PPT-Hospitality Services: Professional Customer Service

Importance of Quality Service Quality Service Universal customer expectations include To be treated with dignity and respect To have their requests be handled accurately and efficiently Honesty in menu descriptions. Chapter 4. HPR 322. Intro. The organization must base its service on knowledge of customer behavior as they influence decision-making. Values, motives, lifestyle, personality. Social influences – Family, Reference Group, Community. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . :. Identify and explain the guest service principles.. List and explain steps involved in providing guest service.. Explain and apply the concepts of service.. Identify types of service.. Illustrate the qualities of service such as perishable, tangible, and nontangible.. Focus on The Consumer. Who are our customers and Where do they fit?. Who Are Our Customers and How Should We Relate to Them?. Where should customers fit in our service operation?. Do they prefer high or low levels of contact with contact with service personnel and facilities?. Advise . | . Design . | . Integrate . |. Deliver. 8th May 2013 . Introductions. Nigel Bates. Andy Bowie. Serco Global Services. Development Director. Serco Global Services. Head of E-Services. Who are Serco – SGS Public Sector. A service Marketing Perspective. Tourism industry and Its Characteristics. Marketing in tourism and hospitality. As the production and consumption experiences are inseparable, it is impossible to sample a tourism service before purchase.. Standard 1. What is Hospitality?. “The reception and entertainment of guests, visitors, or strangers with liberality and good will”.. Oxford English Dictionary. Three Main Objectives of Hospitality. Windows Azure Jump Start . Service. Why does my company need the Jump Start Service?. The Jump Start service provides the legwork and reduces the timescales and effort required to be able to make informed and intuitive decisions relating to a Windows Azure migration. Fall of. . 2015. Survey ran from September 9 through September 30, 2015. 223. Total Responses. Purpose. DFAS conducted . a . customer satisfaction survey to:. Assess . customer satisfaction with . various aspects of our services; . CYBERSECURITY. . cyberopsalliance.com | info@cyberopsalliance.com. Cyber. . Ops Alliance. ERINYES™ enables companies in the hospitality industry to validate their security through proactive darknet monitoring cyber defense.. Principles of Hospitality and Tourism Risa McCann. 1. Terms to know:. Service *Customer Service. Consistent quality service *Quality Service. Empathy *Service encounter. Guest recovery *Empathy. Objectives . Explain why customers are important to the hospitality business . Describe the needs that hospitality businesses satisfy. Explain the importance of quality service. Describe the two types of hospitality employees. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . goal. Provide you with a better . u. nderstanding and knowledge of the hospitality . i. ndustry. What is it. Focusing on hotels. Careers. Education. Engaging & Interactive. Why are you here today?.