LongTerm CARE Determinations Challenges Goals Strategies Lessons Learned Next Steps Outline Challenges Multiple faxes and emails between DHS staff and SEP staff resulted in lost and confusing ID: 708129
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Slide1
La Plata County
Utilizing G-Suite for
Long-Term CARE
Determinations
Slide2
Challenges
Goals
StrategiesLessons LearnedNext Steps
OutlineSlide3
Challenges
Multiple
faxes and emails between DHS staff and SEP staff resulted in lost and confusing
information
It
took longer for clients to be determined eligible for services
Each
agency tended to blame the other for miscommunicationsSlide4
Streamline
communication through a secure shared
databaseIncrease transparency and accountability between
agencies
Decrease
the time it takes for an application or redetermination to be approved or
deniedImprove staff morale because of more positive working relationshipsStart small, sharing information only between DHS and SEP
GoalsSlide5
Use
G Suite, a Google product that provides a secure common space to share
documentsExplore
the Network of Care through our
regional
No Wrong Door
grantCollaborate with HCPF to learn more about PEAK ProDedicate 1.5 staff members to this project
StrategiesSlide6
Develop an internal DHS spreadsheet to track applications and
redeterminations
Analyze each missed timeline to determine why it was missed
Strategies Continued Slide7
Unexpected
staff turnover was a barrier and a learning
opportunityG Suite did everything we needed it to do and is affordable and user
friendly
Quarterly
in-person partner meetings were critical to continuous quality improvement
Lessons LearnedSlide8
Troubleshooting drastically decreased through ongoing
communication
PEAK Pro and the local Network of Care are not ready for what we need
Data
reports available through HCPF do not track the timelines we need
Lessons
Learned ContinuedSlide9
Finalize
written procedure by June 30,
2018Begin
to
incorporate our
community centered
board as well as integrating with our scanning systemContinue to collaborate with No Wrong Door groupWork with HCPF on improving data reportsNext StepsSlide10Slide11Slide12Slide13Slide14Slide15Slide16Slide17Slide18Slide19
Ongoing discussion County Purchases First Draft of G-Suite Ongoing communication
To enhance Licensing for was created between DHS & SEP
Information G-Suite & regarding G-Suite
Sharing between Identifies users
DHS
& SEP Time line of events
Prior-October 2016 November 2016 December 2016 January 2017-June 2017Slide20
DHS renews licensing G-Suite training G-Suite implementation Ongoing collaboration
& purchases SEP’s conducted with begins between DHS & SEP
licensing for G-Suite, DHS & SEP Staff regarding G-Suite
utilizing the LTSS enhancements
County Grant
Time Line of Events Continued
August 2017 September 2017 October 2017 November 2017-presentSlide21
Vicki Maestas
La Plata County Adult Programs Manager
Vicki.Maestas@co.laplata.co.us
Theresa Campbell
La Plata County Systems Coordinator
Theresa.Campbell@co.laplata.co.us
Martha JohnsonLa Plata
County Director
Martha.Johnson@co.laplata.co.us
Questions?