PPT-Service: The Heart of Hospitality

Principles of Hospitality and Tourism Risa McCann 1 Terms to know Service Customer Service Consistent quality service Quality Service Empathy Service encounter Guest recovery Empathy. Chapter 1 – Defining Hospitality and Tourism. Segments of Hospitality & Tourism. Lodging. Food Service. Travel. Tourism. Sports & Entertainment Events. Hospitality Industry. Group of businesses composed of establishments related to lodging and food-service management. . MEAL FELLOWSHIP WITH THE MESSIAH. Len Bartlotti. OCC 11 Dec 2011. FOOD & CULTURE. Food & Eating in the Bible. Food & Ethnicity. Food & Ritual . Food & Feasting. Strange Foods. History of Food & Spices. Sathya. Sai International . Organisation. Request Form. Pilgrimage groups from all countries of the . Sathya. Sai International . Organisation. (SSIO) should complete and submit the . request form to . Standard 1. What is Hospitality?. “The reception and entertainment of guests, visitors, or strangers with liberality and good will”.. Oxford English Dictionary. Three Main Objectives of Hospitality. What is Marketing?. Is . our . i. ndustry . t. oo . d. iverse . to . have . a . common . m. arketing . a. pproach. ?. A. Diversity of the Hospitality and Travel Industry. B. A Common Marketing Approach Is Available. to homeless refugees . . and migrants. . ‘. It says in the New Testament “Neglect not . Hospitality for some thereby entertained angels . . unawares.” This campaign is very much in the spirit. “Then the king will say to those on his right, ‘Come, you who are blessed by my Father. Inherit the kingdom prepared for you from the foundation of the world. For I was hungry and you gave me food, I was thirsty and you gave me drink, a stranger and you welcomed me’”. Life Group Qs: . What do you think of when . you think of the word . “hospitality. ”?. What is your best/worst hospitality story. ?. No . names or places! . What . was it like when you first came into Chi Alpha? For Chi Alpha regulars, why did you stick around?. Servant Leadership. Where are we going?. In a future of intelligent machines, the fastest growing segment of the economy will be the emergence of artist-leaders who . build value through experiences . Vocabulary. Arsonist. Burglar. Criminal. Hazard. OSHA Natural Disaster. Security . Terrorist. Thief. Threat. Hospitality. Services. (. 3. rd. ed.) (pp. 235 - 236). . Major Categories of Threats to Security. CYBERSECURITY. . cyberopsalliance.com | info@cyberopsalliance.com. Cyber. . Ops Alliance. ERINYES™ enables companies in the hospitality industry to validate their security through proactive darknet monitoring cyber defense.. . Importance of Quality Service. Quality Service. Universal customer expectations include:. To be treated with dignity and respect. To have their requests be handled accurately and efficiently. Honesty in menu descriptions. Total Credit Hours: 123 Core History 2 (3) Core Social Science (3) Required Human Sciences Core Courses (9 hours) CADS 2000 Global Consumer Culture (3) HDFS 2000 Marriage & Family in a Global Context goal. Provide you with a better . u. nderstanding and knowledge of the hospitality . i. ndustry. What is it. Focusing on hotels. Careers. Education. Engaging & Interactive. Why are you here today?.