing with unacceptable behaviour3.613.61 - 3.853.85 - 4.044.045. Role: whether staff understand role within organisation and whether the organisation ensures they do not have conflicting roles4.044.04 - 4.184.18 - 4.314.316. Change
: how organisational change (large or small) is managed and communicated in the organisation
2.79
2.79 -
3.04
3.04 -
3.24
3.24Slide24
HSE Scores: GU2012 by Gender, Job FamilyDate tbiGU 2012 staff survey - University Services
Notes
Stress Factor
GU2012
GU M
GU F
1.R&T
2.MPA
3.Tech
4.Ops
5.Clinic
1.Demands
3.043.033.102.653.183.433.622.822.Control3.263.283.273.273.273.263.223.213a.Managers' Support2.872.882.852.832.802.813.322.763b.Peer Support2.652.712.582.572.522.593.502.424.Relationships3.763.793.753.743.733.753.923.775.Role4.154.154.204.014.214.264.474.136.Change3.063.102.963.29
2.89
2.74
3.16
2.81Slide25
HSE Scores for University ServicesDate tbi
GU 2012 staff survey - University Services
Stress Factor
GU2012
5.US
1.Demands
3.04
3.37
2.Control
3.26
3.25
3a.Managers' Support
2.872.973b.Peer Support2.652.824.Relationships3.763.775.Role4.154.276.Change3.063.00