PPT-Hospitality Services: Professional Customer Service

Importance of Quality Service Quality Service Universal customer expectations include To be treated with dignity and respect To have their requests be handled accurately and efficiently Honesty in menu descriptions. Chapter 1 – Defining Hospitality and Tourism. Segments of Hospitality & Tourism. Lodging. Food Service. Travel. Tourism. Sports & Entertainment Events. Hospitality Industry. Group of businesses composed of establishments related to lodging and food-service management. . MEAL FELLOWSHIP WITH THE MESSIAH. Len Bartlotti. OCC 11 Dec 2011. FOOD & CULTURE. Food & Eating in the Bible. Food & Ethnicity. Food & Ritual . Food & Feasting. Strange Foods. History of Food & Spices. and. The importance of . community building. Margo Truett. Pastoral Assistant. St. Anne Church, Columbus, GA. Agenda. Share your ideas!. . 1. DEFINE!. . . 2. Importance of . 2012-14 is a time of significant hotel renovation, with more than 400,000 new or renovated room openings in the U.S. in this current period. That accounts for about 25% of all hotel rooms in the U.S.. to homeless refugees . . and migrants. . ‘. It says in the New Testament “Neglect not . Hospitality for some thereby entertained angels . . unawares.” This campaign is very much in the spirit. Vocabulary. Arsonist. Burglar. Criminal. Hazard. OSHA Natural Disaster. Security . Terrorist. Thief. Threat. Hospitality. Services. (. 3. rd. ed.) (pp. 235 - 236). . Major Categories of Threats to Security. CYBERSECURITY. . cyberopsalliance.com | info@cyberopsalliance.com. Cyber. . Ops Alliance. ERINYES™ enables companies in the hospitality industry to validate their security through proactive darknet monitoring cyber defense.. Chapter 1 – Part 1. Bellringer. What do you think of when you hear the word Hospitality?. Hospitality Industry. Hospitality – means meeting the needs of guests with kindness and goodwill. . Hospitality Industry – Provides services to people away from home. Principles of Hospitality and Tourism Risa McCann. 1. Terms to know:. Service *Customer Service. Consistent quality service *Quality Service. Empathy *Service encounter. Guest recovery *Empathy. Overview. Charlotte City Council. May 14, 2018. Presentation Purpose. Role of . hospitality and tourism . investments in growing jobs and economic impact. Explain hospitality and tourism tax . revenues, expenditures, and restricted uses. Hospitality Past, Present, & Future Chapter 3 Early History The hospitality industry probably began with the Sumerians. 4000 BC lived in a region near the Persian Gulf (Mesopotamia) Sumerians built taverns and served beer to people in the surrounding areas (some of the first hospitality businesses) Total Credit Hours: 123 Core History 2 (3) Core Social Science (3) Required Human Sciences Core Courses (9 hours) CADS 2000 Global Consumer Culture (3) HDFS 2000 Marriage & Family in a Global Context University of Detroit - Mercy. URL: . http://tinyurl.com/UDMhospitality2017. Corey Seeman. Kresge Library Services. Ross School of Business (University of Michigan). Presentation Overview. Introduction. goal. Provide you with a better . u. nderstanding and knowledge of the hospitality . i. ndustry. What is it. Focusing on hotels. Careers. Education. Engaging & Interactive. Why are you here today?.